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Hi,I am using the Google Chrome Ext, and would like the Call Queue name to appear when calls come through as I have access to various call queues. However, on the Google Chrome App the call queue name does not appear, but it does on the desktop app. Is there a workaround for this?

What is the date when users will be auto switched to the new RC Video? I keep getting conflicting messages.

I am trying to clone tylerlong/permalink: URL proxy for RC platform media file (github.com) Which API permission maps to "View message store data, including SMS, fax, voicemail, etc."?My implementation client only has "Read Call Recording" and perhaps that is why it doesn't quite work.

I am using ring central API to make a call. I want to change from phone number while calling using API. I am passing fromPhoneNumber in array, But it still showing default CallerID CNAM to recipient.Code:$rcsdk = new RingCentralSDKSDK($credentials['clientId'], $credentials['clientSecret'], $credentials['server']);$platform = $rcsdk->platform();$platform->login($credentials['username'], $credentials['extension'], $credentials['password']);$resp = $platform->post("/account/~/extension/~/ring-out",array('from' => array('phoneNumber' => '+1xxxxxxxxxx'),'to' => array('phoneNumber' => $RECIPIENT),'playPrompt' => false));Is there a way so I can alter this code and display a different number for a caller?Thanks in advance

Dark theme disappeared with latest version (22.1.10.305 Web, 21.4.30.2576 Windows, dated 01-19-2022). Why and will it be back?

We have enabled the High volume SMS feature for sandbox and production numbers .as the result standard SMS feature was not working anymore for messages, so we need to switch back to low volume SMS feature, we rise a ticket about this issue on this portal"https://developers.ringcentral.com/support/create-case", and now the case was closed, standard SM

Still waiting for a response and fix to the SMS/texting issue. Can someone please provide an update?

Some users is not seeing their regular display names during meetings but as Guest.

Hello,The phone in question is the YeaLink T46S. Before I learned about the BLF fields, I populated contacts to 7 of the 10 buttons as a "Custom Key". Then when I learned about the Busy Lamp Fields under "presence", I set all 10 on my dekstop application, then my phone restarted and only the last three fields populated (the ones I had not previously set as a custom key).I cannot figure out how or why, but the original 7 will not populate.

Getting Invalid resource owner credentials error regularly after some time when using acesss tokens to authorize ringcentral user. We are getting the access tokens by authorizing using grant_type=password. And are reusing the same access tokens for the next 1 hr to make API calls and then re generate tokens.Using ringcentral java SDK version 1.4.0We are facing this with ringcentral production credentials@Phong Vu could you please help in finding the root cause?

Im using the webhook to get the SMS message when they arrive with event filter /restapi/v1.0/account/{accountId}/extension/{extensionId}/message-store/instant?type=SMSmy problem is reading the binary stream. Im hoping .. fingers crossed that someone can help with classic ASP code.. I know its not modern, but its what Im using. so I found this page online https://stackoverflow.com/questions/56304711/how-to-receive-a-webhook-in-asp-classicbut I get error 3001 on the line Stream.Write bytesDim lngBytesCount, post lngBytesCount = Request.TotalBytes post = BytesToStr(Request.BinaryRead(lngBytesCount)) Response.ContentType = "text/plain" Function BytesToStr(bytes) Dim Stream Set Stream = Server.CreateObject("Adodb.Stream") Stream.Type = 1 'adTypeBinary Stream.Open Stream.Write bytes Stream.Po

Does SandBox Account Supports testing for High Volume SMS ? Also can we assign High Volume SMS Permissions on SandBox Account. As per link below https://developers.ringcentral.com/guide/messaging/sms/high-volume Developer sandbox for High Volume SMS is not available. How to test High Volume SMS functionality in SandBox before making it production ready ?

I have 3 users (Members) who show up as Guests when they message each other. I haven't been able to get any info out of Support except that it has been escalated and that someone will get back to me. Does anyone have any insight here?Marvin

What training do you recommend for Contact Center? This is a common question we have received and led to the creation of a recommended training plan. You can find the training plans for Salesforce Agent and MAX Agent on the Training Dashboard under Additional Resources.Let us know how you are using our resources and what we can do to improve our training program.

Is there a way to archive, or otherwise save voicemails, so they do not appear in the current list of voicemails?

Can I assign the main number to an already existing extension that has a different number on it?

We acquired a new company that previously had Hosted Graphite alerts being sent into their MS Teams and Slack conversations via webhooks. I'm trying to replicate this into RingCentral teams chats. I am using postman to test sending their Hosted Graphite JSON alert payloads to the incoming webhook app of my personal Rc App conversation and I get an error message below:{ "status": "error", "message"

How to stop my contacts list from ringing my phone when they make or receive a call.

I successfully created and am using the High Volume App on number xxx-xxx-1306APP ID 0BeUP9IIQCSuO-LdU9dXQwI then created another app to use regular SMS, I was trying to attach that number xxx-xxx-7873 or better yet our main 800#APP ID 9TlxXxTiSf6n7qed0fX3uQWhen I try to login to the regular SMS production app with 7873, it does not work, but I can login to the online portal, so it is not a password problem. I cannot login with the 800# either, when I use the password reset for the 800#, it says it will send email to my email, but I never get an email. Also I dont see our 800# listed as a number in the users, and 7873 is the super user that I use to administer the account. I assume you cannot login as the 800#Does something have to be done to allow me to use 7873 in the regular SMS app?

I purchased a common phone for my front desk that I would like to set to ring when our business line is called. Ideally my ringcentral phone app rings on my cell phone WHILE the front desk phone also rings. I cannot seem to set this CISCO 6681 to a particular extension or unassign it from the common phone. Please help!

The feature set for a limited phone indicates "Intercom paging is not supported" - but can it be used for dialing to an external overhead paging system?

Im getting error 415 Unsupported Media Type when sending SMS with sandbox appAPP ID VRbX8zVSRVeOvf0SoKM_1QI know my credentials are correct because I can 'GET' the messages I sent using the "try it out"this is the body of the Json request{ "to": [{"phoneNumber": "+15555552586"}], "from": {"phoneNumber": "+15555552434"}, "text": "The ARG is blank" }I am using the correct number and extension.here is the header of the last request{ Server: nginx Date: Mon, 17 Jan 2022 02:21:20 GMT Connection: keep-alive RCRequestId: 2865d8f2-773c-11ec-84a0-005056bb9f38 RoutingKey: SJC12P01PAS02 X-Rate-Limit-Group: medium X-Rate-Limit-Limit: 40 X-Rate-Limit-Remaining: 39 X-Rate-Limit-Window: 60 Content-Type: application/json; charset=utf-8 Content-Length: 60 Content-Language: en-US }thanks for any and al

We have not had issues sending text messages but our entire team has lost the ability to send outgoing messages as of about 30 min ago. One of the messages from Ring Central states:A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.Nothing has changed on our account, do you know what needs to be done or are there other companies having this issue too?

I have been using the RC app for a few months and today I no longer have the ability to send SMS to multiple recipients. I have followed the rules regarding allowed number per minute. Has anyone else lost their ability to send texts? I have the MVP plan, which I do not see as an option anymore. ? Very confusing website.

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.Thank you