RingEX

I use a headset or my desktop speaker combined with my webcam microphone for calls. When I am on a call and I click on the audio button to change the speaker and microphone settings there is a drop down for "Speaker and Microphone Combination". There is only one option there - my headset speaker and microphone. How do I create another "Speaker and Microphone Combination" so that I can select it from the drop down, to then use the webcam microphone and desktop speaker? I'd like to be able to easily switch back and forth between those two configurations.

I have a user that is unable to pick up a caller after the caller has been placed on hold. She is using the mobile app and has already gone through the uninstall/reinstall app. Her desktop app works fine. So it is specific to the mobile app.Any other suggestions would be appreciated.Thank you

Hi! I've been using RingCentral Phone for Mac because I have the option to View Mac Contacts. But for some reason I can't seem to be able to enable that within RingCentral App (Desktop) for Mac.Can someone guide me through ? Or is this feature not available yet ?I have attached screenshots.

For some time now, we've noticed users experiencing issues transferring/conferencing clients with destinations that have an IVR out front.Significantly often, the call is completed to the destination but during interactivity with that IVR our users can enter whatever number they wish but the tones aren't being sent to the recipient.I've noticed in the forums here this has been an issue for about 2 years now.here and here as an example. Both threads trail off into nothing with no explanation or resolution. I've looked to see if this was resolved elsewhere somehow in the communit

I get nothing but spam phone calls via my direct numbers.

We're unable to delete Direct Messages. When we assign a new user to an existing phone/extension, the new user's name is inserted into the Direct Messages that the previous user created. For example, Dick and Jane are sending Direct Messages to each other. Jane quits and then Bruce is hired and is assigned Jane's old extension. The Direct Messages now look like they are between Bruce and Dick, and they can't be deleted. So Bruce now is privy to all these messages that aren't his business. I don't understand why the Text Messages are easily deleted, but the Direct Messages are apparently untouchable.

Hi, i set up my call handling in my call queue to Sequential. I have 5 members. I set the "Number of rings before trying next member" to 1 minute (12 rings) however it only rings for 6 rings (30 seconds) before it goes to the next member. I also checked the "maximum caller wait time in queue" to 2 mins and same issue. I even tried 2 mins (24 rings) and still, only rings for 6 rings (30 seconds) before going to the next member. This occurs for all the 5 members. Am I missing a step? I also make sure to save any changes.

We need to change between multiple numbers when calling out from our yealink phones, but we cannot find an option to switch the numbers on the phones.

The Voicemail PIN is not working on a couple users' desk phones. They are on Polycom VVX450 devices. The PIN has been tested immediately after changing it, a couple hours after, and a day later and there's still no access to voicemails. They can still be checked on the computer app, but some users are not utilizing the computer app and require access through desk phones.Phones have been rebooted after the PIN change to no avail.Any advice?

I've asked ring central about 40 times to do this and they are NOT helping.I'm trying to port my number from ringcentral to dialpad. I have filled in the form from dialpad but there was an issue, but dialpad won't say because they asked ringcentral and ringcentral won't say.Has anyone been successful in porting their number? I really need to know how this is done.Thanks.

I am trying to set a phone to ring at the same time as another phone incase that receptionist is not at her desk the other person could answer without having to run to that desk. If I remember there was a tab for call handling but I do not see that. Is there a new way to set a phone to ring at the same time as another?Thanks

I do training calls and when I'm on these calls I don't want to be interrupted by other calls coming in. How do I auto send calls to voicemail when I'm already on a call? I use the mobile app on a tablet exclusively.

The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the receptionist phone but I can only add users.

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

I previously asked the below question about 3 weeks ago and was told it was being passed on to a specialist. I’ve not heard from anyone to date!We have a Spectrum Business Connect phone number that is absolutely never dialed. It is my understanding (I didn’t set it up) that this line is ”pointed to” our company main phone number 972–304-1800 that is managed by RingCentral. With RingCentral we have this 972-304-1800 number forwarding all calls to the owner’s cell phone exclusively. Business phone 972-304-1800 cannot accept text messages nor the number assigned to us by Spectrum. Everything actually comes to and from a cell phone managed by a third party. We practically never text with a customer or vendor - it is an odd occurrence if ever done. Do we need to register? Which number do we register?

We update our ring groups quite frequently. With the latest release when you click on Ungroup it deselects the current users of the group and also includes users that were previously removed from the group in the list of members that can be selected. With the amount of ring groups that we have and the amount of members within each ring group it can be difficult to memorize who should be there and who shouldn't. How do I go about removing previous members from the ring group screen altogether?

Hi, Where is the button to enable /disable multi level ivr's? The documentation show it here, but i can't find it . Thanks in advance. Andrew

I use RC with a physical phone, and I can create a conference call with 2 others, but I need to add more people to the call, and when I try to add the third person, the conf feature is removed from my options.Thank you! Rachel

I have a customer who wanted four staff members phones to ring simultaneous on incoming calls to their main number so I have set them up with a call queue. At times during the day the four staff members maybe on other calls, in meetings or away from their desks; when this happens I currently have it forwarding to the voicemail of one of the members as they don't seem to check the voicemail on the extension of the call queue. My customer has asked if calls go un-answered in the call queue could it be sent to an IVR instead of a mailbox, that way the caller might be able to reach the person they are looking for or at least leave a message in their mailbox instead of a general mailbox? I have tried to set up the overflow option in the specific call queue, have it flow to another call queue that I have called Overflow and then in the Overflow call queue added a custom rule to send it to the extension of the IVR. The only problem is that RC won't allow for the agents calls to be set at simu

Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.Any tips would be appreciated.Thank you

My company stopped using RingCentral a while ago. I have some old meeting recordings I want to view, but the only way I can see to do that appears to be from the old RingCentral Meeting app, per this article: https://support.ringcentral.com/au/en/app/video/desktop-web/retrieving-downloading-ringcentral-meetings-local-recordings-app-desktop.html#:~:text=With%20RingCentral%20Meetings%2C%20you%20can%20record%20your%20meetings,can%20access%20them%20via%20the%20RingCentral%20app%20desktop.When I try to open the old RC Meeting app, it just says to move to RC Video, which does not appear to allow loading local recordings into the app. Is there anything I can do here?The meetings also wil

Use case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connected to an agent). I am looking for a way to see these abandoned callers (their phone numbers) in a near real-time way so that agents can call them back.

We are in a heavily regulated industry and also don't use SMS through Ring Central. Do we still have to register?

We occasionally need to block caller ID for outgoing calls. How do we do that?

Does the new RCV app let you share audio during meetings (desktop version)?