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We would like to have our desktop phones ring before our cell/computer. It appears that the functionality is built in for us to move the options around, however, it won't allow us to do so. Any idea when this may become an active feature?

Hello -I have one computer (yes, computer, not user) where outbound calls are stuck on connecting. They don't appear to ever go through, as they are not received by the recipient nor show up in any call logs. I have tried a clean install, deleting temp files located at c/user/local/temp and, when uninstalled, made sure to clear the ringcentral folders from users/local as well.I have had three employees login to ringcentral on the computer to try, all get the same. All are able to make calls on essentially any other computer without issue.I have tried this solution, but that folder does not exist so there is nothing to delete.https://support.ringcentral.com/article/Unable-to-Dial-Out-Using-RingCentral-Phone-Desktop-App.htmlAny other ideas?

Hi @Phong Vu,We are unable to Graduate our app as it says we haven't exercised all the requested permissions. I've re-run my web hooks multiple times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab you can see the requests. Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests.My Client ID is fk1w1cjvQQqptDvg52_sgQThank you,Chays

I've deployed my app dozens of times over the past several months however this week I'm seeing a problem with the app graduation process. I've re-run my web hooks about 30 times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab... what is this n11s? Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests....Thank you,Zak

I received information from a number of our users today that some of their incoming faxes are being marked as Robocalls. When they receive these in email, they are unable to open the PDF attachments.I have tried adding Company Contacts in the RingCentral app but none of them appear in the Company Contacts section. They all end up in the Admin's personal contacts. Since these are external sources with fax numbers only for contact and are typically a medical company or doctor's office, does each user have to add the "robocall" fax information to their own contacts?Thank you,Lucy

I invited a user to join RingCentral with an incorrect email address. The invite is pending but the user will never answer. I need to revoke the invite and delete the contact. How do I do it?

Recently installed several new OBi302 ATA to connect a few fax machines. When faxing to a RingCentral Digital Line the fax rings the person's Deskphone/Desktop App/Mobile App for several rings before the fax goes through. We have a handful of the same devices that are configured the same way in RingCentral that bypasses the ringing the users apps and goes directly to fax. Is there a setting on the OBi302 ATA that controls this?

Hello,Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App anymore or my laptop when connecting to my phone's hotspot working remotely because outdated IPV4 is no longer supported and other internet providers will be doing the same soon.

Some of my team who have desk phones would like to have their desk phone ring first before their computer / Cell. Why would this not be an option? Many companies still use desk phones.Thanks

I’m having a similar issue as discussed in the following thread:https://community.ringcentral.com/questions/8943/call-control-permission-required-for-webhook-subsc.htmlCould you please help graduate my app based on the following:We are having issues with the Call Control and Webhook Subscriptions permissions. If we remove them our app fails in production. To create the webhooks callbacks for letting us know when a call is completed so that we can pull the recording the permission is needed. Without it we get the following errors: - 403 status code and error message of "[SubscriptionWebhook] application permission is required for [WebHook] transport" - "message": "Required application permission [CallControl] is missing" This is linked to case 14820907 which I have not heard back on. ASK: Please could you either promote this App with ClientID fk1w1cjvQQqptDvg52_sgQ or update the permission by including Call Control and Webhook Subscriptions permission

Hi,We work remotely and use Teams all day on video to conference with each other. We are just signing up for RingCentral and aren't sure if we can also use the desktop app as phones, while we are using teams, or not? It seems to us, we will have to get actual phones and use them, since our microphones and speakers will already be in use. As we often collaborate with each other about the phone calls we are on. Is this correct?

You send us an email saying that HUD is now available in the mobile - I excitedly wasted 20 minutes trying to find it/update/enable it in my app, only to find on another page it is in closed BETA - come on Ring central - get your communications together and stop wasting our time!

When transferring a call, the receiving party has no idea when the transfer is completed because there's no sound at all. No click, no beep, nothing. Is there any way to add this feature so that the receiving party knows when to start talking to their caller?

We have RingCentral integrated with Zoho CRM and when phone calls come in, the RingCentral extension displays an incoming call pop window. In the window is information about the caller (if it matches a record in the CRM database) and offers options for typing in notes into a 'description' text field.My question is: could another function be added to this dialog window? Say, an attach file function?Thanks in advance for any help.

When I did the admin course at some point there where videos I viewed for manual provisionning, a RingCentral associate was showing each phone interface from web gui to how to provision, I'm triying to find them but seems the're not available anymore, anyway to find them.

With the drive towards retiring the RC Phone and PC Meetings apps on Mobile and Desktop in the coming months/year, please can you review the feature gaps.Upon testing the new RC combined app on a Desktop (Version: 19.04.8) I was unable to find a configuration for:Launch an external app or a URL on incoming call.No action when clicking a hyperlink in this format - rcmobile://call?number=+1XXXXXXXXXXBoth of these features are currently available in RC Phone Desktop. Will they be included in the RC Desktop app prior to your planned sunset of the RC Phone Desktop app?

when making change to IVR (any one of our IVR's) Key Press, the change is not saving, change reverts back to original setting

Hello, I have about three laptops that I am trying to install O@H on and when I open up the app I am greeted with the screen below. I have done a complete uninstall of the application and installed the newest version from the RingCentral website and still get the same issue.

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

Is there a way to toggle the call queue availability of a user without having to log into the Ring Central app as an admin?Use case right now: RC is just a call handler and router for us. All inbound calls to line 1 hit a queue that rings each rep simultaneously. Goal: I would like for the sales manager to be able to turn off reps easily without having to log into the admin account to do so.

So yesterday it was working fine. Today I update the app and my callers can't hear me. Its not the phone as I can use it as expected for all other calls. Please help, Community (I would ask RingCentral but we all know how that works out for us)

When I was setting up my transfer of number it said something about a temporary setup until the final number is finished. The guy on the phone doesn't seem to know anything about this. Is there a temporary number so the transfer works quicker or did I miss read something?! ThanksIve just spent 45 minutes on the phone to some bloke that clearly has no idea what he's doing, utter waste of time, not a great start to this service!!!!!

Why is there not a guide for how to complete the User Bulk Upload spreadsheet? The notes on the spreadsheet make no sense and are full of 'what not to do'.It is not clear which tabs need attention and under what circumstances.Why does it have existing data on it, if this is for uploading new users?

Can you send the same text message to multiple outside phone numbers (20 to 30) but keep the numbers confidential - kind of like a blind copy email? I have to send the same text message to multiple clients, but their phone numbers have to remain confidential.