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Hello there,Its possible to send a fax via outlook/email client to a fax number with @rcfax.com. Can we not do the same with a multifunction printer by using the scan to email function? I have tested but it seems to not go through.

We need call forwarding in this order.1.Desk Phone2.Mobile AppAs of writing this note, we cannot do it. Please have this feature provisioned.,We need calls to be set in the following order.1.Desk phone2.Mobile AppPlease implement this feature. Right now, Mobile App always stands first.

There are multiple guides/sites explaining how to add teams to folders. That option does not seem to exist anymore.

Team Folder feature on Glip has been removed for new accounts while RingCentral works on enhancements for that feature. Do we have an ETA when it will be reintroduced? 

Is there a webinar that gives a good overview of the Ring Central webinar features and/or a how-to guide? I am clicking through lots of links but it would be helpful to see what a webinar should look like as an attendee, what are helpful features, and how to use them (spotlight vs. pin), etc. We are muddling through and any tips would be helpful. Thanks!

Hi all,We are new to Contact Center (today is our first day) and I'm wondering what happens to calls that are in queue as our business hours come to and end.Are the calls in queue dropped? Also, we are not currently using voicemail.Thanks,Richard

We want the ability to1. Have user saved custom status messages2. Ability to save custom status at the corporate level- I.E At Lunch, Gone Home.3. Ability to see a group of users and their status on the RC app.

When using the new RC app, is there a one click option to start or join a RC conference (RC bridge number and RC personal access code)?

Starting recently with the new RingCentral Chrome app, when I try to use the application for the first time on a new system I haven't used before, it's supposed to have a popup asking me to "allow microphone/audio" for this webpage.This isn't happening sometimes and the Chrome softphone won't initiate Chrome to ask the question. The Chrome browser no longer has the option to set this manually in settings either.Things I have tested this on, Windows 10 and Chrome OS (version 65). The same problem happens on both types of computers.Using the hamburger menu on the RingCentral app and choosing settings to pick a different "Calling" option and then switching it back to "Browser", no effect. Going to the Audio tab it says, "The app does not have permission to use microphone" with the option to "Check Permission", this also has no effect and won't trigger the popup, only the following message,

Is anyone able to call Bulgarian mobile phone number with code 87 (sample number +359877865131) from UK

I have currently installed RingCentral desktop application on a version of Windows 10 Spanish. Can I change the language to English from the RingCentral desktop application?

I would like to increase the number of characters in the box for notification emails. Currently, the limit is 255 characters but I need more to list more notification emails. Thank you for considering this change.

How do I add phones I have purchased that are not in my Unassigned Phone section to my inventory. I would like to set these up as common phones for our return to the office. Currently I am having to add them to a user by swapping out existing phone. This option to add and existing phone not purchased seems to have disappeared in all but the swap section.

I need to set up a custom cover page for my outgoing faxes in the new Ring Central Desktop App. However, I cannot find that feature in the new application. Please advise.

Can anyone help me to reset the voicemail pin? Where the option of voicemail pin setting?

We send faxes via email. That stopped working on Apr 22, 2021.RingCentral had informed us about Email-to-Fax Security Enhancement that they were going to perform on Apr 21, 2021. No downtime was expected. After the update, faxes sent with DKIM signatures that do not match with the domain's public DNS records will fail. If you do not use DKIM signatures with your emails, you will not see any change with your email-to-fax transactions.We don't use DKIM. For us, no action was necessary. However, email-to-fax stopped working the following day.Our outgoing messages have no DKIM headers:Authentication-Results: spf=none (sender IP is x.x.x.x) smtp.helo=subdomain.domain.com; accountname.mail.onmicrosoft.com; dkim=none (message not signed)And yet, we were impacted.WorkaroundHere's the workaround we applied. Using powershell, Get-DkimSigningConfigwill give us the status of DKIM. Followin

Is there a way to manage voicemails for example- delete after 14 days? Our voice mailbox is filling quite quickly and then new callers cannot leave a message.If not possible to auto delete, is there a way to set a prompt to warn when getting close to the maximum?

