RingEX

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

I'm trying to interface an existing Valcom V-2901A Universal Door Answering System with RingCentral. I connected it via a Cisco SPA122, but ended up frying the ATA because I was connecting two FXS ports together. Luckily I didn't damage the V-2901A.Valcom tech support said that the correct device for this application is their VIP-821A, which provides the FXO port the V-2901A is looking for and interfaces that to SIP. I've purchased one but am having trouble getting it registered on RingCentral. I added it as an existing device and got the SIP settings required by RingCentral, but the Valcom uses different terminology and has additional settings that aren't mentioned by RingCentral.The SIP settings that can be configured for the Valcom are:Phone number -- I think this is the RingCentral SIP User nameAuthentication Name -- I think this is the RingCentral SIP Authorization IDSecret -- I think this

We have just joined RingCentral and had our account set up today. We have been given a new telephone number, however we would like a non geographic business number. In the UK these will start 03 or 08 and we would ideally like a list to pick from. I'm unsure how we would go about this and need help so that we can begin using RingCentral.ThanksGeorge

When I open RingCentral on my desktop it always opens partially off screen on the top left. This makes it to where I can not reach the title bar of the program to move it. What can I do to fix this?

I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....

I have the RingCentral add-on for Chrome. I use 2 screens, my laptop and a monitor. I currently have 2 phones popping up when I dial, 1 on each screen. How do I fix this so just 1 phone is popping up on my laptop? This is driving me insane!

Its there away to remove my personal cellphone contacts from ringcentral app?

The call log lists both types of call and I don't understand the difference.

When voicemails are left the transcript is really inaccurate, is there anything that can be done?

We have 504g's that we want to program the sidecars to be able to select a button to initiate an outside call. RC telling us not an option only internal calls

I too have blocked several numbers from ROBO callers and they still keep calling into our Ring Central phones. I thought that when a number is blocked they would never be able to call you again, until the number is unblocked. Why is this happening only with Ring Central??? My home phone and cell phone block numbers just as they are supposed to do, but not Ring Central. There has to be a way to make this work properly

After the update this morning, internal company contacts are missing for all users, with the exception of the user itself. Is this a known issue yet? Seems like one other user was blocked from downloading the update. Wondering if it is related to a patch being worked on?

When I place a call out there is a huge (15 seconds or more) delay from when I speak and when the other person hears what I've said. This problem began when I got the iphone pro ios 13.2.2 How do I solve this?

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

I have 60 phone numbers across the country. The number of robocalls I am receiving is out of control. More than 90 out of every 100 incoming calls is a robocall. Over 120/day. You can see from my Call Log- every call under 13 seconds is a robocall/telemarketer. I'm beginning to wonder if they are blocking my real customers from calling in or having my customer incoming calls routed to their robo centers. My incoming customer calls have from 150/day to less than 20/day. It's about to shut down my business.It may not be a RingCentral problem but does anyone have any ideas how calls may not even be getting to RingCentral?I have been told that sometimes local telecom provider systems unport phone numbers automatically & they have to be re-verified but I don't know if it's true. There has to be a reason why a phone # goes from 250-300 calls/mo to 25/mo. Multiply this times 60 & you can see the problem. Robocalls don't ha

Starting on Friday August 23rd 2019 the faxes we are sending through the API are intermittenty being recieved distorted and unreadable. It is as if they are squished to half size or less (but only vertically). It is happening to many different fax numbers we send to. Understandably people are getting upset. Any suggestions? We have not changed the way we send the faxes and I can see the PDF files in the SENT messages look correct.

Hi there we have Ring Central Phones installed and have just had Kuando Busylights attached. Is there anyway that we can hear the ringtones that we have downloaded into the Ring Central Phone App play through the Kuando or are we stuck with the limited choice on the busylight?

1. U.S2. Finance3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.4. Security purposes5. Security6. 50 -100

For the last few weeks, we re experiencing a LOT of dropped calls from RingCentral Polycom phones. So far, RC does not have a response. Has anyone else seen a spike in dropped calls recently ?

We have a message-only extension set up to receive after hour calls. It is configured to send a notification by both Email and SMS whenever a voicemail is left. This works fine most of the time.Occasionally we get only the email, but not the SMS notification, and it seems to be only when the voicemail is empty. Is this behavior by design?This is not a big problem since it only seems to happen when the voicemail is empty, but we wanted to make sure that's the only time it fails to send the SMS message. I tried to reproduce the behavior by calling and hanging up without leaving a voicemail but it always send both notifications in my testing.We are a very small company in the US with less than 15 extensions and a very simple setup.

Good afternoon! Our team is kicking around the thought of using Glip to communicate throughout our organization. I installed the Outlook plugin (Outlook2016) which seems to be working perfect except for a pretty hefty delay delivering (instant) messages. Sometimes it might send right away but the longest we have seen was as long as 15 minutes. Wondering if this is a known issue or something we may be able to configure differently to help? Thank you, Nick

Hi, I am trying to fax to Thailand, but it says "Failed - Prohibited destination". What causes the error and how do I fix it? Maybe there is an international fax feature or billing I have to turn on? Thanks.

Currently have four businesses in four locations each with a POT (Plain old Telephone) Wanted to start a new business with pickup/delivery and a new number. Wanted that new number to be the only number used when called press 1 for manager, 2 for store 1, 3 for store 3, 7 for hour and location. Can I port my current numbers of each store so they stay at each store? Can I have more than one phone at each store with same phone number like currently do with office & counter? Can I have it where if a customer calls the old store number it will forward to the new main number and then transfer to the appropriate phone? Finally can I have all calls recorded for quality control?