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9 days ago

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Video, Meetings, Webinar, Rooms, & RingCentral Events

Video, Meetings, Webinar, Rooms, & RingCentral Events

Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here!

567 Questions
1,241 Replies

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567 Questions

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tim-borquezNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Meetings - join from browser limitations: Is there no video capability?

Just a little confused on the wording of the join from browser documentation. Is there no video when people use join from browser?

1281

4 years ago

steve-wardNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

how do I get the results of a poll, need answer by participant

How can I print the result of a test (poll) I placed during or after the meeting

2120

4 years ago

nick-lamerNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

App will not let anyone, including myself, into meetings. It just gives this error:"This meeting has been ended by host", no one can join.

My personal link will not let anyone, including myself, into my meetings. It just gives this error:"This meeting has been ended by host", no one can join.

35401

4 years ago

kelsey-ryvkinNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RingCentral Meeting Invitations -- User Text Overwritten

We have a user with Outlook for Mac who is having an odd issue.When he creates a RingCentral meeting using the Outlook for Mac plugin, he initially sees the standard meeting invitation template. He then edits the text to include information about his specific meeting -- he adds a greeting, a meeting agenda, a signature, etc.As soon as he hits "send," the meeting invite reverts back to the template and overwrites all the text he just entered.He is the only user out of 40 people having this issue. I am not sure if it is a problem with the Mac plugin or something with his user account. Any ideas?

3831

4 years ago

jerry1234New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

cant find cam after update

i updated ring meetings and now ring isnt showing iglasses under cameras. it was working fine before how can i downgrade to previous update? im on a mac

9714

4 years ago

laura-suttonNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

How do I view a screen-share on one screen and the gallery view of videos on another?

As a meeting participant, I want to be able to see the screenshare, that the host is sharing, on my monitor and see the full gallery of 20 participants (not just the strip of videos that doesn't show everyone) on my laptop screen. How do I view the call like that?

1580

4 years ago

nabi-nganko-tchamdaNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Is it possible to recover a meeting invite after mistakenly deleted it by mistake on the meeting application?

Ringcentral meeting Invite deleted by mistake

1590

4 years ago

randeep-singh-khalsaNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Error code 100000502

Error code while launching ringcentral meeting 100000502

121810

4 years ago

kyle-van-de-kampParticipating Frequently

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

MacOS Security update 2020-002 freezes Meetings

We have had ~80 users who updated MacOS Security update 2020-002. Now whenever they attend a meeting with RC Meetings app, the app crashes and the computer shuts down.It might just be a correlation but the evidence seems consistent with the update breaking RC Meetings.We've blocked the update for the rest of our users, but MacOS does not let you roll back. Is there an update for RC Meetings in the pipeline to address this? Has anybody else seen this? Ticket #10500087

41012

4 years ago

rob-minialoffNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RingCentral Meetings Connection Problem

Ever since the last update (or maybe the one before it) I have been having intermittent connection problems creating or joining a meeting. It will finally time out with Error Code 104113. My current RC Meetings version is 5.1.44325.0822. Today it has been a real PITA! Sometimes it takes 20 tries before I can start or join a meeting. I have no issues with any other software connecting to the internet. Is anyone else experiencing this? Anyone know what the error code means?

10534

4 years ago

julie-sperrittKnown Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Will Ringcentral meetings and outlook plugin work in Citrix server 2016?

We have Saas, and are looking to upgrade our Citrix version. However, we need to check if Ringcentral meetings and the outlook plugin will continue to work once we upgrade.We currently run RingCentral with a couple of Client applications on our existing Citrix servers which run server 2008R2. We want to upgrade them to server 2016 (Citrix servers only). We have RingCentral Outlook plugin and RingCentral meetings. Do both of these run on server 2016 as the client? Is there anything we should know before commencing the upgrade?Thanks

4372

4 years ago

sandy-dowellNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Editing a Meeting Recording

Can a Recorded Meeting be edited? For example, the recording was not stopped during a break, can this 10 minute time block be removed from the recording?

9912

4 years ago

castaneda977New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

How do I fix the focus on a RingCentral meeting?

I am using the RingCentral meeting and my camera will lose myself as the focus subject and then turns really blurry. I then have to stop my camera and start it over. Is there something I can do to fix it?

1821

4 years ago

pam-bNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Attendee names

When some of our employees attend meetings, their names appear as their first inital followed by their last name - so BSmith - instead of Bob Smith. We use RC Glip App and RC Meetings App. Their profile in the RC Glip App shows First Name and Last Name so where does it pull the FLname from?

1740

4 years ago

dolfEmployee

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

how to change webinar file format from PAL to ntsc?

Webinar File Format

1951

4 years ago

jennifer-gustavsonNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

I can't see myself (only black screen) even though video is toggled on.

I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me.

334115

4 years ago

dallas-gilmoreNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Join Video Through Ring Central

When selecting join via video in Ring Central, nothing happens. This feature worked last week. Any fix or update?

1882

4 years ago

mike-santiagoNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

MAKING AND SHARING A VIDEO WITH A LARGE LIST

I want to do this: I want to record a video of myself and a presentation. Then save it and share it with a large amount of people. For example a link or a downloaded video or post it on LinkedIn. Can I do it and how do I do it?

7382

4 years ago

susan-hemingwayNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Chromebook app request: please fix the Chromebook RingCentral Meetings App!

Chromebook users can't start meetings. We have many users on Chromebooks. Whatever your beef is with Google Chrome, please resolve it ASAP.

3872

4 years ago

karen-piotrowskiNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Ring Central Audio phone number choices

When you start a ring central meeting, there are 5 different U.S.phone numbers to connect to for audio. Does everyone need to select the same phone number to be connected? or will the Meeting ID connect everyone?

1091

4 years ago

skot-butlerNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Can video be set to automatically turn off when host ends call?

I would like to be able to set my company account so that my video is automatically turned off when the call is ended by the host. I have noticed that people forget to shut down after the host ends and participant videos stay up.

911

4 years ago

erik-vlachNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

meeting status does not change

I have 2 users that when they initiate a RingCentral meeting from a link within their calendar their status does not change to busy. If they join a meeting they will show as busy or initiate/host and put in their participant id they will show as busy. All my other users can host and their status changes regardless. Any suggestions?

4571

4 years ago

chester-edwards-gomez1New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

How do we prevent attendees of Webinar sharing the Webinar link to other people?

I have set Manually Approve Webinar. I approved that one attendee. The attendee then receives an email with the link to join the webinar. Before he joins he forwards that link to 5 or 6 other people I am not aware of....are they able to also join the meetings? Is there a way to prevent the other people from joining the Webinar.

690

4 years ago

brian-schweinhagenNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

My profile picture does not show on ring central meetings when I have my camera turned off

Profile picture not showing up

2732

4 years ago

nick-perfettoNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RingCentral Meetings detects and issue with your audio

Some of our users get a message during a meeting saying "RingCentral Meetings detects and issue with your audio. If you enter your Mac computer password, we will attempt to restart the service to fix it."The thing is people are saying they aren't having any audio issues when this is occurring. Is anyone else having this issue?

880

4 years ago

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