To homepage To homepage

Ideas Portal
Community Webinars
Knowledge Base
Groups

RingCentral TCR - Registering Your Business to Send and Receive Text Messages | November 26, 2024

(Tue, 26 Nov, 6:00 pm)

Home
Search

Unanswered questions

7791 Questions

Recently active

Most views Most replies

maxpds1New Participant

asked in RingEX: Phone, SMS, & Fax

Using full function of wireless headsets with Desktop app

I don't want to buy a Plantronics or Jabra headset. Is there a way to make other wireless headsets/ear buds fully functional when using the RC Desktop phone app on computers running Windows 11?

321

3 months ago

Cadams1New Participant

asked in Admin Portal & Account Management

more than 10 members in a simultaneous call queue

I need to add more than 10 members into a simultaneous call queue. How can I accomplish this?

522

3 months ago

campusdispatchNew Participant

asked in Developer Platform, APIs, & Integrations

Seeking API Developer

We had to move away from Ring Central and go to Five9 because of this problem and really want to come back to Ring Central so we are hoping to hire a devleoper that could assist us. We need a online form that is published to a website to pull up automatically based on the call que that is called. Bascally when someone calls que 1 we want the web form for company 1 to come up but when someone calls que 2 we want the company form for que 2 to come up. All forms are websites.

441

3 months ago

JessieNew Participant

asked in RingEX: Phone, SMS, & Fax

tcr

I have revised my tcr and my privacy policy on my website was written by my lawyer. Still was acceptable by tcr registration. What else can I do to get texts working for my company? This is important for my business to communicate with customers. Thanks for looking into this

210

3 months ago

cbutcher2800New Participant

asked in Admin Portal & Account Management

Ordering wall mounts

Anyone know where in the user's admin portal can I purchase wall mounts?

282

3 months ago

Leonardo2428679020New Participant

asked in Developer Platform, APIs, & Integrations

RingCentral Cloud PBX for Teams with Direct Routing integration

Hello community,Has anyone successfully engaged with RingCentral on RingCentral Cloud PBX for Teams with Direct Routing integration?I have tried getting more information on this integration through different channels: account manager, support and sales, all with no success. Everyone points the direction to each other, so I've been going round and round with no concrete information on what it entails to implement this integration nor able to understand the level of effort .If anyone was able to get real information, besides the RC marketing pages and articles, could you please share your experience?Thanks in advance!

10347

3 months ago

rickyfaradayNew Participant

asked in Developer Platform, APIs, & Integrations

Syncing with TEAMS.

Hello! Wondering if it's possible to sync Microsoft TEAMS status with ring central status. Example: A end user joins a meeting team shows in meeting. Ring central status is available still. Is this possible to make it sync with what teams' status is?

1141

3 months ago

hazelvuNew Participant

asked in Developer Platform, APIs, & Integrations

Needs Advice on List User Call Records API

Hello Ring Central Community,I am very new to getting data via API but I do have a working script that successfully retrieve our company's call data in the format I wanted. Now my next obstacle is that perPage parameter only allows a maximum of 250 records returned for Detailed view. Is there a way to retrieve more than 250 records?If there is no way to retrieve more than 250 records, what is the best practices from here? I reviewed Ring Central Data Archival but because we don't have a database, I am not sure what to do. We have AWS S3 but currently it is not being used for company reporting. Should we set up an S3 bucket for this?I am also not sure how often the API supposed to be called? Do I need to figure out on average how many coming through every hour and schedule the script to retrieve and append data every hour? What if there is an influx of incoming call and there are more than 250 calls during that certain hour? Thank you in advance for any help or guidance you can

24510

3 months ago

Eric MolnarNew Participant

asked in Admin Portal & Account Management

Assigning a main temporary number to a site (multi-site)

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’. We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

482

3 months ago

Luz AyalaNew Participant

asked in Analytics & Reporting

Handled call total plus the Abandoned total does not match offered

When we total the number of abandoned calls with the total calls handled, it does not match the total number of calls offered. Does anyone know why? Our Call Center is new to RC and we are still trying to understand the reports and this is causing us a bit of frustration. Can anyone provide some insight?

