SMS

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

Do not have an EIN number as I am a solo business that operates as an independent contractor. Anyone else operate like this and able to register. Called the number for TCR support and was no help.

We are only using SMS employee to employee, we rarely use it outside of texting each other and we do not have a SMS sign up on our website. I am not sure what we are supposed to submit for approval when they do not exist within our business. We have about 5 numbers that are consistently texted on a regular basis.

Our SMS Log under Reports is now empty. I was trying to track down a text that was received in the admin account to find out who the text was being sent to and noticed that nothing has been logged since just after midnight on the 14th.Has anyone else experienced this and how did you get them back?

I have had this account and phone number for 7 years now and use this as my personal and primary line to call and text my clients. I have been using it for years.. I don't use it as a big campaign, or send out hundreds or thousands of messages at once. My clients have already agreed to talking to me with my outbound agents. Transitioning to using an opt-in will kill my responses from my clients with them thinking its a bot talking to them and not me. I will leave RingCentral if I have to use Opt-in and opt-out for this personal business line that I have been using for 7 years. Is there a way around this or am I misunderstanding this whole process?

In our company we mainly user texting for confirming the order/invoice is correct. The only "consent" we say is on the phone call "okay we are about to text you your invoice please confirm it is correct" etc. What would I put in the obtaining consent box?

We never send texts, but occasionally a client will send us one or a website will send a login passcode via text to our primary number. We need to continue being able to receive texts, but have no desire or need to ever send texts. I have registered the company, but do we need a campaign? As we do not send texts, it seems we would quickly fall into the "fines" for not sending enough, and all the verbiage I have seen about having SMS getting disabled only references sending texts, but we cannot afford getting locked of receiving texts... I

When applying, it says our address needs to match the address from our EIN application form, (which was outside of the US at the time of applying). However when I fill out the application it does not allow me to change the country field. Is there any way to submit an application in this situation? It says if they do not match it will be rejected automatically, so I'm not sure how to fix this.

I’ve registered with TCR for my brand (my company) and a “campaign”. But I can‘t find any explanation of what a campaign is?I mostly text with clients to schedule/confirm appointments. Is that a campaign? And do I have to do something else before 3/31 in order to continue this practice?

During the Campaign setup process we stopped at this question not because of the number, but because of the 6 messages per minute threshold.Does this apply to both inbound and outbound?If a number exceeds the threshold, will they roll over? In other words, if I exceed the 6 messages in a minute threshold, will the seventh simply be delayed?We ran a report and found there were a total of 11 instances in all of last year where we exceeded that threshold. The difference between $18 and $120 is significant for us.Much thanks in advance.

I never received an email from RC re the new regs. My first notice was this weekend when I opened the desktop app and saw a banner. There aren't 20 business days left in the month to resolve issues, and there are potentially many.

We are a Non-Profit. We obtain donations through our 3rd-party payment processor's configurable forms on our website. Phone and Mobile Phone are among the available fields. Is it necessary that our processer's form "State that recipients are consenting to receive SMS messages...?"

I just received notice of the new TCR rules this weekend. While I immediately started the process, it doesn't seem likely it will be complete by 3/31. I am an attorney who has some clients who prefer to communicate via text. If suddenly I can't respond after 3/31, I could have some unhappy clients. I'm not at all happy with RC's rollout of this process.

Would it ever make sense to have a temporary TCR campaign? Let's say for an event that ends on a specific date. Can campaigns have a limited 'life span'? And if so, what about any phone numbers that are assigned to those campaigns? Are the charges pro-rated based on the time, or volume, usage?Any guidance is appreciated in advance. Thank you.Btw, for the 'Topics' requirement before posting a message, it would be much more helpful if there was a listing of topics that could be chosen. Just saying.

I can send vcard (vcf) files to android phones and they work perfectly. When I send to iphone users the file just appears as a text file. What I have tried:I created a vcard in outlook, saved it as a vcf and sent it to android and iphone. It worked on android but not on iphone.I forwarded a contact from my android phone to iphone and that worked fine - one click to add to contacts on iphone.I forwarded that vcf that worked on iphone over to my ringcentral phone. Downloaded the vcf and sent the same file back to the iphone and it broke again. This tells me something about how ringcentral is handling vcf makes iphone not like it - but android has this figured out. This feature is critical, prospects that save our contacts on their phone have a 30%+ higher buying tendency. It helps clear spam blockers for email when it is a recognized contact. It helps for picking up the phone when we call - spam blockers, etc etc. Hel

We don't do large texts or use short code. Really there is no way for a mobile company to know we are a business, so why do we have to register? We have 1 line and 1 person using the system.

I created a campaign for client prospects and job applicants (texts are just to confirm they received our emails) = BASIC. I think I need to create a second one for communicating with my employees (I have a virtual office so that is our primary communication tool) = COMPLEX. Is there another option?

I'm having trouble finding information about how to extend the limit of 49 lines on a single "campaign".Does anyone know of a work around for the extension limit or must I create multiple campaigns to cover all of my extensions?

We don't text customers, we mainly receive texts, very minimum (i.e. 2 step verification type texts), do we still need to set a SMS campaign?

I don't understand how this can be so complicated and there is really no support from RC. I have been with RC for years and all you get are some brainless bots dating back to 1980. I text between employees and team members and respond to clients by text and not talking about more than 15000 and less than 15000. It's ridiculous. None of the options even apply to me, so I have no idea how to even fill these out and no support. They send you some sheets that I have already seen that do not apply to my business, Some clients don't want to be called and want texts. I am seriously going to see if there is a replacement for RC. Any one can recommend another company?

I have gotten us as far as signing up with our "brand" and am moving on to the campaign. WHY were we charged $150? After reading many comments & info on the website, I do not see that. My bill says we were charged the $4 fee to register our brand, but what is the $150 for?? And our SMS texts are still NOT working. This has been an issue since MONDAY. We are in touch w/a lot of our patients and this is completely ridiculous that we can't send a text and couldn't all week.

Can someone clarify--is it really the case the I have to register a "campaign" with TCR, obtain consent, have an opt-out mechanism, and pay some BS monthly fee--all so that I can send a few text responses to my clients and vendors? Do I really need consent to text a client that I'm stuck in traffic and will be 5 minutes late? Do my vendors really need the ability to opt out of messages like "i'm sorry i missed your call--will try you this afternoon?". This sounds like a money grabbing bureaucratic hellhole. Please someone tell me that my understanding is wrong--and tell me how to continue to use SMS on my RC line in the same way I use it on my cellphone.Sidenote--I still can't opt out of messages from shortcode spammers because RC won't let me send texts to shortcode numbers, but I have to register a campaign so that I won't cause the same frustration to others??

Our business only receives texts (mostly for account verification codes, not even to talk with clients). We are thinking about just disabling SMS, instead of worrying about TCR registration, since we don't feel our business is applicable. If we do register a campaign, I am worried about getting a fine for "failure to use campaign" which is a fine of $250 for not sending SMS to any T-mobile customers in a 60-day period, which we would definitely n

How are we supposed to provide opt-out examples for TCR when RingCentral doesn't have support for this currently? Are we supposed to lie? Put what it might eventually be? Unsure how to proceed here without proper RC support

Do we have to add all contact information of vendors and people we contact in the SMS campaign? Does that mean that any new number that is not added on the campaign will not allow us to message each time? If YEs, do we manually add each number in this campaign? This is just confusing.