RingEX

My company would like to establish automated text drip campaigns through what I would assume to be an API/CRM that could be integrated with RingCentral. Ideally, this would send out automated text messages to our customers the day prior to their rentals being delivered, another automated text to notify customers that their rental ends tomorrow and that they must call us to schedule pickup, and then automated reminder texts each week updating their balance for the additional days of the rental ($70 for example) while also reminding the customer they must call us to schedule a pickup. Thanks for the help.

I was able to set up 2 park locations that display on our Poly Phones, however I cannot get them to work. 1) The lines do not blink or light at all to indicate that a call is parked there 2) you cannot pick up the parked call by hitting the soft key, we simply get an error message "Call is no longer available to pick up", but if you dial in to the park location the call is actually still there. Anyone have any solutions?

We use Message-only extensions for receiving faxes and have about 25 of them set up for various departments. Received faxes are then sent to shared email boxes for each department. This generally works well. I've received a couple complaints this week about faxes being partially received. A look at the call log shows that most of our fax extensions have plenty of errors and partials. A couple of our busier extensions have none, but those departments mainly receive from big healthcare systems who use e-fax. (RC blocking some of those as robocalls is a different problem) I've been doing this long enough to know that the most likely explanation is the sender but the fact that I have so many errors in the logs over the last 60 days leads me to wonder if anyone else using RC to receive faxes has noticed an uptick. To be fair, I don't have any history to compare this to, so maybe it's always been like this. Or maybe the senders phone lines are crap la

There should be a way to assign an MVP license without a DID number. We have people that do not need to receive direct calls but need a fully featured MVP account. I would like the ability to create MVP accounts with extensions only.

Good Afternoon,The agency I work for wants to have a hotline people can call in on and leave voicemails but they want it to be anonymous. I have been trying to find a way to set this up with a message-only extension but I have not been able to hide the incoming callers number or information.Has anyone had any experience with creating an extension like this?

The majority of our users make and receive calls through the desktop phone app exclusively (they don't use a desk phone or the mobile app). As I was going through user device settings I found that some users have two devices listed- RingCentral Phone app and Softphone- but the former doesn't seem to be utilized. So I'm a bit confused as to why it's showing at all and if this is how it should be.Here's a screenshot of what I am referring to.Now, if I open the RC Phone app details, it shows "Offline", which is why I unpublished it.

I have the following business problem: A customer wants to call us to speak, but is either international in which case it's expensive for them, or we want to do a screenshare or video call.One option could be to join a meeting (either RingCentral, Teams, etc). However, we don't know when they're going to call and don't want to leave an open meeting indefinitely. Also, it would be great to know from any device we're on when they join, with a notification.WhatsApp sort of accomplishes this, but that is tied to a personal #, and doesn't do screensharing. Is there a way that RingCentral can allow the user to call us from a web page (but not RingMe which just calls them on their phone), or that RingCentral Meeting can allow a personal meeting link whereby when the user joins it alerts us to join too?

Is there still not a way to see deleted text messages? The last time someone asked was in 2020. I called and the person I was spoke with kept insisting I could and trying to walk me through it, but what he was trying to get me to do did not make sense.

Is it possible to get a RingMe button to send a call to a call queue? The config screen seems to only allow user extensions and IVRs.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html

On the RC App, contacts are sorted by FIRST name. There is no way to change sort order. This is nuts and has to be an error? I've called about this a few times and do not get very far. Can this be updated immediately as a critical fix and not wait for a standard build and quarterly update? To be clear, contacts should be sorted by LAST Name: Jane Doe should be listed in the D's and not the Js.

Has anyone found a successful way to block robocalls? I'm getting 25 computer calls a day. From what I read, if you answer, it will hang up identifying you as an 'active' number, then to be sold for scamming. I have the call block option on, but it's not helping. I did register with the FCC, but don't think these computer calls will stop. I'm going crazy here!

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a technician. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined technicians see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded. Is this possi

Greetings,We have a few queues set to "Simultaneous" distribution to queue members and about to switch them to "Longest Idle".I have read that longest idle time will reset when a queue member answers an inbound call or initiates an outbound call - any call (doesn't have to be related to the queue in any way).If a queue member with the longest idle time doesn't answer an offered call, do they remain the member with the longest idle time? Or does that event reset their idle time? I'm hoping the next inbound call is also offered to them first.We are using MVP only, not the Contact Center offering.Does anyone know if a queue member's idle time starts over when they refuse a call?Thank you,DeAnna

Hi, I have removed a former employee from our system along with call queues he was in. For some reason his name still appears the email notification despite being removed from the call queue. Is another step I need to do remove this person?

Hi, we just got set up with RingCentral and I'm finding out we have the wrong phones. We have 5 different businesses out of one office. I need a phone that can show the business names and when we have a call on that line, light up with that name (or next to it). We also need to be able to call out with each different business number so that it will show our business name on the other persons phones. Thank you

When downloading a call recording for MVP via the embedded app in Teams, how does the number in the title relate to the call?

I'm trying to determine if there's a way to create an IVR option that would automate sending an SMS to a caller. For example, "If you would like a link to request party information sent to your phone, press 1". In turn the system would either send an SMS to the phone number that's calling with the link or it would ask the caller to enter the 10 digit number they would like the link sent to. Does anyone know a way to do this?

If I call someone and add another caller to the conversation (merge the calls), am I able to hang up and allow the other two people to continue talking? I don't want to transfer the call because I'd like to talk to both parties first before hanging up, but allow the other two parties to continue to talk.

Common Area phone can be added/ configured through the Admin Portal according the KB. Following are the steps described:Log in to your RingCentral online account > Go to Phone System > Phones & Devices > Click on Common Area Phones > Click add deviceUnfortunately we can't see Common Area Phones entry when we log in to our online account. We only have access to User phones and Unassigned. Is there some prerequisite required to be able to access Common Area Phone functionality?

Hello, everyone.We've been dealing with a problem for the past two months in which one of our users is unable to send text messages to a US local number. I raised the problem, but haven't received a single response from RingCentral technical support. This is a very unprofessional service; please do not use RingCentral Services any more.

How can you determine if this message is an issue on our end, or the end users? We have received faxes all day, but one specific incoming fax number has failed 7 times today, not all in a row. And earlier this month, this fax number worked fine. Thank you!

At my old company, we had a feature where we could directly pick up someone's line by clicking the button next to their name on the sidecar/phone screen and join their conversation without anyone having to conference the lines.Is that feature available on RingCentral? We would like to use it at my new company.

When bulk sending SMS, we always want to send SMS as individual messages rather than to a group. To do so, we manually uncheck "Create group text". This works as expected.The issue we are running into is that the people sending bulk SMS tend to forget to uncheck "Create group text".Is there a setting or a workaround to set default "Create group text"

Is there a way to extend the amount of time a user has to dial a number when using their desk phone? We have Polycom VVX311's and some folks have had trouble dialing a number especially one they are not familiar with before it times out.

My company just got new Poly VVX 450 phones, and our primary operators have the expansion module with 30 additional line keys. We each added 20-25 internal extensions using the Ring Central App (in the HUD menu), but the results were inconsistent.Some of our phones displayed contacts on the expansion module only (skipping line keys 3-12 on the phone screen) while others started on line key 3 (on the phone screen) before spilling over to the expansion module. I can't find any setting that controls this.Is it possible to skip those line keys on the phone itself and start the contacts on the expansion module (I assume it would be line key 13)?