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I am using SENNHEISER PC 3 CHAT ON-EAR Headphone and I am getting the error below while using it on RC desktop app. Already tried reinstalling app and mic drivers. The headphone is working fine with other devices. It was working with RC as well a few weeks ago but not sure what changed recently?"Failed to detect your microphone. Please make sure your microphone is properly connected or check microphone configuration settings."

This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all.

I have two phone numbers on my account. One number, the 'main' number is my business number and requires a business voicemail message. The other number is my family home number, which requires a 'friendly' voicemail message. How can I set up this cenario.

A couple of issues have been pointed out to me by users that were recently migrated to RingCentral video.1) When screen sharing, in the previous Meetings app there was an option to share a user defined area of the screen. That feature appears to be missing in RC Video.2) When screen sharing, only the presenter is able to annotate on the screen. If a participant hovers the mouse over the annotate tool, a message states that the presenter has disabled annotations. However there seems to be no way to enable annotations for participants. This worked as expected in Meetings.Am I overlooking anything here or does this functionality indeed not exist in RC Video? If not, any idea when it might?

I am trying to create a script in studio that will play a different greeting based on the DNIS that comes in. We will have multiple Point of contacts pointing to the script and would like a greeting played based on the DNIS. Example Client 1 calls in on 800-123-4567 - Greeting 4567 will play. Client 2 calls in on 888-321-7654 - Greeting 7654 plays. I am trying not to create multiple greeting scripts just one that will play a message based off of the DNIS.

I used to have meeting id's automatically show up I could copy and paste for my CEO. I can't find them. Are they gone? I don't want to create a new meeting.

Hi, we don't care about our missed calls and a very annoying message appears on the desk phones when we get a missed call or even intercom. I'd like for that message to not appear on all of our phones. We have yealink t48s phones.

Anyone else getting an email notification of a voicemail BEFORE the message is displayed in the RC phone? I've had voicemails in the app delayed by hours and sometimes it doesn't arrive in the phone until the next day, but the email arrived. I've had other notification problems and was told to Purge the data, but that doesn't seem to affect the voicemails (it's also a nuisance).Anyone else have this happen? Is there a setting I could change to get the voicemails in the app more timely?Thanks!

Hey there all,I recently provisioned and set up a number of Polycom VVX 411 phones here at our office. We are also using the Polycom Color Expansion Module (or sidecar) to more easily transfer calls to other phones in our system. With our previous provider, the BLF aspect of the sidecar was active and would allow of us to see when other phones were currently on a call.However, once we transferred to RingCentral, this feature does not seem to be working as it should. The extensions still show up properly on the sidecar, but it does not seem to be utilizing the BLF aspect, as the keys do not light up when one of said extensions answers a call. I have added all our phones into the same ring group, so all incoming calls can be answered by any of our employees, but the BLF keys are not lighting up nonetheless.Does anyone have an idea on how to activate the BLF function of the line keys? Any assistance or suggestions with this issue would be most appreciated.

In order to get the MVP Client to work on our enterprise network, will we need to setup a policy to bypass our proxy servers for *.ringcentral.com?

Is anyone else having problems with the latest RingCentral app? For us, it started about a month or two ago. We have both inbound and outbound calling issues. Inbound there is dead air when picked up, outbound says "connecting" and never does. We have tried it on different mobile devices (Android and iOS different versions), different wifi locations, different carriers (Shaw, Bell, Rogers), different cities and still the same issue.

Hi,First, Happy New Year! Second, please excuse my English.I’m having a major issue installing RingCentral on multiple PCs in my company, and maybe others have seen this before.On Windows 10 computers, I install ringcentral.exe (not the MSI), and all features work fine (Meetings, Chat, etc.) — except for calling. Calls don’t work in the desktop app but do work through the Chrome extension.When I try making calls from the web app at app.ringcentral.com, I have the same problem. Even after uninstalling the Windows app and the Chrome extension, the issue remains in the web app.I don’t receive any error messages — the call starts and then drops after a few seconds.Here’s what I’ve tested: On the same computer and same Windows user account, if I launch Windows 10 Sa

This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all. Today like many days SMS is not working at all. Case #14006406.

How can we get access token using refresh token. is it possible. Can you please guide me for this ?I want to implement that on server side in node typescript and what header , body required for this ?Please help me out.Thank You In Advance.

Ringcentral gave me a digital license and 858 phone number when I started at my last firm. I got tired of making my boss rich and started my own firm. He was kind enough to let me keep my number and transfer it to a new RingCentral account with my own company. (so generous of him!) After opening my own RC account and transferring that digital number to new RC account, the name of my last company still shows up when I call using that number. I've changed this to my company name in every way possible via admin settings. Any suggestions?

We have 2 pc and single RC phone number, is it possible to receive calls on both the pc at once if we logon to softphones on both devices with same phone numbers?Is there any setting required for the same as currently we are receiving calls only in one device

Greetings,My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

My team uses ring central to deliver service and support for an enterprise application. When we have an outage, I'd like for a way to quickly add a new prompt in the IVR and send them to a pre-recorded message, let them leave a voicemail, and send the visual voicemail to an inbox. Any theories on how I could implement this in my system?The key detail for me is that I'd like to do this without manually reconfiguring everything. I'm thinking of using the API to automate the configuration changes necessary.

I hear a continuous beep when not connected to a call. What is this and how do I get rid of this?

I have been trying to get a decent quality IVR prompt. It sounds good when I play them in the admin panel, but when I actually call my business to check functionality they sound like crap. RC help said it's because it's VOIP and packets and stuff. But I'm just checking if there is some file type and settings that work better.WAV or MP3? And what output quality for either? Any suggestions?

The AudioCodes MP1xx devices will need to be manual configured to work with ACO. Please find here some guidelines for the configuration of these devices. The devices will work via UDP, TCP or TLS.For TLS to work, please make sure you loaded the required certificates to the AudioCodes device. More information regarding secure SIP transport can be found here.To configure the registration you will first need to get the SIP registration data from ACO service web. Each port will be configured as an "existing phone". The registration data can be copied from ACO service web to a text editor. The below is an example on how to configure the devic

Hello,I want code for integrate web dial er in HTML website using JavaScript and CSS.Also create developer account and integrate https://github.com/ringcentral/ringcentral-embeddable code but can't call that.Please advise that

Our main phone number goes directly to a ring group that rings all extensions. Unfortunately, many people text us at this number (mostly spam). How do I reply text from that number to “STOP”? I can only reply from my local extension, not the main number.

print incoming faxes automatically to printer

I'm waiting for the last two weeks but the app is still in review not approved yet.2021/12/14, 11:25 PM on this date I send requirest for approval. Any idea how much time is needed for approval?