Admin Portal & Account Management

Multiple Logins for One Extension

I have added 3 new users, phones, digital lines. I ordered the phones separately from the user creation. It made if difficult to complete and assign phones. One support tech had me change the newly created user to use a soft phone app. The next tech when i had to do the 2nd one a day later had me unassign the recently created number.. I did this backwards and I'm looking for the proper documentation to adding new line of service with a desk phone.

Hi, we have some unassigned phone numbers that ported over from our previous provider; we didn't know what to do with them at the time. The prefixes and line numbers do not coincide with our actual company number and so don't want to use them. Can we do anything with these numbers other than delete them? Can they be converted to match the desired prefix/line number sequences if the prefixes/line numbers are available externally? If so, what is the process?Thanks!

I've had an unusual charge appear on our last billing statement. I've attempted to open a chat but no agent ever appears. I've attempted to open a case but get an error message. I don't know how else to get a response from RingCentral. Can someone please call me?

Account type - CanadaDetailed description of problem:Is there a way to track the calling credit consumption ? I have around 800$ a month of calling credit packages and I'd like to know where this comes from and how can I lower my bills.The "usage info" section in my billing-ServicePlan page shows that I have 5,839 minutes of unlimited usage. On my bill I see the calling credit being automatically bought (which is fine).Number of Users affected. 126

how Many people purchased X number of pages to fax only to find your not billed for pages but for minutes. As I found if a document takes 10 minutes to fax for whatever reason you are chargers 10 pages even though you only really sent one page. Also I was charged for faxes that went to a fax that did not answer this week I was billed for for over 1300 pages. The kicker is 80% of what I was billed was sent to a number that did not answer and I only attempted send a total of 64 pages. Also, when I talked to customer support I was told they were valid charges because they were sent. My question, (that no one has been able to answer) is how were they sent to a fax that did not answer! In addition, the mobile application allows you to attach more than whats able to be sent. Tech support and I found this is why there were no answers because the ring central app. Was too full. So it was not the fax that did not answer it was ring central not transmitting because the file attached was too larg

Users are constantly complaining the Ring Central app goes nutso when calls come in. That is, caller and user both hear weird sounds, call quality instantly drops. Nothing can be put on hold or sent to VM.Basically if you're on a call and another comes in, the whole thing just stops working.Anyone aware of Ring Central caring to address any issues with the App? Custom ring tones, call-waiting improvements?Something?

I would like to know my business partner's status without knowing the specific phone number he is talking to. Is there a way to set this in presence so I see he is on the phone but without seeing the specific phone number? I know the Presence feature was designed for master/surf situations but is there a way to limit what information is transmitted?

Saadet, It seems you answered Jon's question pretty well. Can you do the same for me?I want to unblock a number for our entire system using the desktop web page. I am signed in to the web page as Admin and usually keep the call log open. I call easily block a number from the system using the call log, but how to I get a list of system blocked numbers to unblock one? Why is the button for that not on the same page as the one I used to block the number in the first place, i.e. the call log page? Note: This conversation was created from a reply on: How to Unblock from desktop - Help is not helpful.

is there a way to shorten the time it takes auto receptionist to dial the selected extension?

When I log in, I am told that "Your password is not compliant with our new security policy."  When I change it to a password that DOES meet the listed requirements, I am met with the subject error.

Can I get a copy of the current Ring Central hold music? MP3 Please. It's kind of a guitar jazz sample. Thanks

I am trying the RingCentral Desktop app but I can't find one feature I use all the time on my phone - DND (Do Not Disturb), which automatically sends all calls to VM. Is this feature available in the Desktop app (Windows 10)? If so, how do I turn it on and off?Thanks!