Ask The Community

I just follow these steps and got error https://developers.ringcentral.com/guide/authentication/quick-start#javascriptmy index.js file is here

I just follow these steps and got an errorhttps://developers.ringcentral.com/guide/authentication/quick-start#javascript

Hi,Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to wait unitll it gets transferred to another call queue. But we would like to option to get notified when another call queue gets called. Sometimes a department is off duty and then it would be lovely if another call queue can take that call.

I have been tasked to come up with some automation using your API to deal with some provisioning, deprovisioning, and modifications of accounts.Trying to determine if these items are possible to manage using the API and where do I get the API documentation? I have some general use of the API in sandbox.1. Get a list of available licenses2. Get a list of sites so the correct one can be assigned as needed3. Get a list of number inventory (filter by site would be good)4. Disable an account5. Delete an account6. Change voice mail PIN7. inactivate call handling roles.

Hi - where can I find faxes that are scheduled to send at a later time? I want to be able to see that the faxes I have schedules to send later are indeed scheduled and waiting to be sent. So far I have schedules 2 faxes to be sent at a later time, and I am only able to see one fx marked as "submitted", but does not show any information about scheduled time to send, etc. I see it in the "Sent" folder of the RingCenteral Windows program v. Version: 21.4.26.269 Web, 20.4.20.2685 Windows. However, when I click to "view" this fax I get the following error: "Invalid or corrupted PDF files" When I click "More Information" for this error it states "PDF.js v1.6.264 (build: 47a1c77) Message: Invalid PDF structure". Same problem in RingCenteral Phone App. Can only see 1 of the 2 faxes I scheduled to send at later time with no information about the date and time it is supposed to be sent. When I try to view the fax, I get the same erro

My boss and I both use the RingCentral app to communicate. Normally, to start a video call with me, from within the Messages tab he simply clicks the 'Start Video Call' video icon beside my name. As of yesterday, when he does this, he gets the message "The meeting is over. You cannot join now" and the video call ends itself. I can see him calling me in our messages but cannot answer. This problem does not happen when I am the one calling him.

Very frustrated.... Can someone please explain to be about recurring meetings in new RC Video?In old RC Meetings, there were clear directions: ""When - Select the date, time and duration of your Meeting (local, device time zone).Recurring meeting - Tick box if you would like a recurring meeting (i.e. the meeting ID will be persistent for the recurring meetings)."In new RC Video, there is no "tick box" for recurring meetings. What are we supposed to do?Say, for example, we have a committee meeting that does a video conference once a week on Wednesdays at 10:30 a.m. We want to have one video conference ID that all members have and can use to join this standing meeting. We do not want to make a new meeting ID each week. We do not want to "use up" any one person's personal meeting ID for this group meeting.Where are the clear instructions on how to create an ID that wi

Already tried reinstalling the (desktop) app. Camera works with Microsoft Teams without issue.

Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

5+ API calls per each used endpoint (20+ in total) - I have a single endpoint and over the last 30 days I have 63 successful callsExercise all requested permissions - We only have SMS permission and I've sent a bunch of them to my phone and I have received themI am curious as to why these tasks are not checked off my list and why I am not yet allowed to submit for graduation. Is there some undocumented thing I have to do to tick those two off?

When I schedule a meeting with "Meeting Info" option and copy the info and paste it into an email, the meeting date and time is not included in that information and it is not added to the list of scheduled meetings. Which apparently has been an issue for over a year, according to other posts.

I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?

Starting this morning, we are experiencing an issue with Ring central meeting. It allows us to start it, but after a few seconds of loading, it automatically closes and says 'This meeting is over. You cannot join now'. All of my coworkers are having the same issue right now. Is this a system-wide issue?

I keep trying to log into the highvolumesms.com site and it tell me I need to disable pop-ups. They are. I've also tried using three different browsers and the site doesn't allow me to log in on any of them. Is this an issue that just arose? I was logged in yesterday.

I am looking for the ability to assign my Incoming/Outgoing SMS and received voicemails into tasks or projects. The RingCentral APP doesn't seem to have the ability to move SMS or voicemails to Tasks. I don't want to delete all my SMS or voicemails as they are helpful for project lifetime and history. But weeding through the listing is difficult and time consuming when looking for reference or follow-ups. Need to either export everything into something new, link to something or find it in the app. Thanks.

Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most features.Our current version has a limit of max 15 wait time on queue, which obviously does not work when you have X callers calling in at the same time.I somewhat recall seeing that there is a version of Ring Central that is a full blown call center application which would allow longer queue wait times.Looking for some guidance.Thank youFelix

Our company has been working to find if we can connect Ring Central with Microsoft Exchange, we have been advised this cannot be done. It would make our work flow much smoother for meetings/phone calls.

Is there a way to change the time zone for the reports? Mine keeps showing Mountain Time.

Is there an interval report that's available?

Hello everyone,I'm not sure if others have had/are dealing with this issue. If my coworkers or I are typing an email for example and we suddenly receive a phone call sometimes the buttons we press just ignore the phone call and it goes away. Does anyone have any recommendations or if they could let me know how to deal with this? Thanks.

Each of our extensions have a direct number that gets spam calls multiple times a day. Is it possible to block incoming calls to those numbers, but not our company number?

I work for a church and we have been using RingCentral for a little over a year. So my question is this, do I have to make an all new prompt or can I just record over a old one, and if so how do I go about doing that.

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.Any changes / fixes?

Having difficulty adding my Mac or Google contacts to the Ring Central address book. Appreciate your guidance.