Ask The Community

Hi thereI have successfully created a test account in RingCentral and created a test desktop app which allows me access to see test call recordings. It currently uses Password Flow authentication which I want to keep. And it is enabled only for members of my own organisation/company. Password Flow is very important since the app is entirely controlled by some CRM software I created which automatically needs permission to communicate with the API, and there is no intervention with a real person (eg I do NOT want a user to have to login etc, hence why the Password Flow is the only way to enable my CRM software to automatically communicate with the API).My company has a live Avaya Cloud Office solution with the top "enterprise" licenses and from what I have been told by Avaya support and read in your RingCentral documentation (here: https://developers.ringcentral.com/guide/basics/partners/aco) I need to reach out to "developer support" to request for partner test accou

We use this app on a Windows PC and when an incoming call comes in we use the Execute Command option to pull up a browser window with the client information in our service side POS software. It works great, but every time the app updates or the computer is restarted I have to go in to the Ring Central Phone App and reenter the command line. Is there a way to get it to save so that I don't have to always go in and reenter it every few days?

If we get voicemail in our phone and if I am not currently on my RC desktop, is there any way to get the voicemail from my RC number?I know voicemail can be get from calling phone number, but I am sure with RC numbers. What process need to follow to check all my voicemail without getting into desktop app ?

Hello,Add user password expiration for Office license account type.Thank you,Jeff

Sent an invite to a potential user. User did not activate. We no longer want the user activated, but user shows up in contact list with only option "Re-Invite". How do I remove the unwanted user from the contact list?

I want to be able to use RingCentral to put a button on the Mobile Version Only of my website and when the visitor clicks the button it will open their text message field, auto populate the # where the message should go to and them be able to send the message to me via text message. Has anyone done this yet? Have the code for how to accomplish this?

While trying out the API in the developers section of "Try It Out", I am trying the "Update Call Handling Rules". What is it that I need to do to not get the following error "Feature is not available for current account EditCallQueueRoutingOptions". Basically I am trying to use the API to update the unconditional forwarding phone number. I noticed there is a feature flag called "EditExtensionAnsweringRules". Not sure if that has something to do with it, and either way is there some place I need to add this feature?

When I signed up to get my fax number, it said that I would be able to put my signature on faxed documents, but I can't find this feature anywhere. Can you please explain how I can do that? Thanks

Hi,I've got two robocaller monkeys on my back, been spamming me every 2-20 minutes for the past day now. I've manually blocked their numbers, but they're still able to leave voicemails. Is there ANY way (ideally from the iOS app) that these callers can be completely blocked from both calls and leaving voicemails? Thank you!

Is there a "key" for us to use outlining what the different "results" are in the detailed call log for tracking a call?

Is there a way to sync our hubspot contacts with Ringcentral? I though we could do it with zapier but it doesn't look to be the case, hopefully I am overlooking something?

Hello,For some reason, I am not getting voicemails in the RingCentral app or website. They are coming through my work email in Outlook. I'd rather be able to listen to the voicemails in the app. How can I fix this?Thank you!

We need to forward all inbound calls that normally go to our front desk to another extension for 2 weeks. I have tried to do this, but the IVR keeps playing instead of the call being forwarded to the temporary extension.

how do we implement number masking automatically using node js?

Hi there! I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app. Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link. Generally, I am looking for a few more notification control options over the Teams Chat application so that we may integrate it into our daily safety check in system. A system like this require fairly specific notification requirements thus my email to you :)

There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions. Is there a way for me to drop the call into an extension that will show the person that it's a transferred call with someone else on the line vs. just me calling? I want our employees to know if there's a customer on the other line waiting or if it's just another co-worker calling them.

I've re-downloaded the app and downloaded. I'm using the mobile as well as the desktop app, every-time I go to changing the presences it doesn't allow me to change it and if it does it reverts back to busy/offline.

Why do we get error messages when trying to open a support case with Ring Central? We need support and can't even get a chat started without being able to log in. We can log into our RingCentral applications just fine, but NOT support.

When we receive a fax with attachment, what is the attachment size does RC allows? What is the size limits? Does anyone explain upto what limit a fax can be received with attachment?

I am putting in an enhancement request that you create an Outlook 2016 plugin to be able to integrate the user's personal Outlook Contacts into the RingCentral App. Our attorneys have hundreds of Contacts that they need to have access to daily. Can someone reply back and keep me in the loop on this. This would be needed for the Mobile App as well. Thanks! Kris Callahan

Do RingCentral currently have the feature of sending SMS through email:https://community.ringcentral.com/questions/89872/sms-via-email.html?childToView=93613#answer-93613Has this been implemented?

I am currently working remotely and using RingCentral to communicate with my team. But unless RC is the active window, my status will time out and it looks like your not online. Is there a way to tie in my status to my keyboard activity? This is the way the software worked at my last job, so everyone could see you were actively working.

How can SMS message can be printed from RingCentral desktop app? There I can see no print option given to print a conversation thread.

Hello, we're receiving Error 104111 when connecting from within a particular network. The same PCs, when using either a VPN on another network, connect to the meetings just fine.Is there a particular setting on our firewall that needs to be opened to allow us to start meetings internally?Thank you

Have had several months of our SMS messages being blocked by Verizon. Anyone else having this issue? RC says no, but even with a brand new number, many of our messages to Verizon are blocked. Is happening with all of our staff. It's even happening to my own Verizon phone; so it's not that people are blocking us. It's a RC issue with Verizon. Happens when sending from the App and API. Probably the RC portal too but haven't tried.