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Uploading Personal Contacts via CSV is producing wildly inconsistent results (read that as "frustrating failures...") Might there be some undocumented field specifications? I cannot get more than 10-20 records uploaded at a time, and sometimes even those few records will fail to upload. No error messages. We've utilized all the known guidance on this task -- downloading and re-using the specific file format/headers; ensuring CSV is UTF-8; ensuring no forbidden characters in names; using different file names in consecutive uploads; etc. Just trying to get 350 Personal Contacts uploaded. Any known good solutions out there, please?

When will this be fixed: This is hurting my business.... Verizon, AT&T and Xifinty so far have not been sending text which is detrimental to my ability to perform. PLEASE FIX ASAP as this is not acceptable.

We use the Message function within RingCentral app, to message internally. If we don't register would this function be taken away or charged for?

So after an email conversation with The Campaign Registry's account manager Brandon Ramirez, he states that if SMS is not being delivered from a phone number that belongs to RingCentral to whatever carrier, then that is a problem at RingCentral, and that RC has to solve it. Brandon infers that TCR is not a gate keeper for an SMS message to be sent from RC to a carrier, in that the carrier IS NOT checking with the TCR for a GO/NOGO list until after the deadline. My site currently cannot use SMS on just one (and only) new line we ported in from Verizon in January. I am talking SMS between two RingCentral telephone numbers, in the same account, does not work to this one number, in or out. All of our other SMS from our account is working for now, though our campaign is still in a pending state from my RC admin interface. Has anyone else had any conversation with The Campaign Registry, and if so, are you receiving the same messaging? Thanks.

We are getting errors trying to text to Verizon users, saying "messsage undelivered" even though we have completed the TCR registration. Anyone else having similar problems?

Just needing clarification. The limit of 49 lines applies to all the numbers we use for our RC account. For example, we have 2 phone numbers registered with RC but really only use one of those numbers for our business. We are required to list both of those numbers. We are not required to list any of our client's phone numbers, correct?

We submitted a PDF TCR form back in January and it sat inactive for some time. Once we finally heard back, we were told something was entered incorrectly, and had to resubmit. It then sat inactive for another month, and we're now being told that we have to submit via the Admin portal and will STILL be required to wait the additional 20 business days. There's really no way to escalate/speed up these TCR requests??? It's one thing if users are failing to submit the required items by the deadline, but we are not nearly the only people who've suffered from this extremely poor rollout. I've called the support number given to me to reach the "TCR Team", and have been unable to get through for an hour now.

The TCR document states that we must honor all opt out requests so we're wondering what's the best way to handle this. Does RingCentral automatically opt a user out if they reply something like "stop" or is that something we have to handle in our application? If we have to handle it in our application, would that be just a matter of having a script that runs periodically that checks for new texts that contain keywords like "stop" in them? Our application only sends informational texts when an order has been updated and the user has to explicitly opt in to text message updates when they create an order. Also, do we have to include information in the text about how to opt out like "reply STOP or UNSUBSCRIBE to stop receiving messages"?

I keep getting reminders to register for SMS usage, but my account is not owned by a business - its my residential service.What am I supposed to do to keep using SMS (< 10 a year)?

Hello!Has it been shared how we can download the recording of the TCR webinar recording from today (3/8)?Thank you!

My business uses conversational SMS — always initiated by the consumer, and never used for advertising nor any automated API. TCR documentation states implied consent is sufficient in this case, but it seems that my campaign would be rejected if I were to just rely on that?Is it sufficient to add a clause to our terms and conditions on the business’ website stating that consent to receive conversational SMS to communicate with the business is implied, and then for opting out to have both (1) a paper form available in-office for customers to fill out AND (2) customers can text “opt out” to the business’ number and we will mark their files as do-not-text?

Hi there.Windows 10RC Desktop version

Do I need to only submit campaigns that go through ring central or do I also need to include text campaigns that come from our Square marketing platform, and our scheduling site sends out automatic apt reminders but not from ring central. Do I just show the usage of ring central?

Hi RingCentral MVP account admins,The admin product team is introducing the ability to find settings and pages and search for help articles in the Admin Portal. With this beta feature, you'll be able to search the following items:PagesAccount settingsExtension-level settings for users, call queues, and sitesHelp articles from the RingCentral support site

So Let me get this straight..I join RingCentral, pay monthly fees for however long it takes to get a TCR approved? I'm on Grasshopper now. not the greatest service, but I can sign in, get a new number and start texting all the customers and truck drivers I do business with. Why is Ring Central so Complicated?

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

Do not have an EIN number as I am a solo business that operates as an independent contractor. Anyone else operate like this and able to register. Called the number for TCR support and was no help.

We are only using SMS employee to employee, we rarely use it outside of texting each other and we do not have a SMS sign up on our website. I am not sure what we are supposed to submit for approval when they do not exist within our business. We have about 5 numbers that are consistently texted on a regular basis.

Hi, I'm looking to try to develop a standard practice or policy of what to do when an employee goes on any type of leave (medical, paternity, ect). Typically our business will higher a temp employee to fill in the gap while the employee takes leave. We would like this experience to be as seamless as possible for our customers without having to change phone numbers and call trees. We would also like to make it easy for the employees and make sure temps can get old voicemails, and when the employee returns to transition everything back to them.Is there an easy way to handle these transitions? Do we need spare licenses for these purposes? Would it be best to create the temp employee their own account and forward all calls to the temp employee? Then what about voicemail sharing. Or is it easier just to change the email address on the backend to the temp employee's email and let them log in like that.Just wanted to see what other businesses

Our SMS Log under Reports is now empty. I was trying to track down a text that was received in the admin account to find out who the text was being sent to and noticed that nothing has been logged since just after midnight on the 14th.Has anyone else experienced this and how did you get them back?

Hello,I don't want Ring Central to start up automatically on my Windows 11 PC, so I removed it from the startup app settings. Yet every time I use Ring Central, it seems to put itself back in the startup settings.Normally, I'd chalk this up to a Windows problem, but Ring Central is the only app I have this problem with. How to I keep it out of my startup apps?Thanks

I have had this account and phone number for 7 years now and use this as my personal and primary line to call and text my clients. I have been using it for years.. I don't use it as a big campaign, or send out hundreds or thousands of messages at once. My clients have already agreed to talking to me with my outbound agents. Transitioning to using an opt-in will kill my responses from my clients with them thinking its a bot talking to them and not me. I will leave RingCentral if I have to use Opt-in and opt-out for this personal business line that I have been using for 7 years. Is there a way around this or am I misunderstanding this whole process?

I have a snomD735-SIP phone. Do you have a template or configuration guide? I am looking to use this hard phone with this service. I have full admin rights to the phone.

We are currently not able to read our faxes AT ALL. NONE. They are all illegible when they hit the fax server. We are a doctors office and 24 hours of no faxes is a critical failure in our world. We are not getting much help or information from support. Has anyone had issues such as this before? We have not really had a critical system down error before this one. This is urgent to us and we are not receiving the support we would expect for such a critical part of our business.

Hello, We just had our Brand approved yesterday, still waiting on the Campaign (submitted yesterday as well). At what point do we assign the associated phone number(s) to the Campaign, only once it has been approved/registered? Do we list our RingCentral main number or any that we use? (Initially I thought we were told main number, and that RC would link the numbers as needed, future numbers, etc.). We are a new customer so we have not "migrated" our numbers yet form our old provider (afraid to lose texting capabilities while this TCR confusion was going on). So, assuming our Campaign is approved, what is the next step, do we need to get Implementation involved first? Is there a video or tutorial for this last step? Thank you very much!