RingEX

Hi everyone,I have already submitted this as an idea here:https://ideas.ringcentral.com/ideas/CUSTCOM-I-356But maybe there is a workaround for this.Since Shopify is growing so much and the entire world is turning online, would be great to have an option to sync contact details for customers from Shopify into RingCentral contact list.We had this with the old phone system, and was so easy to locate customers and actually answer their calls by calling their names.Would be a very useful and easy thing to do - sync Shopify customer details (phone + name) with the RingCentral contact list.

Is there any info on when RingCentral meetings on MacOS will introduce compatibility with GoPro webcam software?

I just found out you can use a call queue number as outbound CALLS caller ID, but can't use it for SMS outbound text caller ID... seems kind of silly

How do you answer and hang up calls from the Plantronics headset? We are new to RC and will be going live with the new phone system soon. I need to be able to answer calls without logging back into my computer if it went to sleep. I have already downloaded the the Plantronics Hub software and updated the firmware on the headset. This didn't help. Please advise. We are running Version: 20.4.10.284 Web, 20.4.11.2558 Windows

Why cannot i call Bulgaria? I have ticked its box in international callingThanks

We want to set up a 'office closed line' extension where users call in and check if an office will be open or not. If an office is closed to to inclement weather we need a way that staff can check the status of their office.

We are currently experiencing pretty choppy phone calls. This only happens when we have inbound/outbound calls. When we talk to other people on RingCentral everything seems fine. Any ideas on how to fix this?

RC Classic Version: 20.2.30 (E. 7.1.8)I am barely able to hear anyone on my meetings, even with my headphone, computer, and RC volumes all the way up. This had never been an issue until an update that happened yesterday.It appears that the volume slider in RC has tied itself to my computer volume slider. If I slide the RC volume to 100%, it is still quiet, but all of my computer noises are extremely loud (I have to go into the sound mixer and adjust system sounds to be lower).Troubleshooting steps taken:-Trying RC Meetings instead of RC Classic-Uninstalling RC Meetings and trying RC Classic-Uninstalling both RC Meetings and RC Classic, reinstalling just RC Classic-Toggling all audio checkbox options on and off

People call my RingCentral number have been getting this message all day. I am in Vancouver, Canada. I called into RingCentral and they can't fix the problem. Quite frustrating.

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This needs to be updated as soon as possible. It is an essential feature for multiple fax users, especially where a fax response is needed.

Why isn't the time out feature, user friendly? I don't understand why we are all pigeon-holed into the same security circle. Everyone's company operates on different levels/hours/time strategies. I would like to be able to configure how long the time out feature will wait before it kicks on. Or, at least another option (such as shut off) instead of the program being set at your standards. I am at my desk most of the day but switch back and forth on different projects. And then I shut down the computer before leaving. I am required to run call logs while I'm here. When I configure the call log and have to stop to check something else, it is a HUGE inconvenience to come back to my call log to find that I have been bumped out of the system and have to enter all of the parameters, again!! And then find out where in the log that I had left off. Please change this!!

I could copy and paste my chat message history in RC classic, but it's not working in the newest RC app 20.4.10.284. I need to download my chat message history logs for work. How to do it easily?

Hello,This is a feature-add request. My organization wants to be able to identify cell meeting call-ins more quickly by name (not manually changing their name).All of our call-in people are RingCentral users, so the feature I am requesting would be for RingCentral to check the cellphone number of someone calling in, and if that number has been added to a RC profile, display the name of the person.Alternatively, if this is too complicated a feature, the ability to go into guest user phone numbers and manually set display names in RC so that when those numbers do call into meetings their name shows would be a good #2 solution.Thanks,

Can either the built in speakers for a laptop or the internal speaker in a workstation produce an adjustable ringer sound and not my USB headset when a call comes in? I don't always wear my headset and the ringer cannot be heard sometimes. Can the ringer sound only go to the internal speaker of a workstation, the built in speakers of a laptop or an external speaker so you know when a call comes in? Does this make sense?

We're in the process of getting ready to roll out the fax function of RingCentral, starting with outbound faxing first [baby steps!]. While testing and fiddling with how we wanted it to look and feel, I would send test faxes, and then receive a Fax Message Transmission Result to my own email. So far, so good. I then finalized the configuration [I thought] and assigned the various fax lines their own email addresses. I also added user email addresses to each fax line [department-based] in preparation for their use. Now when I send a fax, the Transmission Result email is only going to the email address associated with the fax line, and not the actual sender [in this case, me]. Is there a way to change this? If you have 50 people associated with a given fax line, I don't want to necessarily have to give them all access to that email account. Or am I stuck? Suggestions certainly welcome!

I am trying to set up Call Handling to forward all calls from certain states (using area codes) to a particular extension. I know I can do this by adding an advanced call handling option, but can I bulk import the area codes I want somehow? One at a time, for over 300 area codes will be horrible. Thanks.

I know how to submit the update so our caller id name is updated in CNAM...but does anyone have any tips on how I can go about updating caller ID on other databases for carriers?For example, a few months back I resent the caller ID name per the instructions and now when I check the CNAM database, it's updated there...but when I call my cellphone it still gives a different name. (luckily the name is still something that makes it clear that it's the organization I work for...we updated CNAM to "BBB" but the callerid on my cell from various numbers show up as "better bus bru" , "Bbb ctrl dispute", "Better Business", etc. We have had most of our numbers for years, but newer numbers we have added from ringcentral will sometimes show old people/names even though they don't ha

I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

When my mobile rings through the Ring Central app. There is a great delay in the call being connected after answering. I have to say "hello" three times before I hear the caller. It is rather frustrating!

Is the RC for Windows Phone application going to be sunset and replaced by RC Classic (Glip)? I thought I remembered hearing this last year and wanted to ask if there was an update.

Hello,I we just got setup with a couple of Cisco phones and I setup some speed dials but they continually alternate between the display name and blf2649580228 or similar numbers. I tried to go in and delete the speed dials but when I do there is no information listed in the speed dial location? I have rebooted the phone so not sure what else to do.

I have a customer who has their reception phone programmed with two other phones to ring simultaneously in a ring group (those phones are the backup receptionist and lunch room). During the day there might not be anyone at these three phones so they would like to have another extension have the capability to pickup calls to their main number from time to time. They do not want this 4th phone to be part of the ring group so it rings for every incoming call to the main number. In the PBX world this was called Call Pickup or Directed Call Pickup. My customer is using Yealink T48S phones on their RC account. Has anyone figured out a way for this to be accomplished?

If i add a caller to a call using the desktop app, i will be on the phone with party A. click add dial party b, then after i prep party b for the 3way call i will hit merge and it will show I am on a "conference" call in the app.When i am done with part b i want to disconnect them. On the old ring central app i used to be able to do that and hang up on specific callers.I can't figure out how to do that in the new app.

Is there a way to set different notification rules for SMS messaging for after hours/weekends/holidays? Would like to notify the Manager on Call of all SMS messages that come in. We have missed a few text messages that came in Friday night but we didn't see them until Monday. Just learned how to "manually" set up notification rules to rectify the issue. Trying to figured out if there is an automatic setting so that we don't have to manually set this up every Friday.

I have windows 10 and after I tried launching the RingCentral desktop app, I get a force close. So, I uninstalled and tried reinstalling. Then I get this error: The cabinet file 'softphone.cab' required for this installation is corrupt.Help!