RingEX

Now that 80 % of our employees are working from home, when they are one their Ring Central smart phone, when the second call comes in , they dont see and sometimes miss the important client calls.At the end of the week, when we present the Annalistic phone reports to the owner and managers, it shows many uses have missed so many calls, and the owner gets upset, at a  point that wants to fire people.Can you please come up with a new version, that shows the call waiting?It does not matter what the employee says that they did not miss and phone was right next to them, but the report shows otherwise.Please let me know when you can add this feature.Regards,

I would like to be able to delete a voicemail from a link in the email sent to the user

In the ringcentral portal you can forward calls to other non ringcentral devices such as mobile phones by manually typing the number and forwarding to other ringcentral users, but according to support this only works f or the RC Phone app and you can't forward calls to other users using Glip as their softphone.Please add a feature to forward calls to other users in GlipI thought manually typing the number would work because it is just an arbitrary phone number, but if you try to receive the call forwarding in Glip it will never happen. You  have to be using RC Phone instead which is odd that this rule applies if its a ringcentral phone number, but not any other phone number.

Started after recent RingCentral updates.During meetings, one user's profile picture is displayed above the actual attendee's name. Is this happening to others?

I would like to be able to set up my voicemail (Not the Greeting) so that I can give them the option of choosing an extension. The example would be. "I am out of the office right now, if you want to talk to Bob choose extension 201, to Carol choose extension 203." -or- "Our office is now closed to leave a message press #, to get our hours press 201, our street address 202..."

Since the day I upgraded the OS on my Macbook Pro to Big Sur, I've experienced numerous issues with the RingCentral app. It will freeze on many occasions. While it can happen at any time, it will typically happen when I hit the "gallery view" or press "join breakout room". The entire app will freeze, and I am then forced to "force quit".It's been almost 4 months since updating my OS. I think it's about time that RingCentral fixes these bugs to be more compatible with Big Sur. Otherwise, what is the point of paying them? They are losing my trust at this point. Seems as if there is never an update for their software.

Using the Web App, you had the ability to add an optional title to the link to make it clearer as to what the link is. Is this feature no longer going to be available for either the Desktop or Web Apps?

is it possible for RC to have a chat icon on my website , so a visitor can sms to the RC apps directly from my website ?

Our accounting clerk is working with 10 bank accounts that send their verification codes by using our main company phone number. She is unable to receive these automated verification calls because our auto receptionist picks up and runs her script. Is there a way to push these calls directly to her without changing the number in the bank accounts or a way to turn the auto receptionist off for a short time to allow her to get these verification calls?

Our company would like to alert people when a trainer joins a call. Is there a pop-up, an icon, or an audible alert we can use to let folks know their call is being listened in on?

Is there a workaround (aside from sending to email/s) to have all extensions receiving the voicemails simultaneously? We would like everyone to have access to the voicemails on their desktop phone/app. in case the one we can currently assign is busy/not working etc etc.

Hello all. I was looking to find a way to recreate the pick up feature found on other PBXs. I'd like to have calls ring a night bell via an ATA after hours, and assign a monitor key to several phones throughout the building to allow them to answer the call (without ringing all the phones). I know one way is to put all phones, plus the ATA in a call group, but that will ring the phones which I am hoping to not do. Can I assign up to 10 phones as delegates for an ATA and turn off ringing, or can this only be done from a user to another user?

With the system set not to allow users to download video recordings, not even the system administrator can download a recording. It would be helpful to have a setting that allows system administrators to download video and/or call recordings, even when the ability for general users to download recordings is turned off.

Simple request (capability is available with other vendors): I want customers to be able to both make voice calls and send text messages to my existing 800 #.

We are sending the sms via api and getting the response in some cases{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." } Can anyone please tell the exact reason of this error and how to resolve the issue .

Please update the Unified App to act as a softphone so our staff can answer calls from mobile devices. We are limited to using RingCentral Phone for Windows in order to answer calls to our main line that roll to ring groups sequentially.

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.

Hi all, I am working on getting a Cisco 6901 up and registered using the manual provisioning method. Has anyone had any experience with these handsets? Cisco phones seem to ship with their own propritary protocol SCCP. I have managed to use TFTP to upgrade the firmware to a SIP firmware successfully.Does anyone have a example SEPXXX.cnf.xml file? The phone has successfully received the file via TFTP, however i am assuming i am missing some entries within the file to allow it to register back to RC. The web interface for this phone is very scaled back/limited which is a shame so the SEPXXX file is the only way to configure the phone. Any help would be greatly appreciated. Thanks, Matt.

When we place a shared line call on hold it will ring on the other phones that can access the shared line. Isn't this the intended way it's supposed to work? Is there a way to change this? We have a user claiming that it was never working that way before and wants it changed, but I've always experienced the above behavior and can't see a setting for this in the system.

Starting on 3/31/21, 3 of our extensions started showing in the incorrect presence status. These 3 extensions always show (red light and red dot on the person) that they are on an active call for all of the other extensions.In working with support, we have performed a factory reset on these 3 extension and re-provisioned them, but that hasn't solve the issue.Has anyone else experience this issue or have additional recommendations?

Recently we have been receiving this message on our cell phones Network Unstable. And on our deskphone, sometimes the calls don't even come through, they randomly go directly to voicemail. Support wasn't much help. Is anyone having this issue?

In the RC Phone app, there were favorites. I don't see that in the new RingCentral app. Do I understand it correctly that there are no Favorites that frequently-called Contacts can be assigned to?

We created an url which opens when we receive a phone call to our Ring Central soft phone. But when we restart the computer the url is missing. We spoke to Ring Central customer service and they explain that is normal. It will not keep the url in the softphone. So our only solution is to re-paste the url everyday in the soft phone.

How to transfer voicemail of one extension to another?

Would love to see the option for creating recurring meetings with notifications within the Ring Central app as opposed to linking to external calendars. Especially for internal teams. ,It would be awesome if when we schedule a meeting, specifically for a created team, there was an option to make it recurring as well as a notification option within the platform rather than using external calendars, etc.