RingEX

Im trying to port out my RingCentral to number to a different carrier. They keep telling the zip code is whats make the port not going through. The zipcode is what I have on my RingCentral number but the carrier keeps rejecting. I can not afford to lose my ringcentral number.

I have a call queue set up for sales calls that rings simultaneously to all our sales people. In the past month, the sales people are able to push the send to voicemail button from their app and the caller goes to their personal voicemail. Thus one sales person would be able to take all the sales leads by sending all the calls to his voicemail instead of letting it ring for another sales person to answer. Is there a way to disable the Send to Voicemail button?

When using the Agency Zoom integration with Ring Central, and trying to initiate a call from Agency Zoom to a Disconnected number, the call just rings and rings. But when we try to call the same number directly from Ring Central it immediately notifies me that the number is disconnected. Please Advise.https://www.loom.com/share/7a519edd74b741419b54e846a87e47cb?sid=f84a3367-93ae-4d7b-a353-347273e7530a

I’m changing services due to the sms limit and have been trying to port my number out for weeks. I have talked to my account manager which was not helpful at all. I need to be able to port my number asap or I will be canceling all my numbers with RingCentral. I have given T-Mobile all the information that RingCentral told me to give them but there is still service errors. I need help asap! Please

Hello, Was Just wondering if there is a way to have alerts show up on the screen for my employees during the actual time frame. Ultimately, I would like to use it for inside of a team to have it alert them ex: 1:00pm for an event, and they check mark it off when completed.

Does anyone know if we can Dial Zero internally yet and it connect the call to a pre-determined ext?

Has anyone heard of crosstalk issues on the RingCentral platform? We have had instances of two of our employees on their RC phones will be on a call and hear either someone on another call or hear the system attempting to dial a call with the failed outbound call message played

My desktop RC rings when i get a call, but the app only displays for barely a second on my mobile phone with not enough time to answer the call.

If I loose my ISP, can ring central automatically reroute calls to a different location?

Our faxes are received via email from notify@ringcentral.com and sent to multiple internal recipients. However, the recipient list is quite outdated. How do I access which emails are to receive our faxes so that I may remove former employees and add newer? Several of the email addresses are people who are no longer listed in our Users tab.

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

Has anyone come across an option for when porting in a number to a new RC account and enabling SMS sooner due to the delay in TCR? We can't have this huge delay (up to 20 days) when new RC accounts open and waiting on TCR. If a customer was using SMS a day ago with an exiting number then ports over to RC there could be up to a 20 day delay, this is not good for their customers. RC should allow a 30 day grace period for port in numbers while waiting on TCR.

Can anyone provide some kind of proof of RingCentral data residency and regional processing, e.g. Canadian customers data (call logs, recordings etc.) is NOT stored or processed in the US or elsewhere?

I am referring to this article about custom rules. It seems you can only select one call handling option for custom rules.Is it possible to play an announcement and also forward the call to an external number? We'd like to play an announcement about the days we are closed, but still send the call through to our after-hours call center to take a message. Is this possible? How can I do this?The ideal flow would be they select the IVR option, it gets routed to the receptionist queue, the custom rule kicks in for the days we are closed so the announcement plays notifying of the closure, then the call is routed to our external number.

We recently added an answering service to our list of phone #'s to forward calls to. When we test call using our office # it doesn't seem to be forwarding the call to the answering service # that was added. It rings on the other lines. When we call the answering service # directly (not by calling the company #) we get thru to the answering service. How do I fix this so that our answering service can actually answer the calls when they come in?

Has anyone noticed this today? My assigned number begins with 437, and all my apps show this (Windows, Website, Android). However, when attempting to place any call from the Android app, my assigned number shows as beginning with 434 which is incorrect, and thus no call can be placed (the app endlessly spins on the "Calling RingOut number" as it cannot "ring out" to a phone number that isn't really mine.This is pretty much... insane? Anyone else noticing?!?ringout_1_blur.jpgringout_2_blur.jpg

We have a call, there is a conversation between two participants, this is the first part of the conversation. Recording enabled. One of the participants (the internal one has his own "extensionId") puts the call on hold. After some time, the participant releases the call from hold and the conversation continues, this is the second part of the conversation. After the call ends, a recording is created. The recording contains only the first and second parts of the conversation (before and after the hold). But there is no pause while the call is on hold. I wish the recording included this pause while the call is on hold. Is it possible to configure this in the application?

I have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greetings:Tell caller they're being connected: enabledPlay music while connecting: enabledRing Settings:call group enabled with 4 rings: enabledDesktop and mobile apps: enabledIf no one answers:set to: Send to voicemailTesting a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.Call forwarding and custom greetings are not enabled.Is this adjustable to make work or would it be better to convert this line to a Call Queue?Thank you.

I can find no information about using Key Templates.Key Templates are found in the Admin Portal under Users/Templates. They are supposed to assist me in mapping the softkeys on my VOIP.When I select Key Templates, it brings up the option of Add Key TemplateWhen I select Add Key Template, there is a drop down menu for Device Model, Select a Device Model.When I select that, it shows "no results". We have purchased and installed polycom VOIP phones through Spectrum and all have been provisioned and are active, so this drop down menu should show those phones.No one at Spectrum Business Ring Central technical support seems to know what to do.My multiple attempts to contact Ring Central technical support have been a disaster, as their system does not recognize my correct voice mail PIN as being correct, and when I finally could get through to a representative, their accent was s

Is it possible to set up a list of categories so that when a call comes in, the recipient is able either during or after the call, to mark it as being one of the set list of categories, so that we can report out each month on the number of calls of each type?

We have a 24/7 schedule. Sometimes randomly, our Ring Central system will change ITSELF to a 9:00 am to 6:00 pm schedule. Why does this keep happening? After I immediately notice I have a voicemail when my phone doesnt ring, and I have to go back in and change this back to 24/7 schedule. This has happened 4-5 times since we got this system. What is happening? :/

In my sandbox, the number "+19169520185" or "+16292357653

We are having a problem with a mobile app (the owners phone!). Call comes in after someone dials his extension, cell starts to ring along with desk phone, he goes to answer and the cell continues to ring while getting the message "You are currently on an Android phone call. To answer this RingCentral call, please end your Android phone call

What is the best headset to use with the Yealink T57W?

Do messages sent from the Ringcentral desktop app (not from the softphone in Salesforce) sync in Salesforce ?