SalesForce Rincentral App Slow

Hi Rene, are you still having issues today?

Hello,

The problem as been fixed today.

Actually spoke too soon. It started up again. With the same problem.

Hmmm...please open a Support Case so we can investigate!

We're seeing the same issue...running very slow. Like there isn't enough bandwidth to handle the task. I opened a case since there isn't a known issue or resolution here. I read the moving of data centers email as well.

This reply was created from a merged topic originally titled RingCentral for Salesforce not working. The RingCentral App for Salesforce has been acting up for the last 3 days. I have had to contact support multiple times and have received no response or updates. This is slowing down our whole sales team. Yes, I have tried multiple browsers. Yes, I have tried updating the software. Yes, my computer is plugged in. Please fix the software.

Rene, has there been any solution? The past few days we have had terrible delay between Salesforce and our RC desktop app. 

This reply was created from a merged topic originally titled Delay preventing use of click to dial. Salesforce. We have had issues in the past with a delay between clicking the phone number in Salesforce and the call/sound opening on the RC desktop app. This has been really bad the past week. Does anyone have solutions or workarounds? My sales team is having a lot of customers hang up because there is nobody there on our end.

We have a similar issue where it takes the RC Phone app and the Salesforce Call Adapter almost ten seconds to initiate the call after the user clicks on a phone number in Salesforce.  We are on version 6.3.  Did anybody find a solution to the slowness? Thanks!

hi Shaun,

Wanted to check if you are still seeing the delay in initiation of call?