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Is there is any option to print the text sms messages from our desktop phone apps?

When I get a call to my RingCentral number and it goes to the RingCentral app on my mobile phone, it looks identical to when I get a call directly to my mobile number. I would like to see both the caller ID for every call and which number is being called (my RingCentral number or my mobile number).As a comparison (although it may not be exactly the same), I have a Google Voice number and that app on my mobile phone. When I get a call to my Google Voice number, that app pops up and shows me who is calling. So, it's clear that the incoming call is going to either my mobile number or to my Google Voice number, and the caller ID is shown in both.So, my question is this: Can I set things up where I can see both the caller ID and which number the incoming call is going to, rather than all incoming RingCentral calls looking identical to incoming calls to my mobile number?Thanks in advance.

Hello,I'm using the RingCentral Desktop App on my iMac. I was able to see all messages in the middle, but now I can't. As with the other features (i.e. All Calls; All Voicemail; All Faxes), I would like to see All Texts like I once did. I'm not sure what happened.As of now, I can see my customers' names/phone numbers on the left. In the middle of the app is the text message exchanges for the person's name that's highlighted on the left under TEXT. Before, I was able to see everyone's messages in the middle, like on the RC Web version. Please advise.Thanks!

This feature was working fine for me (Windows 10 desktop - fully compatible specs) up until several weeks ago. No changes on this end since - except upping RAM from 4GB to 8GB. When will virtual backgrounds (and for that matter video preview, also no longer functional - though actual display is fine) be working again?

I'm a dual account holder with two different companies. I have the main RC account (direct #) that I use for all activities and then I have an ext-only account (call 800# and dial ext) for my client. Most of my client's callers use my direct # but we use the RC desktop (formerly Glip) to communicate during the day or make quick calls with each other.With the recent retirement of the RC desktop and softphone, I'm in need of a workaround. I tried setting up an ext /speed dial from my direct # but it's not working. Does anyone have a workaround?

Is there a feature that allows a new trainee to remotely observe/shadow another agent's calls? Due to COVID-19 and social-distancing guidelines, and working from home, I need to identify a new process since side-by-side observation is no longer an option.  I'm wondering if there is a feature similar to "Coach" in the Supervisor portion of the Contact Center/Max Agent.  

The call logs that get emailed to me in the form of .xlsx files still do not contain any data; I have spent numerous calls with the customer service/tech team about this bug. RingCentral is a fantastic software for tracking all aspects of call and text communication, and I'm amazed that this problem has persisted for over 7 months on one of the key features. Through working with the Tech Team it was confirmed that .csv files through email would show data, while we have not been able to get the .xlsx files to show data. Can you please make it an option to email .csv files? I have been shown that a simple change to .csv would resolve the problem.

With RingCentral Meetings, we could use the app to modify/delete any scheduled meetings. How can we do this once we're transitioned over to the RingCentral Video platform, keeping in mind that we use an on-prem Exchange server (not o365)?

Our 0800 numbers have been since Wednesday, reported on Thursday and still down. They say they are working on it with their carrier down the line, but they can not give me a timescale, i asked what SLA they had with their carrier & they didnt know.So we are losing lots of money as we cannot receive these calls.Any ideas on how i esculate this?ThanksAs

Does RingCentral have operator assisted conference calling?

Hi! I'm attempting to read call logs via the API and its returning invalid data such as call duration, call result, and the direction of the call. Is this an issue that is known about or am I just doing something wrong? Heres the endpoint I'm calling: "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-05-20T00:22:00.000Z&showDeleted=false&page=1&perPage=100"Thanks for your help!

The RingCentral App can be installed with an EXE (user mode) or an MSI (computer mode). Unfortunately, both can be installed. We only want the MSI installed.One of our other vendors uses an MSI for installing, but is capable of doing user and computer mode installations, interactive and unattended. A single installer would make it easier to only allow a single installation of the app in user mode or computer mode.

