Sending Text Messages

I have had the same issue for the last couple of days. I've narrowed it down to only my messages going to numbers with AT&T as their provider. My SMS messages are going through to others with other carriers.

Yes, I'm having the same issue and confirm that it's ONLY AT&T numbers, which is super odd??

I looked into this a few months back and it appears that wireless carriers are now blocking text messages from RingCentral, as they are a CONSUMER platform, and not a business platform...

I was told to look into carries like mGage, OpenMarket, Sinch, Syniverse, Vibes Media, ZipWhip, or imimobile directly, as these adhere to the business level 10 Digit Long Code (10DLC).

I would love for RC to chime in here, as I was under the impression that they are a business platform?

Same problem I am having, i also have created a case with high importance hours ago, they still have not responded to this. This is frustrating as this is my business phone,

Same. I am unable to send outbound SMS to AT&T customers. RC customer service said "not my problem" and gave me AT&T's number. AT&T said "not my problem" you need to talk to your app.

RC pushed my case to Tier 2 and said they'd get back to me in 24-48 hour. Its been 24 hours and now they will not answer the technical support line. I am very. very. Frusturated.

Three different AT&T reps said my number is not on any "spam list" or "blacklist" and that it is a RC problem.

I need a resolution by start of business Monday Morning, if not sooner.

Same. I am unable to send outbound SMS to AT&T customers. RC customer service said "not my problem" and gave me AT&T's number. AT&T said "not my problem" you need to talk to your app.

RC pushed my case to Tier 2 and said they'd get back to me in 24-48 hour. Its been 24 hours and now they will not answer the technical support line. I am very. very. Frusturated.

Three different AT&T reps said my number is not on any "spam list" or "blacklist" and that it is a RC problem.

I need a resolution by start of business Monday Morning, if not sooner.

Does not sound like my case is an "isolated event" any more. My friend also is experiencing the same thing with his RC account.

I am able to “text” through my desktop RC app to my AT&T employees and customers; it’s only from my phone app that this issue is occurring. Anyone else having that experience?

Case added but I am getting no feedback on ETA for a fix. Very disappointing.

Same issue for our company..cannot send outgoing text messages to anyone. Also cannot access the ticket case link on the website to open a case.

Same.. I can't text my customers. I tried to contact them and couldn't speak to anyone. I open a ticket, no response, the chat is useless and THIS IS SUPER IMPORTANT