RingEX

Is there any way to change the ring tone on my iphone for the app? It uses a different one than my regular calls, but I don't want to use the xylophone which seems to be the default.

I am looking for an installable copy of version 10.2 for my Windows desktop. I installed 10.3 this morning and my mic wouldn't work. I contacted Support and they don't have it.

When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.

When Do Not Accept Call Queue Calls are turned off on Ringcentral Phone and you go from Available to Do Not Disturb on Glip it automatically turns your Ringcentral Phone to Accept Queue Calls. This did not use to happen. It started happening in one of the latest updates. Can you change so that the Queue Call toggle button doesn't get turned on in the Phone when available in Glip?

When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

So I finding the industries and competition is becoming dirty and just using system to mess with us... I real compliment to our work.. ha.. although it is taking away from productivity which is the reason they doing this... sending deal VM to our system regularly four times a day.. SO there is a technology I just learned about..https://www.fcc.gov/call-authenticationI want to know when Ringcentral is going to have this in place to commit to providing the best and easy way to fix this.. Finally one and for all..

I have 3 voice prompts and 2 ext's. When I'm logged in on ext101 I can see all missed calls and receive VM's on the app. The challenge is when calls come to ext 102, I don't see missed calls and the VM gets emailed to me from RC stating I need to log into ext 102 to listen to it. Im a small operation and have "super admin" rights, why does one have to log in and out all the time?

Has this been fixed yet?

For some reason, when I try to add an embedded video inside a Note in Glip, after saving it simply disappears. As if I never put it in at all. I'm even using the video embed icon in the toolbar of the text editor of the Note. Once I insert it, I can see it show up. But once I save the note, close it, then re-open it, the video disappears and nobody else in the company can see it either.What am I doing wrong (which I know is nothing)? What is the problem?

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

Hi,My account is in the UK.I am a small one man business and have been using ring central for a few years now. I have 3 different numbers coming into the system all set up the same, coming through to either my yealink on my desk or through to my mobile (cell) using the app.What I am looking to do is set my system up so that during the day, say from 09.00 to 19.00, the phones will ring and if nobody answers then it goes to answer machine, like it does already. After this time, I dont want the phones to ring and go directly to the same answer machine message. Basically out of hours I just want the answer machine to kick in without it waking us up in the house, where I have my office.Im sure this can be done but I just cant find an idiots guide to it without me making a complete mess.If anybody can help it would be really appreciated.ThanksNick

I want to assign/setup specific emails for fax notification for different numbers.

I'm based in the UK and have just got a load of Polycom VVX600 phones to replace the desktop app, mainly as they are supported on RingCentral and our Bluetooth headphone work seamlessly with them.The problem I have, is that none work guide the assisted provision steps. I have to use the manual process.I have upgraded one phone to the very latest Polycom Firmware and still no joy.Does the assisted process provide additional features/integration with the RingCentral server, that you do not get when manually provisioning them?

Disabe email uniqueness requirement please. I'm at a nonprofit that has people come and go fairly regularly. So in between them we need to return the their extensions to a generic email address. Like when the extension was created. However ringcetnral doesn't allow that once the extension has been configured. Please add this new feature! I do not want to have to keep extensions attached to nonexistent employees and don't have that enough emails use for this purpose.

We have 5 users, we have our main number forwarded to each person's extension simultaneously for all to answer at their desks during the day. If no one answers we would like that to be forwarded directly to the main phone voicemail... not each person's individual forwarding list. How do we separate where the main number forwards from where the individual extension calls get forwarded?

Hi - when not on WIFI and using my RC phone app - what is the usage per minute for an active call ?I assume calls to me or from me , both generate data consumption drawn off my monthly allowance.

Hi, I received two faxes. Logged into my RingCentral account to view the fax. When I click on the icon to open the fax, it does not open as a .PDF. I get an error message because it is trying to open as as a .TIF. RingCentral no longer allows me to get customer service over the phone (they have a number, but when you go through IVR prompts, it eventually tells you that you need to go online to get Chat support and that it is it, it just dead ends). So I went on Chat. After more than 1 hour later and rep still had not idea how to solve the problem (actually very little progress had been made as there was just delay after delay in the reps response). They told me this had to go to level 2 and that they would get back to me within 24 to 48 hours. I cant wait that long. A supervisor did call me back after a while, but he told me he could not help me. He also told me that they would send to level 2. I demanded to speak with someone and they tried to put me through to a level 2 so that th

I see an initial notification that someone sent a message, but if I miss that initial pop up I have no way of knowing that I received a chat message. Email notifications are not preferred or I would just use email for my communication. It would be nice if there was some kind of notification in the task bar indicating a message awaits.

IS there a way to change a limited extension into a full extension on the Admin Portal, or does it require a call to RingCentral?

Since the latest RingCentral Phone Desktop update, the commonly-used keyboard shortcut Ctrl+C to copy text from a SMS conversation window no longer works.Text in an SMS conversation can be highlighted, but the commonly-used keyboard shortcut Ctrl+C does nothing.

Want to be able to log in my softphone from home without having to disable my office. I was told this was on the roadmap for last fall, but I still haven't seen it. What's the status? Thanks.

Can we set up RingCentral so that we can text out from a desktop numbers but recipients can only reply to us via text. In other words, We want to be able to send out a text from a desktop number but we don't want people calling us back directly. If they call back, we want them to go through the main number. of course we want this feature to only apply to outside calls - to clients. We still want to be able to call Active staff from my desktop numbers.I realize this cannot currently be done but I would like to request that this Improvement be implemented.

The way it is now, I can only set the caller id on outgoing faxes to our Main Number, our Toll-free Number or my Direct Number. To me, this makes absolutely no sense. When someone receives a Fax from my company, I want my fax number on it not my main and certainly not my toll-free number. What am I missing?

The "call me" feature why is not enabled for all users!!! this will make it amazing.. This option should be in the PHONE CALL" and "COMPUTER AUDIO"

Hi! I have the Ring Central small business phone system and am just getting set up. When I signed up I was told the the phone app on the phone was secured by a passcode and that you wouldn't be able to access the app without inputting some sort of security code. This is important for HIPAA compliant businesses, but I'm not seeing any options for this. My app just lets me open it with no security code and online customer support was not able to answer this question. Anyone know?