Does your Salesforce Integration Support Open CTI?

6 replies
1713 views

I understand that sometime in 2015, SFDC will no longer support phone integrations that are not built on the Open CTI. Your Salesforce Administrator guide shows that RingCentral is currently using CTI 4.0. What are your plans for 2015? Will your Salesforce Softphone ever support Macs?

https://help.salesforce.com/apex/HTViewSolution?id=000193758&language=en_US

Thanks!

integrations

M

marco-s.-casalaina

Participating Frequently

Our new version of RingCentral for Salesforce does indeed support Open CTI. You can find it here:

https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN

T

thomas-peng

New Participant

Is anyone actually using this app? We are testing it out, but seems to lack some functionality compared to the original CTI adapter.

M

marco-s.-casalaina

Participating Frequently

Mr. Peng,

There are in fact hundreds of RingCentral customers who are using the new RingCentral for Salesforce. Can you comment on what features you're looking for that are missing?