RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
We are currently using RingCentral EX. After upgrading to CX, we want to check whether the EX call-log API and ringcentral SDK can be used directly.
I am using ring central for sending faxes in my organization however everything was working before 1/8/2024 but currently i am facing an invalid client exception while trying to authorize my backend app on the ring central app using jwt auth flow, although i am putting the same clientid, secret and token that was used before also my token is set to never expire, so i need to know if there is a general issue currently as i did not change anything, this is happening currently ONLY on the sandbox environment please adviceThis is the error i am facingContent: { "error" : "invalid_client", "errors" : [ { "errorCode" : "OAU-255", "message" : "Access to account [] is prohibited for private application", "parameters" : [ { "parameterName" : "account_id", "parameterValue" : "" } ] } ], "error_description" : "Access to account [] is prohibited for private application"}The issue is happening locally and on the deployed app, but it’s not happening when hitting the authori
Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.
Need a report that shows presence status totals per rep per date. i.e. John Doe. Monday, Avaiable 6.1 hrs Do not disturb 1.7 hrs Offline 16.4 hrs
We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?
Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example: Dear [Firstname Lastname], +61 (2) 99999999 was unlinked from federation "OPTUS MOBILE PTY LIMITED". Date: 7/31/2024 01:30 Thank you for using Optus Loop with RingCentral!
My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?
regarding the recent notice: Verizon has announced that it is no longer accepting “vtext” SMS messages from non-PTN numbers. What is vtext? What is a non-PTN number? Does this mean I can't text with my customers anymore with the Ring Central app?
My phone randomly through out the day will say line unregistered. How do i fix this?
Is there a way to put a button on a desk phone to be able to toggle in and out of call queues?
Have not been able to add more than 10,000 company contacts for years now. Any idea or possible limit increase coming soon?
I just spoke to the Ring Central helpline after attempting to text a PDF document. Helpline claims we should be able to text a PDF, however it's now allowing me to do so. I can text a PNG and a JPEG, but otherwise the options are "grayed out" on my laptop, or a pop up message says "this format is not supported." They mentioned issues like overage on our texting, or the PDF having an issue like a virus, both of which don't make sense. Please clarify if this is possible. Thank you!!
Hello,I’m wondering what is the best and fastest way to get RingEX licenses removed from our company account? I want to reduce the quantity of licenses billed to us.Usually, I’m just calling RingCentral support to ask them to do this (even though it’s not always convinient, because sometimes they are expiriencing high volumes of calls), but the last time I called they told me that it can only be done through our account manager and I was told that our manager will reach to me within 24 hours (she didn’t). I was surprised because I did not expect that such a basic action could not be performed without the approval of the account manager. The problem is that I can’t reach out to my account manager since 7/11, so I’m a bit confused now.
We can receive inbound calls from other carriers such as Sprint and TMobile, but we cannot receive calls from AT&T numbers.
I have DND and forwarding on my RC. I receive emails of missed messages, but I cannot find them in my account.
I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?
I have tried to block a number but continue to get calls from it.
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.,It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user). I am looking in ‘Users with Extension’ then Phone then Voicemail Settings. But there is no option to reset PIN.
Hello!We have two users on Windows 11 who receive the following error message when attempting to make or answer calls in the RingCentral App:Access to your Microphone is blocked. Change your system settings to allow RingCentral to use your microphone.So far as I can tell, Windows Privacy settings permit the RingCentral App permission to access the microphone, the microphone settings themselves work well with other applications such as Teams without issue and RingCentral also works on the same devices through the Chrome browser.About information is as follows:Version: 21.4.30.287 Web, 21.4.30.2575 WindowsDate: 2021-12-16 13:57:51Show lessElectron: RCE11.4.6Chromium: 87.0.4280.141RCV Integration: 21.4.22RCM Integration: 5.4.55057-1129Auto-update: OffDomain: https://app.ringcentral.comIf anyone has any suggestions, I'd be grateful.Cheers!
Hello. My company provides support for another company who utilizes the desktop Ring app. I have one user in particular who has a very annoying issue the last several weeks. Every few days, she will get a message in the app which states that access to her microphone is blocked. Here's what I've tried to fix it:Windows settings permit the mic to use Ring.I ran BIOS and Windows updates. I had her try both internal and external mics. I uninstalled and reinstalled Ring. I ran chkdsk and sfc /scannow.I changed the default mic. It just seems to be different versions of the same mic though. Checked device manager to make sure mic drivers were up to date. I disabled and re-enabled it to no avail. I contacted Ring support who suggested a list of approved headphones. However, other folks in the company use headphones not on the list so this isn't it. The Ring support ticket is 18000696. I haven't heard from them in quite some time.Can someone at Ring help here? I'm running ou
Has anyone seen a Group Call Queue revert to state of when the queue was created as opposed to updates that had been made, tested and used for over month?
I am trying to download a CSR for porting numbers out of RingCentral. The instructions titled "Downloading your Customer Service Record in the RingCentral online account" with a last update of January 11, 2023 states there is a "CSR for porting out Download" option. I have followed the path provided - Admin Portal > Phone System > Phone Numbers > All Numbers and am not seeing the CSR for porting out Download option.Every search that I do leads me to this same article. Is there another place the CSR download has moved to?Thank you
I've been having difficulty importing an updated contact list. Is there a way to delete all entries in the Personal Contact list so I can start over?
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