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Hi there,I'm using RingCentral SDK 2.4 to test the API to send High Volume SMS (HV SMS). My application has been approved and active on PROD environment.I'm using the sample code as bellow: CreateSMSMessageBatchRequest parameters = new CreateSMSMessageBatchRequest(); parameters.from = "+14082223XXX"; parameters.text = "Hello Team, This is MOSO called High Volume APIs"; String[] numbers = new String[] {"+14243325470", "+14243325455"}; parameters.messages = new MessageCreateRequest[numbers.length]; for (int i=0; i<numbers.length; i++) { MessageCreateRequest m = new MessageCreateRequest(); m.to = new String[] {numbers[i]}; parameters.messages[i] = m; } for (int i = 0; i < 2 ; i++ ) { MessageBatchInfo post = restClient.restapi().account().a2pSms().batches().post(parameters); System.out.prin

date and time out of sync vvx411

I just went to add in the Google integration in the RC app, and the permission request sheet is a bit alarming. Why does it need delete access to my contacts and calendars? Thanks

Hi, I am a super admin user and I can't send text messages using our company number. I can receive text messages but I can't reply to the conversation. Text messages using my direct number works fine but having troubles with company number. Thanks!

Our users receive email with Two Factor code if they choose this notification method, they receive a phone call with code if they choose this method, but if they choose SMS delivery they receive nothing, anyone have this trouble?

I would like to set up our main phone numbers to ring to more than 1 user extension at the same time and if no one answers, it would ring to an automated attendant / IVR menu,

We are trying to send a fax to a phone number with a fax machine that rings 5 times (about 30 seconds) before accepting the call as a fax. The RingCentral call log shows all these fax call results as 'Busy' with a call Length around 31 seconds. Why does RingCentral result these calls as busy? Is there a setting that sets the call as busy if it rings more than 30 seconds? A regular stand-alone fax machine sends to this fax machine just fine, just having problem with RingCentral.

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

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Hi Team,

We keep getting a message from RingCentral saying "this number has been disabled. please contact your admin or ringcentral support" and I never disabled a number. I have no idea how this even got disabled.Any clues on how/why RC disabled outbound calls to a number?

Hello all, New to RingCentral Engage Voice (not Digital). Question - some of our agents are commenting that the system is hanging up on them while in the process of leaving their customers a voicemail on a manual outbound call. I know there are various timers associated with manual outbound calls, but cannot seem to find any information about what may be controlling the amount of time the agents have to leave voicemail messages.Any light that can be shed on this is much appreciated.Happy Holidays!Thank you!Selena

I'm having an issue with the red dot that indicates an unread message on the desktop app icon in the Windows task bar.The dot doesn't go away when I read all the unread messages, even if I click away after reading the last message. I have to close and re-open the RingCentral window every time I read a message in order for the red dot to clear. This does work every time - if I have no unread messages and the red dot is still there, it always clears when I close/reopen. It never clears on its own. My app is up to date... Anyone else having this issue? Thanks!

Hi,We have outbound calls being logged in Salesforce Chatter for some users and not for others. Any idea why this might be happening? Thanks

Anyone know how to extend the time to dial an outbound number? If not dialing a number fast, phone cuts us off. I have searched but no answers for my Cisco IP Phone SPA525G

We have a multi-site setup on our RingCentral account. I see that Shared Lines says the max number is 8. Is that 8 per site, or 8 per account? Thanks in advance

Hi guys, i need your help. I work as a receptionist and i have a problem with my rc app on my windows desktop. i kept on having missed calls that didn't even rang on my side. there was also no notification of a missed call. The only way that i knew that someone had tried to call me was when i click the call log and thats when i'll find out that i had missed calls. but i was online at that time. and these problem affects my evaluation at work. pls help thank you.

I am not referring to SMS messages but rather pre-schedule internal Ring Central messages to be posted in our company-wide chat. For example, we give shout-outs to our team members for work anniversaries etc. Or perhaps is there an Add On avail that links to RC? Thanks

I have an employee that is not checking their messages. Shows 140/204. I want to see what messages they have checked and haven't and review them. How do I do that? When I click the hyperlink, it asks for the extension password. I would think my admin password would work, but it does not.

Hi everyone, I'd appreciate some help. I have 3 shared lines in 1 group, with 3 desktop computers. When I try to add another desktop phone to access that shared line group with 3 lines, it won't allow me to add the phone because I don't have an available license. I don't want another new number, I just want to access the 3 shared lines in the shared group. Thank you

We want to build custom UI where we need to display list of messages (ConversationsPage) on the left side and right side display the conversation when user clicks on a message . By default currently when we click on a message in conversations panel, it displays the conversation as another page with back button.But we need to display both in the same page with two panels so that user doesn't need to do additional click for back button. For this we have added two divs in seaprate page and one div contains conversationspage and another div contains Conversationpage. But we need to pass "conversationid" parameter to the conversationPage. How can we get that value from the global state as I see we already have a reducer for the same. Thanks for the help.

Hi,We are wanting to write an integration that is capable of reading the current set status of a user. Looking at the API guide there is a service that will receive the profile of a user but it doesn't include the status of the current user.https://developers.ringcentral.com/api-reference/Glip-Profile/readGlipPersonWe are wanting to see which users have the working remotely status.Cheers

We are a small company with very low turnover; so, I haven't had to do this since we got on the RC platform. I need to use an existing phone/number from a terminated employee for a new hire. I need instructions - Google search and RC University aren't giving me answers I can use.

I have trouble launching my RingCentral App this morning. It sets my status as offline and I got the following message: "You are running very low on disk space. "Is this an issue unique to me or is anyone else seeing this? Any advise on how to address the issue? Thanks!