Hello,I have 2 locations and am wondering if the following is possible:i have a coordinator working mainly out of office 1, he receives calls from office 1 and office 2. What i need to happen is if a customer from office 2 calls while he is in office 1 and he needs to call said customer back, can he use his deskphone to call out as if calling out of office 2 so that callerID is local and the same number the customer called.If this feature does not exist can it be added.,I need to know if the following is possible:I have 2 offices, my coordinator mainly works out of office 1, my question is if someone calls office 2 and my coordinator needs to call them back, is there anyway to call the customer back as if he is calling out of office 2 so that caller ID shows local to the customer and appears as the number they called? Ideally achieved by using the buttons on phone to select the extension he wants to call out

I'm really new to RC, sorry for the noob question.My RC setup has both 3 digit and 4 digit extensions.All my users currently just use the RC app. So "dialing" an extension is literally just choosing the person's account they are trying to contact. I haven't used a physical desk phone on RingCentral. Let's say one user has extension 400 and another has extension 4000. If a person is trying to dial ext 4000 how does the phone/RC know they aren't trying 400? Do they need to dial # or something after?Thank you!

I would like to have a Flex office and have a phone (Polycom) in the office where users can login and access their phone profile. How can I do that? And if I drop power to the phone will that log the user out?

New mobile app uses nearly 1/2 Gigabyte of data storage on iphone. 3x bigger than the next largest app on phone. This is way too much and is causing problems with ability to update phone or other apps. No ability to reduce what is stored, no idea what causes such massive data use, and very time consuming to try to delete call history, voicemails, messages, etc. This is way way way way way too big. Old phone app did not use even 1/2 of this much data.,OMG - the new RingCentral app (mobile) is a data storage hog. I have no idea why and no ability to reduce storage space used. Nearly 1/2 GIGABYTE just to put stupid app on phone. No way to limit services needed by phone, empty cache, limit number of days of messages/voicemail, and very time consuming to delete calls, voicemail and messages manually. TERRIBLE APP with no thought for cost to phone user to eat up so much data for one app. Old phone app did

So this is odd. Why do the mobile and desktop apps ignore the Ring For setting when it's set for less than 3 rings? If I set it for 1/5 they still ring for 3/15. The Always ring 30 setting doesn't seem to make much difference here. Worse, if the user has a physical phone then there's a 20-ish second delay in the physical phone ringing UNLESS I set the Desktop & Mobile to 0/0.

When I schedule a meeting and change the title of the meeting, the default title is populated in the list of meetings on the meetings page of the app, not what I changed the title to be in the scheduling screen.Also, after I join a scheduled meeting, when I go back to the Meetings screen in the unified app, the meeting is now listed twice - same time, title and meeting ID #,You CANNOT retire the RingCentral Meetings app until this feature is available. It is critical for our work product to be able to remotely control our agency computers.

Hiya,I was looking for shortcuts on how to end calls without having to click and found this guide -https://support.ringcentral.co.uk/s/article/784?language=en_GB#How%20to%20customize%20keyboard%20shortcuts%20for%20the%20RingCentral%20Desktop%20appBut none of the shortcuts work. When I click the gear icon too there is no option to rebind keys relating to the phone system, only the messaging and chat functions.Is there a way to do this or was it removed from the app?Thanks!

Hello. I am a tech and I'm working with a user who will sometimes get a "Your call is parked at location *801" message when ending a call. There's not an option to disconnect, and the only thing the user can do is close out RingCentral Phone and reopen. Then it is gone. I've purged the data and deauthorized the machine. I've also uninstalled and reinstalled the latest RingCentral Phone v21 on the Windows 10 Pro machine. Out of a few hundred users, this is the only user that this is happening to.Has anyone come across this issue?Thanks!