Phone

All of a sudden, incoming calls are going straight to voicemail without DND being enabled. The calls go to voicemail for a few seconds and then the line starts ringing even if the incoming call has hung up.... HELP! the boss is out of town.... lol

I am using RingCentral Office Standard. I would expect to be able to go into the online admin portal and control the outgoing caller ID via Users --> User List --> Users with Extensions, select a user and then administer their outgoing caller ID.But I don't see any such capability, the user's outgoing caller ID is always set to the main corporate number. Am I looking in the wrong place?

Hi RingCentral Community!We have a need to allow a Employee B to cover for Employee A while they are out on medical leave.We need all calls and voicemail destined for Employee A to end up with Employee B for a certain amount of time. Since Employee B is working from home and does not have the ability to have their Polycom phone with them, they need to use the Apps (both desktop and mobile). As I understand it, RC cannot forward calls to the apps directly (seems odd) so we need to set up a call queue for Employee B. I have done this and created a custom rule but just cannot get it to work.Calls made to Employee A do go to the Employee B Call Queue but the voicemails are left in the Call Queue voicemail and no notifications go out.

I have a problem where when answering with a headset the caller hears them self but the recipient does not hear the echo. It makes it hard for the caller to speak because they have to speak over their own echo.

I was experiencing some strange call behavior. Calls to my main extension were going to other phone numbers which I had used in the past. Turns out that ALL of my old forwarding numbers, which were toggled off in Call Handling, had been toggled back on. Calls to my RC extension where ringing all ten of the numbers in my ring group. I still use those other forwarding rules from time to time but I had NOT toggled them on. This was something which RingCentral did. In talking with another company which uses RC, they experienced the SAME problem within the past few weeks where all numbers in their ring group were inexplicably toggled on.

I successfully ported one of my phone numbers from Ring Central to 8X8The VoiP works but messages still arrive at Ring Central.

I am supposed to have a dedicated fax number, but when you call, it gives a message with options. How to eliminate that and just accept the fax?

With Ring Central App people are getting network unstable messages and calls are dropping. This didn't happen with the RC Phone app. PLEASE FIX THIS.

We have a user utilizing the RingCentral app on her iPhone. When she tries to merge calls she receives this error. I have confirmed that she has the most up to date iOS software, the latest version of the RingCentral app, and has also uninstalled and re-installed the app with no luck. I spoke with Ahmad Bahauddin and he let me know this was a a bug issue with reference number COOPS-6859 .We have multiple users on iPhones who are not experiencing this error. Is there a reason this is only affecting one of our users? Additionally, is this something our other iPhone users should expect to experience in the near future?I was told that there is currently no work around for this solution. Please advise

How do I permanently change my display name so that I don't have to edit every time I have a meeting?

Hi Team,We need that under live report we can identify1.Outbound calls and inbound calls2.caller id or phone number for incoming calls3.caller id or phone number for calls on wait4.Live call time as well . Currently it does not show live call time.5. DND feature where we can put agents on break from live report section.6.Agents Login and logout feature under admin profile. Right now and admin cannot logout an agent.

So I was prompted to update to the newest version of the Ring Central softphone application for my desktop (workstation) and believing it would be better I did so. Now I'm getting Error Code 0xc0000018 "The application was unable to start correctly" and am given only the option to click ok to close the dialog box. This after an hour and half of installing, uninstalling, and troubleshooting the application directly from the Ring Central Support page. Any one else have this problem and if so how did you resolve it?

We are aware of pressing transfer>blind>*0>ext# to send a call straight to another user's VM but this does not work with our BLF keys. Reception desk uses Polycom VVX450 with sidecar so we have many BLF keys and no need to memorize all user's 4 digit extensions.

Need to have the ability to save entire text / SMS conversations.As a business, I need to be able to record entire conversations that I have with my customers. Heck, I'd be happy with being able to go to the web app, click a few buttons and save each conversation of interest manually and separately. But even this simple work around isn't there.

If we get voicemail in our phone and if I am not currently on my RC desktop, is there any way to get the voicemail from my RC number?I know voicemail can be get from calling phone number, but I am sure with RC numbers. What process need to follow to check all my voicemail without getting into desktop app ?

Sent an invite to a potential user. User did not activate. We no longer want the user activated, but user shows up in contact list with only option "Re-Invite". How do I remove the unwanted user from the contact list?

Hi,I've got two robocaller monkeys on my back, been spamming me every 2-20 minutes for the past day now. I've manually blocked their numbers, but they're still able to leave voicemails. Is there ANY way (ideally from the iOS app) that these callers can be completely blocked from both calls and leaving voicemails? Thank you!

Is there a way to sync our hubspot contacts with Ringcentral? I though we could do it with zapier but it doesn't look to be the case, hopefully I am overlooking something?

Hello,For some reason, I am not getting voicemails in the RingCentral app or website. They are coming through my work email in Outlook. I'd rather be able to listen to the voicemails in the app. How can I fix this?Thank you!

Hi there! I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app. Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link. Generally, I am looking for a few more notification control options over the Teams Chat application so that we may integrate it into our daily safety check in system. A system like this require fairly specific notification requirements thus my email to you :)

There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions. Is there a way for me to drop the call into an extension that will show the person that it's a transferred call with someone else on the line vs. just me calling? I want our employees to know if there's a customer on the other line waiting or if it's just another co-worker calling them.

Have had several months of our SMS messages being blocked by Verizon. Anyone else having this issue? RC says no, but even with a brand new number, many of our messages to Verizon are blocked. Is happening with all of our staff. It's even happening to my own Verizon phone; so it's not that people are blocking us. It's a RC issue with Verizon. Happens when sending from the App and API. Probably the RC portal too but haven't tried.

,Our medical office has clinicians at two locations with two different RingCentral extensions and also a main operator who transfers calls to both locations from a third number. Oftentimes a patient will call and leave a voicemail at the wrong location. Is there a way to transfer A SINGLE voice message to another RingCentral extension voicemail? (these numbers are not in the same que) The only way we have found uses e-mail with the message as a voice/audio attachment but this is not a secure option for our office.

I wish RingCentral could allow me to make outbound calls from my computer. I have a wireless headset and that would be so cool.

RC desktop apps can be used to receive incoming calls and SMS.But can we use it for outbound call? It seems outbound calls are not supported