RingEX: Phone, SMS, & Fax

Currently, this option is not working if the calls forwards to another user as it only works if you are using the desktop app on the computer, but we have users working outside using the mobile phones and not the Pcs.

We are using a Yealink W52P cordless phone. On one extension, about 3 minutes into a call that we originate, the customer will be able to hear us, but we cannot hear them. We end the call and call them right back and the call can finish no problem.Any ideas?John

I'm using RC app on my Android phone. I listened to my old VM message. I deleted that message. Tried to record a new message. When I play back the new VM message, there is nothing there. The play button doesn't play anything. Yet, I am tapping the red record button to capture my new VM message. I don't understand. Thank you.

Customer looking for an option that Audit Trail can be access or available from the RingCentral App for Desktop and Mobile

I emailed RingCentral support and asked this question:On "Call Queues" > "Call Handling & Members" > "Wait Settings" > "When maximum wait time is reached, send caller to", my only option is Voicemail. Is there a way I could change that to Forward to an external phone number instead?Their reply was that the feature I want is currently not available. Does anyone know of another way to accomplish what I'm trying to do?

Our company has a subsidiary and a couple DBAs. We would like each user to see their company name on their app instead of the parent company. Please consider an enhancement so that each user would see their company name on the GLIP app instead of all users having to see the company name on the account level.

When I Command-Tab (Mac) away from RingCentral and back to it, the text box at the bottom loses focus. This is frustrating, and the problem existed for me starting, roughly 3 months ago or so, I ignored or worked around it for a month or so, and then right when I was going to ask about this online (e.g. here), the problem went away. It seems to have come back again a month ago and its still going on. I have to hit Tab 4 times to get the cursor back in the chat box when I Command-Tab back to the app again. Is there anything I can do to fix this? I'm on Catalina 10.15.6.

Hi,We are asking for a feature request to be able to remove previous versions of RingCentral (all apps) when updates are deployed, i.e. start from scratch. We have raised a support ticket and advised to use Revo Uninstaller, but with 100+ machines that will take some time.We are after a way of the msi's removing all traces of the previous version(s) of the same app, or a batch script to be able to do this, as well as a full list switches (if possible), to make deployments even easier, with out notifying the users, and possibly part this problem I am in now?Thanks

Weird Activity: Callers Remaining 'on hold' After DisconnectThis past Friday evening we experienced some issues with RC, a situation I haven't yet seen before. It happened for the last hour our office was opened and, I hoped, it was a one time fluke. Unfortunately, it has already happened once today.DescriptionTwo of our reps had accepted inbound calls. During the call they both put the initial caller on hold and made a second call. When they returned to the first caller they weren't there, they assume they were disconnected. I noticed that something was wrong about 15 minutes later because both of their lines were flashing (on hold) and the HUD showed the same thing. But, I knew it was unusual for them to be on hold for that long. Sure enough, neither was on the phone. I checked the RC queue status and both showed as 'busy'. Adding to this was that both customers, who were originally presumed to be disconnected, called back after waiting on hold for 25 minutes.

Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. In order to prevent one of our customers from holding longer than usual or being forced into voicemail, we have contracted with a 3rd party answering service and want to forward those calls to them instead. This gives our client a live voice and an opportunity to speak with someone versus being sent to a voicemail or staying on hold. This is not available at this time, but there is an option in call queues to forward to voicemail after x minutes or play a message and disconnect. We would like to option to forward to an external number (cell phone or 3rd party answering service).

I want to have a feature for calling multiple numbers at the same time, like dialing our multiple 3 party numbers

Call recording will play then at a certain time restart from the beginning making it hard to listen to the full recording. If the recording is downloaded then it can be heard in full.

I have two separate phones with two separate extensions, one Extension 102, the other extension 105. These two extensions are not in a group, yet when I receive calls specifically for Extension 102, I also get the call to Extension 105, and will only stop ringing when I pick up the call for Extension 102. Is there a fix to this?

I have a third party Cisco 7841, it won't provision from the RC website. What version of firmware is needed on the phone to make it work?

We have 2 users who use Andorid Samsung S9 with new RingCentral App. They both are experiencing similar issue. When they are on an active cellphone carrier call and if someone tries to reach them on RingCentral phone they can see the incoming call from RingCentral Audio; however, when they click on Accept they get a message on their phone that "You are currently on an android phone call to accept this call (RingCentral Call) you will need to disconnect the current android phone call.iPhone users don't have this issue. They are able to place active carrier call on hold to accept RingCentral calls and go back and forth. Does anyone know a workaround or fix for this?

I have the T48 phones. Can they be connected via WiFi or is a wired connection required? If WiFi is possible, how? Do I need an adapter?

Hi, I'm integrating your ringcentral webphone library to develop a webRTC phone app, but the object responsible for creating the connection (the WebPhone object) has the appkey as a parameter. Because a webRTC application is implement in the client-side you need to store the appkey in the navigator, is not that a security problem?, what do you suggest about that

The new RingCentral unified app (mobile and desktop) doesn't appear to be able to participate in call handling settings. That is, if in the settings for extension 101 I have it set to also ring extension 201, I can only choose the desk phone for 201 and/or the "Softphone" if they are using the old RC Phone desktop app. Neither of these allows the call to connect to the RingCentral unified app on desktop or mobile. In my opinion, this goes completely counter to the idea of "Unified Communication."Reaching another user (regardless of where they currently have access to their RingCentral service) is the whole intent of Call Handling and Forwarding, and should be designed to at least have the option to set it to reach that user anywhere they have access to the service. If that user doesn't want to be reached on their mobile, they can log out of the mobile device (or perhaps have a setting there similar to queue calls to disable forwarded calls).I propose tha

My team is using the standard Ringcentral app and we are unable to dial a number by clicking a call url in google chrome. It does not trigger the app to call. The RC Phone desktop app works correctly this way, but we're trying to just use the new app as it's advertised as all-in-one. Any suggestions are appreciated.

My dental office management program has an option to dial a phone number from within the program. Is it possible to direct the computer to make that call from within my ringcentral app?

US accountMedical practiceIF I get a incoming call, I want to be able to name the contact and add the phone and name in my contacts, they should get added in universal contacts for my account. Also ability to add notes to each call4 users

Version 20.3.20Release Date: 8/12/2020Call to VideoStart from a 1:1 or multi-party phone call and quickly switch to a video meeting or screenshare with a single tap. (Requires RingCentral Video)Cloud ContactsStay connected to all of your contacts by syncing your RingCentral, Microsoft, and Google accounts.Call log actionsText, call and view call details directly from the call log with a single tap.Send SMS from other apps (Android only)Share content from other apps by sending it as text through the RingCentral app.Hardware keyboard shortcut (iOS only)Configure your Enter key to start a new line or send a message in your keyboard settings.Notification groupsNotifications are now grouped together so it's easier to see similar information together.

So, I have an extension in my company that goes to our warehouse. If someone dials it, rather than going to voicemail if the phone cannot be answered, I would like to set up logic that would simply forward the call (roll-over) to a call queue (such as Ext. 108). I tried adding just the extension in call handling, but it seems I am not allowed to do that. Is there a workaround?

One of the representatives told me today that there is no option to create a group contact and I want to know if that option can be available. To send a mass text to fathers wishing them happy father's day, I will like to have that group saved separately in my contact and have other groups as well for different clients. I will also like to go back to that group and add more new clients or edit the previous clients' info. When I'm ready to send a mass text message out, I can just click on the group I need. Please help

On the Mobile app each user should be able to turn on and off each call que they are apart of.