Sending Text Messages

Does anyone know if Twilio and other phone services are experiencing the same problems? Or is it just Ring Central?

Seems like Ring Central is trying to push their business SMS text. That could be related to the issue.

RC advised if text do not meet Bandwidth Policy phone numbers maybe blocked.

Not sure if this is true b/c RC has told me its a RC issue, then ATT issue, now a bandwith issue.

Here is the Bandwith Policy they sent:

https://support.bandwidth.com/hc/en-us/articles/360026380914-Bandwidth-Messaging-Content-Policies#h_1f957fbc-5621-41fc-adbc-8dc388ec60bd

I have had a ticket for SEVEN days

The issue was fixed temporarily and now it is back! What is going on?

I had this issue a couple weeks ago. It is back again this morning!!! I was told to pound sand. This is not a carrier issue! They fail when I send using the app on my desktop also which is not carrier based. RC address this now for us.

I had this issue a couple weeks ago. It is back again this morning!!! I was told to pound sand. This is not a carrier issue! They fail when I send using the app on my desktop also which is not carrier based. RC address this now for us.

We opened a ticket over a week ago and it was closed with no Resolution, so what can we expect next?

As suggest in my Jan 17th post Ring Central is trying to move forward with a pay per text concept labeled "Enhanced Business SMS. Seems starting in March everyone will have to change their plans. Received this today.

"We have been working with the carriers to address these changes, increase the deliverability of your SMS messages, and help protect you from potential carrier fines.

To accomplish this, we have reinvisioned domestic SMS, and are excited to launch our RingCentral Enhanced Business SMS solution with new pricing and a number of monthly free SMS messages starting March 17, 2022.* Once this allowance is exhausted, you will be charged a transparent, flat rate of $0.0085 per SMS message sent or received. MMS will be charged at and $0.013 per MMS sent or received. For example, if you send 100 SMS messages above your allowance, you would only pay 85¢."

Its a consistent problem with ring central. I have opened many support requests with them only to find the solution only lasts a day or so.

Not only do I have a problem with SMS but now ring central will start charging for SMS even the failures according to their new SMS billing structure.

See here : reading more here

I am definitely going to move away from ring central over this for all of my accounts. Not something I can build a business on.