RingEX: Phone, SMS, & Fax

From an extension, in the Call Forwarding and Voicemail | Work Hours rules, I am attempting to forward a call to multiple external "Numbers" (not "Coworkers"). I have it set to "Ring all at once" and have 5 numbers listed. These numbers are cell phones.The recipients report that only two of them are getting the calls forwarded to them. 3 are not getting calls at all. Is there a limit set to external numbers to receive forwarded calls from a single extension? If so, what is that limit. Is this documented anywhere?

I have recently ported numbers into Ring Central from another provider. The transfer was successful and the numbers are in my phone inventory. However, when I try to assign these numbers to an extension(existing user) it fails and tells me to try again later.I have been on the phone with support and level 2 support they mention this a known issue.It is hard to believe that Ring Central isn't working for any ported numbers? They must be losing business over this and is about to lose my business.Anyone else experiencing problems with assigning ported numbers to existing users?

Hello Support,Currently, caller ID number dictation is absent when listening to voicemails by phone; the listener only hears the date and time and the message itself.I presume this is in response to unsolved bug case # JIRA CNV-28823 (seen here in this thread) where voicemail caller ID's were being announced numerically ("two-billion, one-hundred million-"....etc) instead of phonetically ("two-one-"....etc), and RC has simply chosen to disable the feature until a fix is implemented.As understandable as that choice may be, it's discouraging to see that the bug has gone unfixed for what seems to be 2+ years now...Impact: this feature is a core part of any decent phone system, and it's something that we, and I'm sure many others, have grown to expect and rely upon daily. We implore you to get it working again as soon as possible.If it's welcomed, we're also willing to help troubleshoot, beta test or lend any other assistance that may expedite a

Hi,Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to wait unitll it gets transferred to another call queue. But we would like to option to get notified when another call queue gets called. Sometimes a department is off duty and then it would be lovely if another call queue can take that call.

Hi - where can I find faxes that are scheduled to send at a later time? I want to be able to see that the faxes I have schedules to send later are indeed scheduled and waiting to be sent. So far I have schedules 2 faxes to be sent at a later time, and I am only able to see one fx marked as "submitted", but does not show any information about scheduled time to send, etc. I see it in the "Sent" folder of the RingCenteral Windows program v. Version: 21.4.26.269 Web, 20.4.20.2685 Windows. However, when I click to "view" this fax I get the following error: "Invalid or corrupted PDF files" When I click "More Information" for this error it states "PDF.js v1.6.264 (build: 47a1c77) Message: Invalid PDF structure". Same problem in RingCenteral Phone App. Can only see 1 of the 2 faxes I scheduled to send at later time with no information about the date and time it is supposed to be sent. When I try to view the fax, I get the same error c

My boss and I both use the RingCentral app to communicate. Normally, to start a video call with me, from within the Messages tab he simply clicks the 'Start Video Call' video icon beside my name. As of yesterday, when he does this, he gets the message "The meeting is over. You cannot join now" and the video call ends itself. I can see him calling me in our messages but cannot answer. This problem does not happen when I am the one calling him.

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?

I keep trying to log into the highvolumesms.com site and it tell me I need to disable pop-ups. They are. I've also tried using three different browsers and the site doesn't allow me to log in on any of them. Is this an issue that just arose? I was logged in yesterday.

Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most features.Our current version has a limit of max 15 wait time on queue, which obviously does not work when you have X callers calling in at the same time.I somewhat recall seeing that there is a version of Ring Central that is a full blown call center application which would allow longer queue wait times.Looking for some guidance.Thank youFelix

Hello everyone,I'm not sure if others have had/are dealing with this issue. If my coworkers or I are typing an email for example and we suddenly receive a phone call sometimes the buttons we press just ignore the phone call and it goes away. Does anyone have any recommendations or if they could let me know how to deal with this? Thanks.

Each of our extensions have a direct number that gets spam calls multiple times a day. Is it possible to block incoming calls to those numbers, but not our company number?

I work for a church and we have been using RingCentral for a little over a year. So my question is this, do I have to make an all new prompt or can I just record over a old one, and if so how do I go about doing that.

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.Any changes / fixes?

Having difficulty adding my Mac or Google contacts to the Ring Central address book. Appreciate your guidance.

When will RingCentral finally add a feature for REMOVE NOISE (Background) from calls?

See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.

I am planning to give up my landline phone, so phone number and fax number would be disconnected. Does the fax number remain usable through ringcentral fax? or will I need a new fax number?

Has anyone created their own resource / instructions RingCentral for salesforce call transferring and conferencing & what the difference is and how to perform the function?We recently upgraded our RingCentral for salesforce integration to version 18.3 and the transfer/conference function has changed and is creating confusion. I can't find any self-help material that is up to date that shows the newer versions of this function.

Currently I am the super admin and if we forward calls to the admin from our main line, they ring on my desktop, but I want those calls to go to another users desktop app. Is there a way I can set this up? Thanks

On the Polycom VVX 411, when connecting a computer using the built-in switch, we've noticed that the phone still "reports" the computer's MAC address even after disconnecting the computer and plugging in another computer. At this point, when looking at the actual access switch to which the phone is connected, it appears that there are three MAC addresses attached to the port (the phone itself and the two computers). This is a problem as we set limits to the number of MAC addresses allowed on the switch ports. Is there a patch, firmware upgrade, etc., that will fix this issue?What helped us identify the issue is one particular user that changes laptops alot on the 1GB connected eithernet cable kept getting their port disabled at the switch.

Within RC meetings, you can set a level to suppress background noise. Can a similar feature be added for the phone part of the application?Vote for this idea here - https://ideas.ringcentral.com/ideas/CUSTCOM-I-4212

Anyone else experiencing an issue on iPhone 13 Pro where when trying to log in it won't let you past the launch screen? The UI seems to go completely dead and won't let me get to the main app.

Hello Team,Wanted to check if we can have a template set for call queue to modify greetings, audio while connecting and hold music. Thank you!

We have a multi-site account with RC. We have RC admins at sites under our main account that has Phone System access to just their sites. But it seems only those with Super Admin roles can modify IVR's so each Phone System admin is not able to modify IVR's specific to their site. Is there any workaround to give IVR editing permissions to non-Super Admins?