411

3 months ago

Suraj RajoriaNew Member

asked in RingEX: Phone, SMS, & Fax

Ring Central For Salesforce

I am using the Ring Central CTI for Salesforce.but I cannot make an Outbound call; it throws an error.Can anyone tell me why I am not able to make outbound call?

251

3 months ago

KellyWNew Participant

asked in App Connect

Chrome Extension not giving option to login to RedTail CRM

I have an employee’s RingCentral Extension that will not give the option to login to Redtail. Not sure what to do from here. We have uninstalled and reinstalled the Ringcentral app and the chrome extension. Here is a picture of mine vs my employees.

201

3 months ago

danny-7New Participant

asked in Developer Platform, APIs, & Integrations

Cannot Access Credentials Page for Developers Within Organization

Hi there,I am trying to create JWT tokens for developers within my organization. I was able to do this successfully yesterday, but today whenever I click on a developer from the Developer List and click the credentials option, it redirects me to the https://developers.ringcentral.com URL and I just get a spinning wheel waiting for it to load. As a side note, I am able to access my own credentials page just fine, and I have the Developer Admin role, but I can’t access anyone else on my team’s credentials page. Thanks,Danny

322

3 months ago

jv-arsNew Member

asked in Analytics & Reporting

How is the Refused calculated when Call Queue is on Simultaneous Ring?

Hi,As per the title, how is the Refused calculated/counted in RingCentral Analytics when the Call Queue is on Simultaneous Ring?It seems to be tearing apart the current analytics and the individual reporting of our agents’ call logs.Does it count even if someone else answers the call? Doesn’t seem to be the case since some of the agents in the queue have 0 refused yet some have a lot.

430

3 months ago

stevedonnellyNew Participant

asked in Developer Platform, APIs, & Integrations

Control caller id / from-number when using the CallOut API

I am using the following CallOut API to initiate click-to-dial calls from our call center staff to customers:https://developers.ringcentral.com/api-reference/Call-Control/createCallOutCallSession Our call center staff are all calling from either the desktop, mobile, or browser apps, which unfortunately don’t register device ids. I used the workaround from the following thread, which is scanning the call logs to find the last (dynamic) device id used by each user’s extension. Now that I can initiate calls from a user’s device to a customer, the problem I’m having is that I can’t find anyway to control the caller-id / from-number that the customer sees is calling them. It’s always showing up as the main company number. The CallOut API seemingly only takes a device id in the “from” parameter, but no caller id. Is there any way I can set the caller id number seen by the receiver (“to” number) when initiating calls from CallOut?

433

3 months ago

ShayitsNew Participant

asked in RingEX: Phone, SMS, & Fax

ringcentral app keeps popping a confirmation notification on IOS devices

several employees have reported to me that after installing the ringcentral app on their iphones, they get a notification: “Allow App and Book assignment”. you have either the option to cancel or continue, both options will only make the app pop the notification again after a few minutes. it can last for days. all devices are on the latest IOS.

527

3 months ago

MikeCamWVInspiring

asked in RingEX: Phone, SMS, & Fax

Looking for Help Setting Up Intercom Feature With Yealink Phones

I’m thinking it will help if I explain our use case and then ask the question:We’ve purchased RingCentral and Yealink phones that I’ve installed into a daycare facility our church is starting. I’ve installed a Yealink T33G in each classroom to be used solely as intercom devices (to and from the main office) and to make emergency calls to 911 if necessary. When I did the Ringcentral onboarding, they had me set each of those up as a common area phone with a limited extension. We have a Yealink T46U with an external keypad in the main office. That phone will make and receive calls as well as serve as the “switchboard” for the intercom system - paging classrooms individually and hopefully in groups if there are any announcements that need to be made. When the T46U in the main office pages a T33G in a classroom, I don’t want it to ring and the receiver need to be picked up (like is what happens when I try to use the Intercom Key in the admin panel for the T46U (see screenshot). Instead, we

1516

3 months ago

SgsNew Participant

asked in RingEX: Phone, SMS, & Fax

Ability to use both RC and Sensehq to text on RC lines

My company uses RC phone lines for calls and texting conversational messages. While we use Sensehq to send mass text messages on the RC lines. However, once our TCR campaign was approved, our texting ability on RC is no longer available, Sense is fine and we can text on Sense. I was told that we should not be able to text from both RC and Sensehq on the same phone line. Has anyone else run into this problem and is that statement true? Thanks.