I opened up case #12988469 with Support and they told me to ask Developers if this could be addresses in a future upgrade of the Admin portal. We are able to somewhat customize email notifications, but want to omit RingCentral branding from the notifications to users.How do we get rid of these two sections?

Hello, I am a current customer with about 20 users on our account. We often are setting up video meetings with prospects by asking what video service works for them(i.e. facetime, duo, etc.). Since we already use RC for our company's phone needs and set up video meetings internally, can this be done for external folks?I know it has been tried before but wasn't successful. Looking for a streamlined way to create a meeting, send to someone and have them be able to simply click on the link and be brought to the video meeting- without having to sign in or download an app-whether it be on their phone or a desktop- with the ease and professionalism of a zoom meeting invite.Can anyone help?TIA!

When I am trying to authenticate with my ringcentral account from webphone demo app its given me error "we didn't recognize your email address" even I have created developer app from my own ringcentral account.I am using the paid account and that is created as a user account by admin (with full permission).

For the purpose of explaining this I've got two extensions setup. Extension 101, with the id 378712345, is using a Polycom VVX-410 and extension 103, with the id 378712345, is just logged in with the softphone on OS X. If I unplug the Polycom phone and close the softphone (essentially making both extensions "offline") the API presence endpoint still responds with the following:{ "uri": "https://platform.ringcentral.com/restapi/v1.0/account/378712345/extension/378712345";, "id": 378712345, "extensionNumber": "101" }, "presenceStatus": "Available", "telephonyStatus": "NoCall", "userStatus": "Available", "dndStatus": "TakeAllCalls", "allowSeeMyPresence": true, "ringOnMonitoredCall": false, "pickUpCallsOnHold": false }{ "uri": "https://platform.ringcentral.com/restapi/v1.0/acc

This seems like it should be an easy fix. Why can't you update your software so we can block 5 digit numbers as well. I get so many texts a day it's cutting into my work time deleting them.

My DND is disabled but the phone still does not ring?

Why has RingCentral stopped incorporating the dialer with PCrecruiter. One of the only reasons I signed up for RC. Please bring it back ASAP

Hey, Missed calls automatically send above message to personal voicemail on Iphone. The caller can then leave a message on RC voicemail. That voicemail is emailed to me. I would like to skip the RC voicemail and have missed calls record directly to my personal voicemail on Iphone. How do I set this up?Thanks, Carter,A missed phone call sends the above message to my personal voicemail system on Iphone. Caller can proceed to leave message on RC VM. RC VM is emailed to me. I would rather skip RC voicemail completely and allow them to leave a message on my Iphone VM. How do I set this up? Thanks, Carter

I am not receiving events after answer inbound call, no any events even when hang up phoneHere events which I subscribed:"/restapi/v1.0/account/~/extension","/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true","/restapi/v1.0/account/~/extension/~/telephony/sessions?statusCode=Disconnected",Here app permissions of webhook app:Call Control, Edit Presence, Read Accounts, Read Messages, Read Presence, Ring Out, Webhook SubscriptionsOn outbound call I receive all events and all works perfectly.Don't know what the problem with Inbound call events.I only received event when ringing after answer the call stop receiving any events for this call.Please help me with my problem

Is Ring Central is working on an automated text message feature so that we can automate text message reminders for phone calls we are going to make through ring central via a API or automation through gmail. Can someone please confirm an ETA on this feature?

I would like to share my idea of Pick up settings and members feature to RC support. Personally, I think it would be much better if the call will be ringing on both primary sequence and pick up groups after alert time so that we have both group to have chance of picking up the call which will reduce the wait time. Thank you!

I followed the complete steps on this -- https://developers.ringcentral.com/guide/voice/quick-start#javascriptbut end up getting aError: Unauthorized for this grant type

I have purchased snap recordings for all of the voice prompts in my phone system and it sounds really nice. However, I cannot find a way to replace the default voice for the dial by name directory (which sounds horrible). I paid for and want to use custom voice prompts completely throughout the system. I selected Ring Central for the ability to "completely customize" my phone system and the fact that I cannot change this seems absurd.