Personal contacts don't sync between Web App and Desktop App (Windows)

Forum|Forum|5 years ago
August 6, 2021
5 replies
1192 views

Hi. I imported contacts from another account using RingCentral Web CSV contact import future. The contacts imported fine and show up nicely on the web. However, my desktop app doesn't have them. And the contacts that I create in the desktop app are not found on the web.

Logging out and then logging in doesn't help. Reinstalling the app doesn't help.

Is this a known problem? When will it be fixed?

contacts

A

Anirban2396911020

The First Step

Try to log out of the Desktop app, then log back in again, and they should be there. Similar issues here: https://community.ringcentral.com/questions/19662/contacts-wont-sync.html

T

tammyni

Author

The First Step

Logging out and then back in doesn't help.

Mary-Community_Moderator

Community Manager

Hi @Tammy Ni, you can only add personal contacts by syncing your Microsoft or Google accounts. You can also add a contact by creating them from within the app. Kindly check this link to know more about adding contacts.

T

tammyni

Author

The First Step

I got this resolved after talking to technical support. I was logged into the calling que when I imported my contacts. I needed to switch to my extension and then import. After doing that, my contacts synced correctly across the apps.

Mary-Community_Moderator

Community Manager

It's good to hear that it works now, @Tammy Ni. Thanks for sharing the resolution as well.

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