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James Suller avatar image
James Suller asked mary-community-moderator commented

Call Details for Calls Outside of Service Level

Is there a report that shows the details around all calls that are outside of Service Level? Looking for Time of the call, reps that it rang to, etc.

analytics and reporting
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @James Suller, I'm working on getting answers to your questions.

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