314

3 months ago

retcousaNew Participant

asked in Developer Platform, APIs, & Integrations

Sending SMS from n8n with Hardcoded Authorization Token

Hello everyone,I'm working on integrating RingCentral's SMS capabilities into my n8n workflows. I'm looking for a way to send SMS messages directly from n8n using HTTP requests to the SMS send endpoint.However, I'd like to simplify the authentication process by using a hardcoded credential or authorization token instead of going through the full OAuth flow each time.Is this approach possible with the RingCentral API? If so, could someone provide any pointers on how to achieve this?Any suggestions or code examples would be greatly appreciated!Thanks in advance!

293

3 months ago

Alec McDonnellNew Participant

asked in RingEX: Phone, SMS, & Fax

Polycom VVX450 - Call transfer via Conference feature causes 3-second delay

When using the conference feature, there's a 3-second delay when speaking, regardless of the number of participants. How can we fix this? This issue doesn't occur with simple transfers but always happens during conferencing, causing people to talk over each other.

130

3 months ago

SteveSobkaNew Participant

asked in RingEX: Phone, SMS, & Fax

Can a delegate line be assigned for outgoing calls?

On a Poly VVX450, can you assign a delegate line to be the primary (outgoing) calling line? Specifically, if the user just picks up the phone to dial a number, their main extension (the upper left corner of phone, position 1) lights up. The user has 3 delegate lines on positions 10,11,12 on the phone. Can we default the outgoing call to use one of the delegate lines instead of the primary extension for the user?The user can manually press one of the delegate buttons to make the call, but we are trying to simplify for them so they can just dial-out and it will be on the delegate line.NOTE: We have Caller-ID for both their primary line and the delegate line to use the same #.

554

3 months ago

kutbuddinParticipating Frequently

asked in Developer Platform, APIs, & Integrations

Can OtherPhone device types be used for call supervision?

We have added our own phone on the Ringcentral portal by manually provisioning the sip details. When the List Extension Devices API(https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device) is called the phone is identified as a OtherPhone. The phone has a unique device id being returned in the API response. But the supervision API mentions that it only works for Sotfphone/Hardpone type.Can anyone confirm if OtherPhone works for supervision?

324

3 months ago

patrick-2New Participant

asked in Developer Platform, APIs, & Integrations

Message sends failing with SendingFailed

Message sends have been failing for the last 24 hours with SendingFailed status. I don’t see any issues in the developer dashboard, and I don’t see a way to get more information from the API.This is a mission-critical application that has been working for many months. Any ideas on how to debug this to the next level of detail?I created a support ticket as well.

213

3 months ago

melkinNew Participant

asked in RingEX: Phone, SMS, & Fax

Transfering calls using PC app fails

About 85% of the time, when I answer a call using the Ring Central App on my PC, and then transfer the call, I get a window “Transfer failed”. If I then go over to the desk phone and transfer that call it works fine. any ideas? Once in a while it works. Its a brand new PC, latest software, brand new network cables on fiber optics connection.

343

3 months ago

rob.benn-frenetteParticipating Frequently

asked in RingEX: Phone, SMS, & Fax

Dial Zero - Internally or Externally

I have asked this in the past - but thought I’d bring it up again.Does anyone know, if RC has any plans of introducing the opinion for:Callers to dial zero when they reach a voice mail to be transferred to another (pre-determined) extension? Employees dial zero internally and reach the ‘operator’, (the operator ext. would be pre-determined).

240

3 months ago

Page 12 / 312

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login to the community

Login with SSO

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales