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When RC Meetings and RC Phone were separate applications, I would keep RC Phone closed so that my desktop wouldn't ring, just my phone would on incoming calls. Now that they are combined, I can't keep my desktop from ringing, even when I am in the middle of an RC Meeting. It's extremely annoying and embarrassing to try and figure out how to shut off the call, mute myself, send the call to voicemail, etc. Maybe this is something in settings I can't seem to find?

I'm pretty new to APIs and am having a hard time applying the sms API.Is there a way to simply save variables like RINGCENTRAL_CLIENT_ID in the actual script?Python

We have a need to set the hardphone to ring first, then roll (sequentially) to either the mobile app or the cellphone.  When will this feature be available?

I know in the queue, the caller can send themselves to a message only box (press 5 to leave a message), but can they send themselves to the voice mail for the queue?... so there are not more than one voice box to check?I need an easy way for ALL people in the queue to be able to check and manage the messages that result in the phone queue not being answered... and if a caller doesn't want to wait for an agent to get to the same voice mail

Hello,I am using a SCADA software called ignition that has Jython embedded into it that I can use to do all kinds of scripting like api calls. I'm trying to figure out how to get call logs from ringCentral within ignition using some built in functions from ignition/python ( I tried to simply import the ringCentral python library into the backend of ignition, but one or more of the dependencies of the library is done in C and that doesnt work with Jython). To begin with i've been trying to log in using a post call but am getting an error. Here are some screenshots. I've been trying to get this to work for the better part of a week so any help is appreciated in advance!FYI here's some info on the built in functions im using for the calls https://docs.inductiveautomation.com/display/DOC80/system.net.httpClient

Feature request : turning off Always ring for at least 30 seconds before forwarding is completed even if customer is using the RC app mobile

We have a small call center for incoming calls from doctors and nurses that can contain time sensitive requests. Some users are now working from home and share extensions. The setting 'always ring for at least 30 seconds' ends up causing delays in ringing for the people in the office using the actual phones, but we're unable to turn it off permanently because any time someone logs into the app, the setting turns itself back on automatically. Is there an API that can be used to turn off this setting? If we can get this figured out we can at least have this run on a schedule to turn the setting off for all users, or even set up a task that runs the api call when a user logs into an associated computer.

In the curl request, what is the account_name & platform_hostname & how to authenticate each request. For each api request we might need the token, so where do we get that and does the token have a session time out too?

Just notice the "Automatic Call Recording" is no longer activated. We went to Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording, but only see the "on-demanding recording" option. Has ringcentral taken off the "automatic call recording" recently?

We need to track warm transfers and show the linage from the start to the end of a call.it seems (If I am reading these posts correctly) like there is no way currently to do this.https://community.ringcentral.com/questions/7932/call-transferwarm-transfer-linking-calls.htmlhttps://community.ringcentral.com/questions/467/sessionid-property-ties-together-multiple-legs-of.html1. Is this correct? Are they ANY methods to link together warm transfers?3. Is there a place to request this improvement?

Hi, i'm under the impression that the old RingCentral Meetings app is being retired soon. Currently I have the old outlook plugin, which allows me to highlight a calendar entry, then hit the schedule meeting button in outlook, and a email opens up with all the relevant info populated, add my recipient and send. Super easy & convenient. What is the new method of scheduling using the new all-in-one application? I'm running both, macos 11.4 & windows 10.thanks in advance for advice provided!

We are an international company with clients around the world. We have direct line and extension setup with Standard Internatinal user role. However, my super admin cannot make international calls. Is this right? It seems to me that Super Admin role should be able to do anything within RC that the account is setup to do.

Why is the UK always left behind when it comes to features implemented years ago for the US and other countries? We've been asking for the ability to send SMS from our UK  Ring Central account for years and nothing happens. Same with local area code dialling. I see Mexico, Australia, China & the US all have this ability, but yet again, NOT the UK.

We are trying to determine if fax to email aligns with our security posture. As seen on RC documentation and inspected in Message Trace we have confirmed outbound faxes are encrypted. This part we are content with. The issue is inbound fax to email from customers/vendors that are using a physical fax machine. Once that fax is sent to RC's address we don't know what happens. Is the document faxes being encrypted before transport to our mail servers? Hopefully someone has the answer or can point to me documentation with the information.Thanks, John

Has anyone figured out how to send Telehealth Video appointments with RingCentral texting? (Without giving away the senders actual phone number...)

Hello, current customer with about 20 users. We have RC integrated with PCRecruiter and while it works as far as letting us dial from PCR and record our actions- the reporting within PCR is not accurate. The reporting needs to show activities as far as outbound calls, inbound calls, connects, no connects, etc. It's very inconsistent across users and time. Any insight would be appreciated! Thanks!

Having more and more users of new Dell laptops saying they cannot use the virtual background. We have plenty of i5 Dells that can use the VB. There must be a graphics drive issue and not a processor issue. I also have an i9 throwing the same error.Is there a list of GPUs that are not compatible?

I'm creating an app to monitor the call queues. What I need to do is display how many inbound waiting calls are on a call queue. Is this possible?I have tried to use subscription to monitor incoming calls of agents. That worked. But if all agents are taking phone calls and then there's an incoming call to the call queue how can I get notified?

Can we apply user templates for desktop phones?

I'm a single operation and don't need and will never use all the internal messaging, tasks, etc. Is there a way we can turn these off so we only see the telephone, text, fax, and video meeting interfaces and don't have to navigate around the others? Also, I'd appreciate being able to dial my desk phone from the app like I used to be able to do.

Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

Can not save out important contacts in the application.

Title says it all...My company manages a lot of client accounts -- login credentials for web portals, emails accounts, and etc. And a lot of these accounts have 2FA (two factor authentication) enabled.Rather than have our employees use their own personal phone numbers as the 2FA registered number for our client's accounts, we'd much rather have them use their RingCentral phone number. It's more secure and easier to manage.---So, if I'm using RingCentral's SMS API, can I use a RingCentral phone number to receive 2FA codes (SMS messages) from Google and other security code providers?Does this violate any terms of service? I don't want to get banned from RingCentral over trying to use our phone numbers in this way...I know that there have been problems in the past with VoIP providers and SMS gateway service providers receiving SMS security codes... Does RingCentral suffer from this same limitation?Google likes to only send 2FA codes to "real" phone number

 working for multiple clients. can you use multiple numbers on the one system?

Please indicate which phones will be set for this resync AND will resync correct the issues that Polycom phones that are experiencing presence issues due to firmware - I have an open case and informed it is a firmware issue as one of my clients can only see the outbound presence and not inbound calls on hold for other users to assist that caller.