How do I demote the original Super Admin user?

4 replies
1610 views

I'd like to demote the original super admin user to a regular user and then promote another user to the position. I thought it was tied to the extension, but changing their extension didn't affect anything.

admin portal

K

kristinAnswer

The First Step

Thanks for the quick response!

To clarify: in Users with Extensions, I click on Mary Sue and it opens up Mary Sue, Ext.100, User Details. I change that info out to the new super admin, Marty Stu. Then I create a new standard user for Mary Sue?

Is that the correct flow?

Mary-Community_Moderator

Community Manager

Hi @Kristin Hoppe; the only workaround you can do is to change the extension number, email, and name of the user, but its data will remain.

K

kristin

AuthorAnswer

The First Step

Thanks for the quick response!

To clarify: in Users with Extensions, I click on Mary Sue and it opens up Mary Sue, Ext.100, User Details. I change that info out to the new super admin, Marty Stu. Then I create a new standard user for Mary Sue?

Is that the correct flow?

Mary-Community_Moderator

Community Manager

Yes, that's right. I'm assuming that Mary Sue is the Super Admin.

Joe Cache

RingCentral VIBE Royalty

You may wish to create a non-user Super Admin - this way as people come and go - the Super Admin stays. This would then also be another level of security so that all the users have their normal account, and then your admin has to sign in as the Super to make any elevated changes.

That make sense?

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