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Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

4093 Questions
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kiruutaNew Participant
asked in Phone
date specific scheduling in advanced

Accounttype, US, forgot related case number, I WOULD LIKE TO BE ABLE TO SCHEDULE OUR TEAM MEMBERS FOR FUTURE ON CALL COVERAGE, ON WEEKENDS, HOLIDAYS OR WHEN ONE OF THE MEMBERS HAS TO GO ON VACATION AND SOMEONE ELSE IS ASKED TO COVER FOR SPECIFIC DATES. I HAVE TRIED TO DO THIS BUT THE USER DETAILS ALWAYS OVER RULE THE ADVANCED DATE SETTING. I HAVE TRIED TO CREATE RULES FOR FUTURE SCHEDULING BUT ONCE THE USER DETAILS ARE TURNED ON, THE EVERYONE'S EXT IS TURNED ON EVEN WHEN THEIR DATES ARE IN THE FUTURE, I HAVE ASKED FOR SUPPORT BEFORE BUT IT DID NOT HELP ME. PLEASE CALL ME AT MY OFFICE MON -FRI 925 777 6304. I NEED TO TRAIN A BACK UP PERSON TO HANDLE RING CENTRAL WHILE I AM AWAY FROM WORK,BUT CANT DO SO WITHOUT THIS IMPORTANT PIECE WITHIN THE SYSTEM. ALSO, AM HOPING THIS TOOL IS AUTOMATIC ONCE THE DATES ARE ENTERED, I DONT HAVE TO GO BACK IN THERE TO SWITCH ON AND OFF THINGS, WE USED TO HAVE THIS FEATURE LONG AGO IN RING CENTRAL, ONCE THE DATE PASSED, WE DID NOT HAVE TO GO

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michelle-goodmanNew Participant
asked in Phone
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f.-x.-flinnNew Participant
asked in Phone
Fax from VOIP (digital) vs POTS (analog) expectation table

VOIP = Voice over IP, digital lines, internet phones -- Ring Central is VOIP, cellphones are VOIPPOTS = Plain Old Telephone Service -- traditional landlines; uses copper pairsAs the Ring Central documentation carefully explains, Faxing over VOIP has issues and customers with intensive fax requirements should stick with a POTS line.Our company's reliance on faxing has diminished considerably so we are taking the plunge and going all-VOIP.Here is an expectation table I derived from my testing of our small (<10) user Ring Central system that some may find useful:To: RC fax # (VOIP) POTS fax numberFromPOTS fax machine works fine traditional faxing not relevant to RCRC # autodetectsfax call and processesper settingsVOIP fax machine may not work works fine especially if

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technosys-computers1New Participant
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salsNew Participant
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derchiwsNew Participant
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ashley-tallynNew Participant
asked in Phone
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store-locationNew Participant
asked in Phone
Phones went down with no redirect or notification

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

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Community Manager
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bruce-mulberry1New Participant
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hamptonNew Participant
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bill-foxParticipating Frequently
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diane-nelliganNew Participant
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peter-marks1New Participant
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juan-sanchezNew Participant
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Desktop App: Speaker Mode Missing

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use. For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone). Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer. You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen? Thanks!

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paul-sigafusNew Participant
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ben11582New Participant
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ken-bermanNew Participant
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barbara-oliverNew Participant
asked in Phone
How do I set up RC iphone app to receive SMS Texts?

After so many of my clients have ended up with my cell phone number and text me at all hours - I decided I would finally upgrade my Ringcentral account that I ahvehad for about 12 years to the business plan that will allow that.I can;t seem to get the RC app set up to receive texts though and wondering if it's just not really capable of what I need.I have a main account number (which i never use) and 2 business phone numbers that I answer with diff business names. I ahvealways just forwarded voice calls to my cell using the called number so I keep straight which way to answer - so I have never used the RC app.Now with wanting texting - I have to use the app - but it is looking like I have to sign into and out of each number in order to receive texts - which would totally defeat the purpose.Am I missing something or shuldI just revert to my previous less expensive plan and find an alternate solution (

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rstoeberNew Participant
asked in Phone
iPhone app frequent interruptions during call

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. The

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zNew Participant
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Earl437550009New Participant
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lopez-aguado-turinNew Participant
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adam-robinsonNew Participant
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taylorParticipating Frequently
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captain-murphyNew Participant
asked in Phone

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