Ask The Community

Hello,I would like all incoming business calls to simply hear our greeting and leave a message. As simple as it is, I cannot find straight answers on how to do this!

I had a user host a webinar but accidentally recorded it locally versus using the cloud recording option. Is there a way to move it to their RingCentral cloud storage so they can share it with webinar participants?

We are new to RingCentral. We have 65 phones at one of our locations in a 7 story building. We need to be able to page all phones at one time. We are told we can only page up to 25. Is there a way to expand this to all 65?

is it possible to do 100 participants on paging it sucks you can only page 25 people

Scheduled meetings do not display in the new RingCentral Desktop App, as we cannot link to Office 365 or Google Services having Onsite Exchange and Local Outlook 2016.RC-Meetings displays Scheduled meetings correctly in the App as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section of the RC Desktop App and then if you want to Integrate with Microsoft/Google, that takes over.The native functionality is essential.

Where can we reset the voicemail pin which was once set!

Restricting users to change caller ID from the app.

All of a sudden, incoming calls are going straight to voicemail without DND being enabled. The calls go to voicemail for a few seconds and then the line starts ringing even if the incoming call has hung up.... HELP! the boss is out of town.... lol

In the Chromebook extension, please give me the ability for my assistant to schedule my meetings. Right now, I can't see the meetings that she schedules for me because she has to use RC Meetings or RC video since she uses Windows.

On my chromebook,it doesn't allow me to see everybody in the meeting at once,I have to swipe right.How can I fix this?

Time zone and hours of operation are correct and app shows Online/Available. What is going on?

I am using RingCentral Office Standard. I would expect to be able to go into the online admin portal and control the outgoing caller ID via Users --> User List --> Users with Extensions, select a user and then administer their outgoing caller ID.But I don't see any such capability, the user's outgoing caller ID is always set to the main corporate number. Am I looking in the wrong place?

We have no access to modem or router in our back office. What is your suggestion? If I get an extender that plugs into the wall, can I plug the ethernet phone into that?

Hi RingCentral Community!We have a need to allow a Employee B to cover for Employee A while they are out on medical leave.We need all calls and voicemail destined for Employee A to end up with Employee B for a certain amount of time. Since Employee B is working from home and does not have the ability to have their Polycom phone with them, they need to use the Apps (both desktop and mobile). As I understand it, RC cannot forward calls to the apps directly (seems odd) so we need to set up a call queue for Employee B. I have done this and created a custom rule but just cannot get it to work.Calls made to Employee A do go to the Employee B Call Queue but the voicemails are left in the Call Queue voicemail and no notifications go out.

I have a problem where when answering with a headset the caller hears them self but the recipient does not hear the echo. It makes it hard for the caller to speak because they have to speak over their own echo.

I've been researching on how to access the logs for RingCentral for a while now and I'm having a bit of trouble. Essentially, I want to use a file on our web server to call the API and fetch all the records for every user (not just the owner account that I have the credentials set up on). Afterwards, I plan to store them in our database but I don't think I'll have issues there. From the link below, and other alternatives I've tried (Zapier), it appears that I need the username, password, and extension to get all this information collectively. Is there a way to get this information without requiring all users' passwords?https://developers.ringcentral.com/guide/voice/call-log/reading-call-log#php

RingCentral Classic users are able to edit links that were posted by other users on chat. This option is not available when using new RingCentral version. This could be considered a potential security risk, since even non-admins can edit links that other people post. If you have external users enabled, those could theoretically edit a link that was posted by an internal user. This has not been verified, since external users are not allowed on our company chat.

I have a very large company that holds 100's of number blocks, 0001 - 0099, that are currently sitting in my "all numbers" tab under site: Company. Previously when updating a new device I could simply choose the number I want to edit. Well now I need to add extra steps to move the number from the company site to the "number inventory". From here I can then go back to my device, edit number, select the number in my inventory.This is just another update that provides nothing but more work for our technicians with no way to move multiple numbers at once.Even if I could move all my company numbers there at one time I do not see how this was a beneficial change.

I was asked by our contact center why it seems like one agent will get more than one call in a row while others show available. Here is what a contact center agent sent me. Thank you in advance for any tips to solve this problem. Is there supposed to be a rotation for phone calls? Ali and I noticed this yesterday where it seems like one person is getting a few calls in a row before it moves on to another person. For example, yesterday I had gotten about 5 calls in a row with no break in between and then I noticed everyone else was “available”, but then later it looked like Ali was getting a bunch of calls and I was available but none were coming through to me. I hope this makes sense.

I was experiencing some strange call behavior. Calls to my main extension were going to other phone numbers which I had used in the past. Turns out that ALL of my old forwarding numbers, which were toggled off in Call Handling, had been toggled back on. Calls to my RC extension where ringing all ten of the numbers in my ring group. I still use those other forwarding rules from time to time but I had NOT toggled them on. This was something which RingCentral did. In talking with another company which uses RC, they experienced the SAME problem within the past few weeks where all numbers in their ring group were inexplicably toggled on.

How can you set up additional agent states such as Lunch Break Etc? And it there is a way to make those changes, what report will populate that information?

On your new app for Windows desktop I do not see the toggle on and off for screen mirroring so if I go whiteboard it shows up backwards. Also on audio what happened to my ability to turn off participant microphones remotely?

Associated with the last software update I have a problem with phones ringing when they should not. We have three extensions that handle the initial calls and then calls are put through to other desks. All phones now ring despite settings remaining the same. Have checked all settings, rebooted phones. No change.

I am unable to attach multiple pages due to the Onboarding & Device Setup tutorial box popping up on screen which covers the function to add multiple attachemnts