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Does it do any good to call the opt out number on these spam faxes? Or, does it just make matters worse?

We have a call tree setup so if our main receptionist is not at her desk it will then ring the 2nd receptionist. I have enabled presence and set the permissions appropriately so they can answer for each other when needed.The issue we have is if recept 1 just misses the call and it goes to recept 2, receptionist 1 cant answer the call. Recept 2 shows up on her display but the extension will not light up giving her the ability to answer that call.Presence works properly on recept 2 where she can see the original call come in to recept 1 and can answer before it transfers to her extension.I'm sure there is an easy fix or explanation for this but I've been unable to figure this out. Any suggestions or help that could be given is much appreciated.

I have a current LAN network with 20+ VVX 411 desktop phones working fine.We are trying to change to a new circuit with more bandwidth, in testing that new connection, the IP phones will not function properly.Can someone tell me, definitively, what network address or resource these phones need to be able to communicate with to function properly? Like a URL or IP Address?We are trying to configure routing on the new circuit to allow for the connectivity to work... and I am uncertain of what that is?After looking in the phone settings on a phone on the working network, my guess is:sip.ringcentral.com (199.255.120.146) , but I really need to be able to answer this question with confidence to avoiding a lot of time on the part of my network team and our internet service vendor.

my ring central implementation doesn’t work in Microsoft Edge it comes up with an error:sip.invitecontext.sessionDescriptionHandler | unable to acquire streamsI used the RingCentral WebPhone Client Library on Github as the basis of my implementation and this works without problem in Chrome.Is this not supported in Microsoft Edge?

When will the RC APP on my MAC be able to sync in contacts.. so we can call them. Seems like a big missing feature. The RC App on my iphone has this. Without this feature on my desktop I have to have BOTH RC Desktop app and RC App (new) HELP!

I have a large group of employees using ringcentral on a mix of hotdesk deskphone, mobile or both.I also have a large group using incontact via a hotdesk deskphone.When a colleague using ringcentral only on a hotdesk polycom wants to put a call through to an agent, it is difficult for her to tell who is on the phone and who is not. This is made especially difficult by the fact that calling an agent via ringcentral will make the phone ring for that agent whether or not they are already on a ringcentral or an incontact call.How can:1. a receptionist know who is available to take a customer call2. a manager know if their team are available or on a ringcentral callWe are a UK company of 250 users using the ringcentral/glip app on mobiles and hotdesk polycom VVX501s.

When using RC phone app on Samsung Galaxy S9plus my Voyager Legend UC headset automatically answers after 1 ring. How do I disable auto answer

I tried to copy/snipped a screenshot/image and paste it glip and does not work. I use to be able to do this. My RingCentral/Glip was just updated to 19.11.1 so I suspect that this is broken in this version. I know the image is in clipboard because if I paste it in word/outlook, it will work.Text copy&paste is working fine.

Can we see the agent's availability anywhere other than Live Reports? It would be nice to track that over a range.

I have been using Ring Meetings for a few years now and I believe my hearing has been damaged due to the very loud bell that sounds when someone joins the ring meeting I am hosting.Problem: I cant find any settings to lower the volume of or disable the very loud bell that sounds when someone joins my meetings. I typically have to manually lower my computer headset volume before I start the meeting to prevent the loud bell sound from further damaging my ears. I can lower my computer / headset volume but then I can not hear the meeting attendees. If I raise the volume and someone joins the call late, then I am assaulted by that loud bell.I have used several different headsets, computers, Mac and PC and connected by calling as well as using computer audio. All had the same result, a too loud bell.I am hoping that i have overlooked the setting to fix this, or I am not aware of a good work around.Please assist.Thank you!

Service Plan:RingCentral ProBilling Plan:$22.99 for 1 monthPlease give concise instructions on how to retrieve voice recordings.

A user of ours tried to send a text message to a client, the client didn't respond, later when he spoke to the client, the client asked him why he called him so many times, so he realized that for every text message he got a phone call instead of the text message, is anybody else experiencing this problem, or does anybody know the reason?

UK, Motor Finance, It would be good if Mobile numbers could be assigned to outbound calls - This would increase the possibility of making contact with relevant parties when calling their mobile. We base most of our communication on Mobile numbers as the primary contact number and as such most people are likely to answer a mobile number when on caller ID than a Land line.

The latest desktop version eliminated the ability to sync outlook contacts, was this a mistake or is it being addressed?

I'm trying to build an automatic dialer for the collection team in our loans company.The basic flow I'm trying to implement is:a. Agent opens customer's accountb. Dialer starts placing calls by iterating through customer's phone numbers.c. Agent is notified in real-time on call status (e.g via Pusher)d. Agent picks up the phone when notified that call was answered on the recipient's endI started looking at RingOut as a way to accomplish this and ran into a couple of issues:a. According to docs (https://developers.ringcentral.com/guide/voice/ringout) polling call status should provide the current call status (for call, caller and callee). However, when I place a call, and I don't answer, the status I receive is Success for all three, which would indicate that both parties answered and the call is connected, when in fact I didn't answer either side.b. The same thing happens when I subscribe to webhooks notifications. Both legs of the call are shown as status &

Hi there - forgive me if this question has been asked before or needs to go to another area - but I am a new customer to RC and the only gripe I have is the fact that Missed Call notifications and Voicemail notifications have what I would say is "marketing material". For one our users -(large base) - to receive a "Earn up to $2500.00 for each business you refer to RingCentral" is obtrusive to our end users. I would think that there is a way to disable this. Please advise if there is or if this is on the radar.

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.

Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

Get Google Authorization "Error 403: rate_limit_exceeded This app has exceeded recommended rates of users signing in with Google. If you are a developer for this application, see support on how to re-enable Sign in with Google."US Account, multiple users affected using Ring Central Phone and/or Web PortalAny ideas?

My automatic call recording is turned on for all our extensions but there are no recordings. I looked in the call logs and they are blank. What happened to them??

1) UK ACCOUNT2) Case: 096827773)We are looking at the following call flow.Call rings through <COMPANY GREETING PLAYED>Rings #301 receptionist extension(If receptionist cannot answer or away from desk divert to <CALL QUEUE>.nb we don't want menus as we want a personalised service, and have older clients that can struggle with the menu options.ISSUE - After playing the company greeting in the above scenario Ring Central leaves a long silence before ringing the receptionist. The caller is confused as the line goes dead for 12 seconds.It appears Ring central is pausing for a telephone button to be pressed if a menu has been used.Proposed Solution :-Change the behaviour so that if no menu options are present REMOVE the gap waiting for a the response.Currently we are using the work around of having it forwarded to the main receptionist number and having the company greeting on her transfer prompt. However this causes this issuesa) The main receptionist if off / at launch cann

how do i get the mobile ring tone volume to adjust its to loud.

Advance notification new release of ringcentral softphone.Access to msi exe file for installation can be rolled out centrally

Partnership Application from Caribbean Islands

Hello, can someone advise me on the best way to handle a single number at a location where the employee currently on-call can use the account. If the small pool of on-call employees all had the soft-phone installed on their smartphone and then only logged into the shared account when they were on call, would that be the best (most viable) solution?Apologies in advance if this is a silly/simple question - I've inherited admin RC service with no training.