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I've deleted the app, but I still get calls through my cell phone. I only want them to come through my desktop app. How can I remove the connection between the Iphone and my ringcentral incoming calls?

Good morning, I am developing an application with ringcentral, it is already finished but in the tests we discovered that when we log in with certain users and send a SMS fails.We send the message with the API:/restapi/v1.0/account/accountId/extension/extensionId/smsAnd the error shown in console is as follows: Phone Number Doesn't belong to extensionThe way we send the message is like this:const sendSMS = await this.platform.post( "/restapi/v1.0/account/~/extension/~/sms", { "from": { "phoneNumber": that.senderPhone }, "to": [ { "phoneNumber": that.Mobile } ], "text": that.smsText});Where that.senderPhone is the phone of the user that is logged and to is the remitent

It seems that this function is not available through the app yet (I can access through the admon portal & selecting a forwarding email)Am I missing something?

We have Poly Vxx350 phones and they are all syncing with RingCentral. Problem is the time is 2 hours ahead. It is set to the correct time zone (Pacific) in Phone System-Auto Receptionist-General Settings-Regional Settings. Is there somewhere else that I should be checking? Also, the time stamps in Reports-Call logs are also 2 hours ahead.

We have recently run into an issue with our users receiving the error in the title. Happens on launch of RC Phone 22.4, on Windows 10 21H2. Usually occurs after after they have run updates that were mandated by our Security team, however the Security team claims nothing they pushed should be causing this. The app will launch with no issues if it is run as Administrator, however this isn't an option for a workaround in our environment. Full text of the error is as follows:"Database file is inaccessibleCannot get access to storage. Database file is inaccessible because it is encrypted or not a database. <ProgramName> will be closed. Please use correct encryption key or remove the database to resolve the issue."Has anyone run into this before? If so, can you point me in the direction of the location of the database file the app is referring to so we can try granting the user full control of the directory and see if that works as a workaround?

I am wondering if I can connect the Ring Central Archiver to an Azure storage account using SFTP.

Hi,My problem is related to RingCentral's official JavaScript WebRTC SDK (https://github.com/ringcentral/ringcentral-web-phone).The issue is that I can't make calls to external phone numbers (I believe), for example when I place a call to +18002758777 (USPS), I can't hear anything on the audio channel and in the logs I can see "407 Proxy Authentication Required" websocket message from the SIP Transport. This happens for all the public phone numbers I find on the Internet. However, I can successfully call my other user.Also, this doesn't happen when I call the phone number using the RingCentral app.I couldn't find any information about this in the docs or in the Community.Is this a matter of a configuration in the Admin Portal? I couldn't find any settings there that could be related to this issue.

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

Is there a way we can have 'short' extensions set up for transferring within a site?We have a large number of clinics each who usually only transfer between themselves: Each site has a 3 digit cost center, so for the most part our extensions are always costcenter and then the 'true' extension number.We sometimes have requests to try and shorten them, but it isn't really an option: Particularly for users who want to have reserved ones like extension 1 or 0.I did however come up with an idea which might be possible to implement: Site extensions.The idea is that each user (Or queue, etc) can have an optional site extension: This only has to be unique per site, and should ideally be turned on per site. It doesn't have to be related to the main extension.When the user wants to transfer, they hit the transfer button, and dial * or # before the extension itself: The * or # tells Ring Central that it should try to use a short extension within the site of the calling pho

Hi we are using RingCentral widgets to build the customized SMS chat application. I see that application using pubnub for notifications. When I read about pubnub, looks like its paid version when we have many users. Is this something we have to do or handled by Ringcentral already? Please confirm.

I used to be able to add Limited Extension into the Call Handling area on users as I would create a user called Ring All that would allow all phones to ring in a location. As of 12/20/22 I have noticed that I can no longer add Limited Extensions in to the Call Handling so they will ring with the rest of the phones in the location. Is this a new bug or a restriction that has been placed on limited extensions?

I can't send texts. I write the number, i write the message but the icon send is not enabled

I have the call queue setup to ring all phones simultaneously. I'd like the calls to go to voicemail if no one picks up after 10 rings. Is that possible?

sms auto reply

Hi there,I'm using RingCentral SDK 2.4 to test the API to send High Volume SMS (HV SMS). My application has been approved and active on PROD environment.I'm using the sample code as bellow: CreateSMSMessageBatchRequest parameters = new CreateSMSMessageBatchRequest(); parameters.from = "+14082223XXX"; parameters.text = "Hello Team, This is MOSO called High Volume APIs"; String[] numbers = new String[] {"+14243325470", "+14243325455"}; parameters.messages = new MessageCreateRequest[numbers.length]; for (int i=0; i<numbers.length; i++) { MessageCreateRequest m = new MessageCreateRequest(); m.to = new String[] {numbers[i]}; parameters.messages[i] = m; } for (int i = 0; i < 2 ; i++ ) { MessageBatchInfo post = restClient.restapi().account().a2pSms().batches().post(parameters); System.out.println(post.from + " - " + post.id + " - " + post.creationTime +

date and time out of sync vvx411

I just went to add in the Google integration in the RC app, and the permission request sheet is a bit alarming. Why does it need delete access to my contacts and calendars? Thanks

Hi, I am a super admin user and I can't send text messages using our company number. I can receive text messages but I can't reply to the conversation. Text messages using my direct number works fine but having troubles with company number. Thanks!

Our users receive email with Two Factor code if they choose this notification method, they receive a phone call with code if they choose this method, but if they choose SMS delivery they receive nothing, anyone have this trouble?

I would like to set up our main phone numbers to ring to more than 1 user extension at the same time and if no one answers, it would ring to an automated attendant / IVR menu,

We are trying to send a fax to a phone number with a fax machine that rings 5 times (about 30 seconds) before accepting the call as a fax. The RingCentral call log shows all these fax call results as 'Busy' with a call Length around 31 seconds. Why does RingCentral result these calls as busy? Is there a setting that sets the call as busy if it rings more than 30 seconds? A regular stand-alone fax machine sends to this fax machine just fine, just having problem with RingCentral.

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

GEThttps://platform.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId/content{ "message": "Not Acceptable", "errors": [] } Dear RingCentral Support Team,I am writing to report an issue that we have been experiencing with our service beginning on December 16th, 2022. We have noticed a significant increase in the number of 406 "Not Acceptable" errors, with a total of 1217 errors recorded so far.We have been encountering this error both on the API test platform and in production, and we have no further information about the specifics of these errors. I am hoping that you can provide some guidance on what might be causing these errors and what we can do to resolve the issue.From my understanding, this error typically indicates that the server is unable to produce a response matching the list of acceptable values defined in the request's headers. However, without more information about the specifics of the errors we are enc

Hi Team,As discussed, with one of your ref and supervisor name Richerd, escalating the same issue from last two months.Still the missed calls issue persist however, it is just not an technical issue, its impacting my business. Still as you requested we have shared you the sample Nos.for the same missed calls issues.Please note the behaviour expected from the Ring Central account if our customer calls the ring central TFN it is should get route to the particular campaign and with in 3 to 6 rings my advisors should get notification & he should be able to answer the calls. However which is not happening the moment customer is calling to on out TFN without any notifications to the assigned extensions under Brosecure campaign calls are getting dropped which is reflecting in the systems as missed calls. Kindly look into this on priority bases.Expect your reply on immediate bases.Regards,David Wilson

We keep getting a message from RingCentral saying "this number has been disabled. please contact your admin or ringcentral support" and I never disabled a number. I have no idea how this even got disabled.Any clues on how/why RC disabled outbound calls to a number?