RingEX: Phone, SMS, & Fax

Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most features.Our current version has a limit of max 15 wait time on queue, which obviously does not work when you have X callers calling in at the same time.I somewhat recall seeing that there is a version of Ring Central that is a full blown call center application which would allow longer queue wait times.Looking for some guidance.Thank youFelix

Hello everyone,I'm not sure if others have had/are dealing with this issue. If my coworkers or I are typing an email for example and we suddenly receive a phone call sometimes the buttons we press just ignore the phone call and it goes away. Does anyone have any recommendations or if they could let me know how to deal with this? Thanks.

Each of our extensions have a direct number that gets spam calls multiple times a day. Is it possible to block incoming calls to those numbers, but not our company number?

I work for a church and we have been using RingCentral for a little over a year. So my question is this, do I have to make an all new prompt or can I just record over a old one, and if so how do I go about doing that.

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.Any changes / fixes?

Having difficulty adding my Mac or Google contacts to the Ring Central address book. Appreciate your guidance.

When will RingCentral finally add a feature for REMOVE NOISE (Background) from calls?

See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.

I am planning to give up my landline phone, so phone number and fax number would be disconnected. Does the fax number remain usable through ringcentral fax? or will I need a new fax number?

Has anyone created their own resource / instructions RingCentral for salesforce call transferring and conferencing & what the difference is and how to perform the function?We recently upgraded our RingCentral for salesforce integration to version 18.3 and the transfer/conference function has changed and is creating confusion. I can't find any self-help material that is up to date that shows the newer versions of this function.

Currently I am the super admin and if we forward calls to the admin from our main line, they ring on my desktop, but I want those calls to go to another users desktop app. Is there a way I can set this up? Thanks

On the Polycom VVX 411, when connecting a computer using the built-in switch, we've noticed that the phone still "reports" the computer's MAC address even after disconnecting the computer and plugging in another computer. At this point, when looking at the actual access switch to which the phone is connected, it appears that there are three MAC addresses attached to the port (the phone itself and the two computers). This is a problem as we set limits to the number of MAC addresses allowed on the switch ports. Is there a patch, firmware upgrade, etc., that will fix this issue?What helped us identify the issue is one particular user that changes laptops alot on the 1GB connected eithernet cable kept getting their port disabled at the switch.

Within RC meetings, you can set a level to suppress background noise. Can a similar feature be added for the phone part of the application?Vote for this idea here - https://ideas.ringcentral.com/ideas/CUSTCOM-I-4212

Anyone else experiencing an issue on iPhone 13 Pro where when trying to log in it won't let you past the launch screen? The UI seems to go completely dead and won't let me get to the main app.

Hello Team,Wanted to check if we can have a template set for call queue to modify greetings, audio while connecting and hold music. Thank you!

We have a multi-site account with RC. We have RC admins at sites under our main account that has Phone System access to just their sites. But it seems only those with Super Admin roles can modify IVR's so each Phone System admin is not able to modify IVR's specific to their site. Is there any workaround to give IVR editing permissions to non-Super Admins?

Hi team, I'm not receiving any codes for telegram messanger activation, some others were able to get a code, but my ring central account is not receiving any. Please help.

Whenever I import my client contact list to the Ringcentral App for iPhone, it changes my client's dates of birth, or any other important dates I've saved for them. Like, if their date of birth is July 4, 1976, the Ringcentral App will change it to July 3, 1976. How do I fix this?

I've already done this using Zapier, but I'm trying to find a more direct way without having to pay for an outside app like Zapier.

Can I program any buttons on a Yealink T46s to speed dial external phone numbers. So far can only see how with extensions.

We have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue are on annual leave or off sick but have left their accept call queue status to on. This causes calls to our IT Helpdesk for admin accounts to manually override this status.Is it not possible for the RingCentral platform to know when a user is logged in or not. The behaviour would then be that if a user is not logged in on mobile or desktop that their call queues availability should be set to do not accept call queues. Once a user is logged in it should automatically set them to accept call queue calls.

I am trying to find out who owns a RingCentral number that is being used by one of our clients. The number was set up under the previous provider for this client, but that provider is no longer in business. I do not do anything with development. Who could I contact to start an investigation to track down who this belongs to? What information would I possibly need to provide, as I don't have much to go on except the number and who is currently using it.Ultimately I would like to move it to the customer's account.

I've searched and searched but don't see an option in settings for sent faxes to also be emailed to me. I get a text when fax is successfully sent so I don't understand why it couldn't also notify via email along with the actual fax sent. I see there is an extension to save sent faxes to my cloud storage, but that compromises privacy so would like a different option. This is a big problem especially for the price I pay.

Hi there, we have 5 retail stores across the country and are expanding quickly. I just signed up for a Ring Central 800 number and would love for it to forward the call to the closest location based on caller id. Or if a customer could enter their zip code, it could forward based on that. Is this an option with RC or through a 3rd party?

I'm writing up training material for our office on using the RingCentral mobile app. I know people will ask what the difference is between Message and Text. I can't find any information that explains the difference. Anyone know?