Sending Text Messages

This is a known issue. We ask that you create a ticket to log your issue with support. They will be in touch when new details or information is available.

If you are not able to submit a ticket, please email the Community team here: community.support@ringcentral.com

Guys, it shouldn't be this hard to contact the people that hold your business phone number, your income, in their hands.

Becky, thank you for that wonderful advice, but the issue is much bigger than a support ticket for some of us. We have been dealing with this problem since 0728am on 01/10/2022. We have spoken to over 30 different customer service agents, not one support person, even though we have been promised that call several times. We currently have 2 different support tickets for 2 different issues that both fall under this same issue. We are now being ignored, answers have stopped, communication is gone, support is no where to be found, no answers, no help, losing money everyday because we can't use OUR business phone number.

When we go to open a new ticket, we get a message that tells us to "sign-in". I am not sure if you are aware of this, but you can't get to that page or this forum for that matter unless you are signed in.

RingCentral shouldn't be ignoring so many customers about this issue. As a business owner, when you can't trust a service provider, you look for a new one.

Just saying....

We have all created tickets. The lack of concrete response and follow up has been disappointing, unprofessional, and costly. All we want is an UPDATE! Telling us it is a known issue is not enough. We need to be able to communicate to those in our companies that have jurisdiction over our telecom spend, exactly what is being done to correct this issue and an ETA for completion. Anything less is consideration to move to a different vendor.

What's very odd is that if you send an MMS (ie: photo) via text on RC to an AT&T customer, then it works, but text messages do not...

Because of this, I may need to switch to Twilio or another provider as this is a HUGE issue.

I tried however I wasn't able to create a ticket and ended up here. I will however have to do like others have mentioned and look into other services, if the issue isn't resolved in a timely matter.

I just started having this problem on Friday.

looks like I have to go with another platform.

I started having the same problem on Friday as well. Not sure if they are AT&T users, but Tech support told me they are escalating the problem. Sounds like they may need to whitelist our numbers with AT&T.

We're also experiencing this issue for the 4th time this year - we have already gone through the lengthy process of opening a ticket with screenshots and examples, which takes time that we don't have. There is never a final resolution, it just magically gets fixed until it happens again. Left Twilio for RC, very disappointed.

I am also having this issue.