Skip to main content

Video, Meetings, Webinar, Rooms, & RingCentral Events

Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here!

  • 564 Questions
  • 1,236 Replies
564 Questions
K
kelsey-ryvkinNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RingCentral Meeting Invitations -- User Text Overwritten

We have a user with Outlook for Mac who is having an odd issue.When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template. He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc.As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.He is the only user out of 40 people having this issue. I am not sure if it is a problem with the Mac plugin or something with his user account. Any ideas?

3831
Mary-Community_Moderator
Community Manager
4 years ago
J
jerry1234New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
cant find cam after update

i updated ring meetings and now ring isnt showing iglasses under cameras. it was working fine before how can i downgrade to previous update? im on a mac

9714
J
4 years ago
L
laura-suttonNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
How do I view a screen-share on one screen and the gallery view of videos on another?

As a meeting participant, I want to be able to see the screenshare, that the host is sharing, on my monitor and see the full gallery of 20 participants (not just the strip of videos that doesn't show everyone) on my laptop screen. How do I view the call like that?

1580
L
4 years ago
N
nabi-nganko-tchamdaNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Is it possible to recover a meeting invite after mistakenly deleted it by mistake on the meeting application?

Ringcentral meeting Invite deleted by mistake

1590
N
4 years ago
R
randeep-singh-khalsaNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Error code 100000502

Error code while launching ringcentral meeting 100000502

121710
R
4 years ago
K
kyle-van-de-kampParticipating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
MacOS Security update 2020-002 freezes Meetings

We have had ~80 users who updated MacOS Security update 2020-002. Now whenever they attend a meeting with RC Meetings app, the app crashes and the computer shuts down.It might just be a correlation but the evidence seems consistent with the update breaking RC Meetings.We've blocked the update for the rest of our users, but MacOS does not let you roll back. Is there an update for RC Meetings in the pipeline to address this? Has anybody else seen this? Ticket #10500087

40912
A
4 years ago
R
rob-minialoffNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RingCentral Meetings Connection Problem

Ever since the last update (or maybe the one before it) I have been having intermittent connection problems creating or joining a meeting. It will finally time out with Error Code 104113. My current RC Meetings version is 5.1.44325.0822. Today it has been a real PITA! Sometimes it takes 20 tries before I can start or join a meeting. I have no issues with any other software connecting to the internet. Is anyone else experiencing this? Anyone know what the error code means?

10534
R
4 years ago
J
julie-sperrittKnown Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Will Ringcentral meetings and outlook plugin work in Citrix server 2016?

We have Saas, and are looking to upgrade our Citrix version. However, we need to check if Ringcentral meetings and the outlook plugin will continue to work once we upgrade.We currently run RingCentral with a couple of Client applications on our existing Citrix servers which run server 2008R2. We want to upgrade them to server 2016 (Citrix servers only). We have RingCentral Outlook plugin and RingCentral meetings. Do both of these run on server 2016 as the client? Is there anything we should know before commencing the upgrade?Thanks

4362
R
4 years ago
S
sandy-dowellNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Editing a Meeting Recording

Can a Recorded Meeting be edited? For example, the recording was not stopped during a break, can this 10 minute time block be removed from the recording?

9912
P
4 years ago
C
castaneda977New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
How do I fix the focus on a RingCentral meeting?

I am using the RingCentral meeting and my camera will lose myself as the focus subject and then turns really blurry. I then have to stop my camera and start it over. Is there something I can do to fix it?

1821
C
4 years ago
P
pam-bNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Attendee names

When some of our employees attend meetings, their names appear as their first inital followed by their last name - so BSmith - instead of Bob Smith. We use RC Glip App and RC Meetings App. Their profile in the RC Glip App shows First Name and Last Name so where does it pull the FLname from?

1740
P
4 years ago
D
Employee
dolfEmployee
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
how to change webinar file format from PAL to ntsc?

Webinar File Format

1951
D
Employee
4 years ago
J
jennifer-gustavsonNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
I can't see myself (only black screen) even though video is toggled on.

I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me.

331815
J
4 years ago
D
dallas-gilmoreNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Join Video Through Ring Central

When selecting join via video in Ring Central, nothing happens. This feature worked last week. Any fix or update?

1882
D
4 years ago
M
mike-santiagoNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
MAKING AND SHARING A VIDEO WITH A LARGE LIST

I want to do this: I want to record a video of myself and a presentation. Then save it and share it with a large amount of people. For example a link or a downloaded video or post it on LinkedIn. Can I do it and how do I do it?

7382
M
4 years ago
S
susan-hemingwayNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Chromebook app request: please fix the Chromebook RingCentral Meetings App!

Chromebook users can't start meetings. We have many users on Chromebooks. Whatever your beef is with Google Chrome, please resolve it ASAP.

3872
S
4 years ago
K
karen-piotrowskiNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Ring Central Audio phone number choices

When you start a ring central meeting, there are 5 different U.S.phone numbers to connect to for audio. Does everyone need to select the same phone number to be connected? or will the Meeting ID connect everyone?

1091
Mary-Community_Moderator
Community Manager
4 years ago
S
skot-butlerNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Can video be set to automatically turn off when host ends call?

I would like to be able to set my company account so that my video is automatically turned off when the call is ended by the host. I have noticed that people forget to shut down after the host ends and participant videos stay up.

911
A
4 years ago
E
erik-vlachNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
meeting status does not change

I have 2 users that when they initiate a RingCentral meeting from a link within their calendar their status does not change to busy. If they join a meeting they will show as busy or initiate/host and put in their participant id they will show as busy. All my other users can host and their status changes regardless. Any suggestions?

4561
A
4 years ago
C
chester-edwards-gomez1New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
How do we prevent attendees of Webinar sharing the Webinar link to other people?

I have set Manually Approve Webinar. I approved that one attendee. The attendee then receives an email with the link to join the webinar. Before he joins he forwards that link to 5 or 6 other people I am not aware of....are they able to also join the meetings? Is there a way to prevent the other people from joining the Webinar.

690
C
4 years ago
B
brian-schweinhagenNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
My profile picture does not show on ring central meetings when I have my camera turned off

Profile picture not showing up

2732
B
4 years ago
N
nick-perfettoNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RingCentral Meetings detects and issue with your audio

Some of our users get a message during a meeting saying "RingCentral Meetings detects and issue with your audio. If you enter your Mac computer password, we will attempt to restart the service to fix it."The thing is people are saying they aren't having any audio issues when this is occurring. Is anyone else having this issue?

880
N
4 years ago
A
angela-silbernagelNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Scheduling Meetings in RC app glitchy

When you schedule meetings with the RC meetings app, it lets you choose which type of calendar to default (outlook, google, other). The new RC app that includes meetings makes you choose either outlook or google, but no third option. We use office 365 web app, so neither works for us because if you choose outlook, it opens our local outlook which we don't use. If you choose google you have to sign in. Wish it would just show option for 'other calendar' that you can copy and put in your cal yourself.

520
A
4 years ago
R
Rett178940019New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Curious if anyone is using the end to end encryption in Ring Central Meetings. Pro or Cons?

Looking to get some feed back on the effectiveness and impact on the meeting when using the end to end encryption.

921
T
4 years ago
J
jerico-andres1New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Zoom and RingCentral Security agreement

Do we have any form of documentation that we can provide our customers about the security agreement between RingCentral and Zoom?

4295
J
Community Manager
4 years ago

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings