Ask The Community

Although the outlook plug in appears to be very useful, we have a number of users who find it confusing, especially as we can't use the dialler/softphone in our Citrix environment.Are there any settings to be able to disable/hide functions that we don't want to release to our users at this point in time?For example:Removing diallersetting meeting scheduler as default landingdisable "launch meeting"disable start callWe want all users to be able to schedule a conference call or meeting within outlook.The outlook plug in has not passed testing as it does not appear to populate the invite (even though "meetings" is open and scheduling the meeting through "meetings" populates an outlook invite!)We would prefer to use the full plug in as ideally some users would have full functionality and some would have limited functionality - but we would use the meetings plug in if necessary and it worked.UK account of 250 users.Hope someone can help!

I would like to deploy the RC Apps (meetings, GLIP, Phone and Outlook plugin with the "Check for updates option turned off.Is there any way to do this for all? Our users are getting prompted to update/upgrade and they do not have sufficient permission to do so. We would like to manage deployments and update our whole organization through GPO .. not randomly by user. Turning updates off would help us manage this.Any ideas?

Does the Ring Central for Salesforce App support the uploading of SMS and MMS messaging into Salesforce.

disable call forwarding

Does anyone know if Ringcentral rooms can be integrated into third party control systems? Extron has a partnership with Zoom and i'm wondering if the Ringcentral room would work with it because its "powered by Zoom". Thanks.

I have an iPhone X and have updated to the newest Ring Central app. When I am on a Ring Central call and my cell phone rings, the Ring Central call will be cut off and vice versa. It's hard to use my cell phone without worrying that either a RingCentral or cell phone call will be cut off. Any suggestions?

Hi,I have a user using RingCentral phone for Windows and there is horrible feedback when using the default microphone and speakers. We have tried tweaking the microphone and speaker settings but no luck. Any ideas?Thanks.

The RingCentral Glip app appears to not work well with Mac OS Catalina public release version. Specifically, when launching a RingCentral Meeting from within the App, the user will see a black screen briefly, then the entire Glip app will crash. You are able to start/join a meeting from the RC Meeting App, but not from within the unified Glip app. Do you know when Mac OS Catalina 10.15 will be supported as it is no longer in beta? Also, all RC apps should be notarized with Apple to allow them to be opened without having to allow an exception. Currently Gatekeeper will not allow you to open the RC Glip app.

Are robo dialers capable of pressing keys to advance through IVR menus, and if so, do they tend to follow any specific strategy (e.g., spamming #)? Here are two pages I found on the subject:http://www.dslreports.com/forum/r28715445-How-I-stop-telespammers-dead-with-voip-ms-IVRhttps://robocall.devpost.com/submissions/11020-hi-it-s-me-ivrI tried to set something up like this, but I am running into two problems:My main number does not allow routing to my IVR menu, only to the auto-receptionist. My second and third number can be routed to my IVR menu.My business partners and I take shifts answering the phone. It would be a pain to go into the IVR menu settings every time I need to change the extension over to someone else. Is there a way I can funnel the IVR into somewhere where the destination extension can be changed very quickly?Thanks.

I am trying to control the screen of a Mac running MacOS 10.15 Catalina. I can see the background image, but none of the open windows. I can move the mouse and grab windows and move them around which is seen on the remote computer, but I can't see what I am doing on the host computer. I think this is related to the Screen Recording security in Privacy, but Meetings is not adding itself to that feature and I can't seem to manually add it. How can I get full control of a users computer running Catalina?

We have a page group with both desk phones and Cyberdata device and when paging this group the desk phones work but the overhead speakers do not. In troubleshooting with Cyberdata we made a group with just the paging device. Trying to page from the desk phones to the test group receives a unexpected network error message BUT when paging from the RC mobile app on a cellphone this group works (using *84+groupnumber) and the page is heard from the overhead speakers. We initially thought it might be a firewall issue but since it works from the mobile app I think that is ruled out.Any thoughts on what might keep the desk phones from using the Cyberdata device?

I am installing the RingCentral app on several of our Macs,and unless I am missing it, I dont see a setting in preferences for the app to launch at boot/login.Is this set somewhere else?

If it's only one app for all communications why should I need to keep the RC phone app on my cell to make and receive calls? I don't want to use the GLIP/ RingCentral app and a headset in my office. The only option in that app says if it's turned off that i have to use the RC App to make or take calls. Is that still the case?

We are offering phone support to another established office in another town, we run separate businesses. When THEY make calls from their phone, caller ID (what the client see) should be THEIR phone number (not ours). It also would be nice to have an identification ring for when their calls get transferred here, we know to answer it differently. We have set a specific ring type set (in our phone's contacts), but that only works when that office calls us directly. We have call display set to "number called" so that is a temporary fix, but we are missing the caller display.

My ringcentral admin is getting personal text messages of selective ringcentral users in her inbox. She is getting personal texts from personal phone # to another personal #. Is this a security bug ringcentral should look into ?

How do you send a vcard with RingCentral (both softphone and mobile app)?

We are a U.S. law firm that uses RingCentral soft phones. With the last update we lost the ability to see the call duration by clicking the i button in the call log to see event details. Now we have to open the browser based call log to see duration of the call we just ended. See related post asking for duration to appear in the call log without clicking to view event details, which we would appreciate. The solution for that post was to click the phone icon to show duration of call in progress, but that is not accessible once disconnected. We need to be able to look at duration after the call to record time without resorting to the cumbersome process of signing into the web app call log.Lets vote this up to restore functionality that was useful and should never have been removed.

My router stopped working so I started using a regular switch to plug my RC phone into the modem. It now has a DHCP Failed error and "time/date out of sync" message. Along with the fact that it simply isn't working. No dial tone etc. I've power cycled everything multiple times. Power cycled the phone 3 times in a row. At this point I'm not sure what needs to be done.

I am out of the office frequently, so I have my calls automatically forwarded to my cell. When I answer from my cell, three out of four times, the other party cannot hear me and hangs up. I can hear them fine. Is there anything I can do to make the forwarding more reliable? In the US and I have ATT for cell service.

HI all, I am not technology savvy so please bear with me. I use the AT&T Velocity hotspot since its the only service available where I live. I received a Polycom VVX 450 phone and wondering if it is possible to make this work with a hotspot connection?

511 should dial the California Road Side Emergency number but it does not work.

Hi, does my RC # come with fax service

I am able to setup a meeting but when attempt to send it to recipientsit shows a dialog box with the message " The item could not be found"I end up having to copy the invite info and emailing separately and it won't show onthe calendar.

I interrupted a recorded file conversion from rcrecord to mp4. Now, it's stuck as rcrecord. Is there a way I can correct this and convert it to mp4? When I select the double_click_to_convert file, it downloads, but as an rcrecord file.US AccountVersion 6.3.135305.12132 users and 1 client affected

Is that normal? Will I get a success or fail message at some point? It is a 18mb PDF with graphics