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We have had a user somehow added into our live site with a misspelled email address but is not showing in Admin Portal under Manage Users. How do you delete?

My outbound caller ID is showing "UNKNOWN CALLER" to customers. I have it set up to show my company name in the settings on website. Im using the mobile app and have caller ID set to main company number for caller ID.

Product suggestion: have the prompt library available to all assets of the admin portal phone system, not just the IVR menu!

When calling the main company number, there are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide this feature as Ring Central doesn't provide feature parity with on-premises phone systems which all have this functionality.Thanks

Please provide an option to disable the call queue voicemail

I'm looking for an API method to change the On Hold Music, but can't find one. Is this possible?

I never set anything up for ring central Salesforce i tried my RC creds and even tried the forgot your password button but i never got and email. I am trying to open a support ticket.

When I receive a incoming call Notification I attempt to answer the call but I recevive the following error:{u'origin': {u'type': u'Call'}, u'eventTime': u'2021-02-18T19:23:42.528Z', u'sequence': 7, u'telephonySessionId': u's-dad3b26336bf45819c6f6aa3b3b3ae81', u'sessionId': u'24705630004', u'parties': [{u'status': {u'mobilePickupData': {u'srvLvl': u'118735933', u'to': u'#374004@sip.devtest.ringcentral.com:5060', u'ccMailboxes': [u'690648005'], u'srvLvlExt': u'502', u'sid': u'35209077718836'}, u'code': u'Proceeding', u'rcc': False}, u'direction': u'Inbound', u'extensionId': u'690648005', u'from': {u'phoneNumber': u'XXXXXXX'}, u'standAlone': False, u'muted': False, u'park': {}, u'to': {u

I have created an application on sandbox with Subscription and Read Presence permissions. Created a subscription to listen for inbound calls and send a webhook request to our server. All worked fine in sandbox (i.e called the sandbox number and received the payload as expected). I have graduated the app to production and registered the same webhook, but it doesn't work. I am not getting any hits to the registered endpoint, even though calls are constantly being made to the company

We have several SoundStation IP 6000 phones.When we connect them to a 2960-X switch they do not fully work. The phone will power on, receive an IP via dhcp, but not much after that will happen.  Pinging the IP of the phone has almost 100% packet loss.  I've tried several different interfaces on the 2960-X and get the same result.  Verified that I can connect other devices to these ports and they work without issue.  Another strange thing is a few days ago the phones showed up in 'show cdp neighbor' from the switch.  Now, they do not.Now, if I take that phone to 2960 switch connect it, it will power on and work without issue.I've tried just about every setting I can think of on the 2960-X port to try and make this work but I can't get it to work.Has anyone seen a similar issue like this before?  Know of a solution/work around?Summary....Phones will not work when connected to

Hello,I am getting an error on my webhook subscription.,sub-521 WebHook is not reachable, even though I can see that the webhook is being invoked because it hits the breakpoint inside the if statement shown in attached; see error below that. I get a Status 200 Ok response when I invoke the webhook from PowerShell or Postman. I am using ASP.NET/C#. I've also included the subscription code. Thank you for your help.

Phone displays "Phone User - removed"

I am unable to send a fax. I get this error message: invalid phone number regardless of which fax number I choose. What might be causing the problem?

The analytics page is confusing. Company Numbers - only gives number of inbound calls to number of answered for inbound calls - this includes weekend and off hour.Performance Reports - gives extension only inbound and outbound call numbers, but does not gives the calls answered for inbound and outbound separately.Quality of Service - has filter to separate inbound and outbound calls and indicate which ones are answered or missed. But does not have an option to export the data.The report I'm looking for is...Inbound calls# with the number of inbound calls answered and missedOutbound calls# with the number of Outbound calls answered and missed And be able to select filter for company number, call group, or extension based.

I've installed the PLT Hub application and disabled auto answer. It is still happening ONLY in the RingCentral application. Regular cell phone calls do not auto answer. I even disabled all of the "sensors" on the 5200 and it sill answers calls. It will even answer a new call and disconnect a current call.Thank you!

Hi there,I've been looking thorugh this community and couldn't find a way to promote my guests to a member of company.When I go to a service.ringcentral.com and add user with new email it works fine.But whe I want to do the same with people that are already guests it says 'Unique email required'I even deleted guest account in RingCentral App, but still getting same message.Please advise how can I promote guests in my RingCentral to a members.Thanks in advance.

Hi Team, I was searching for a file shared with me in my RC App but I can't find it through "search". Hope you can also add it through keyword search. Thanks!

We are running an event and a participant is getting error #10082 when the launcher starts going.Resolution for them?

Using Enterprise Edition of SFDCUsing Chrome Version 88.0.4324.182 (Official Build) (x86_64)Using latest RC When attempting to SMS from a button on the Lightning page the button will execute a pop up with the phone number of the contact record, but then nothing happens. Noteworthy, I can successfully SMS using the Phone bar at the bottom of the page. Any suggestions?

can anyone help me with this?

When trying to make a call using the desktop app (windows), it only allow for ''Internal calls only'', but i can make calls just fine using my iphone ...been trying to fix this for days now and i have run over many related topics here but nothing seems to be working for me...So how to slove this?ps: i have the role permission to make calls 

problem when contact name is not filled in when adding a contact to ringcentral unified. Sometimes the contact cannot be found and sometimes the contact be found only through scrolling and not through search.If the contact is found through search the contact profile initials is the area code instead of the company name.PLEASE FIX THESE BUGS IMMEDIATELY IT'S REALLY ANNOYING AND IT MESSES UP MY CONTACT LIST THX!

I want to discontinue my BT line and use RingCentral to take incoming and make outgoing calls. Can I use my existing DECT telephones by using an adapter to connect BT plug into RJ socket on my satellite router?

Hi, Can I attach a pdf to a txt?

I have added a new user to our SandBox development environment and sent the invite email,However when the email arrives the url ro register the new user is invalid and just goes to a 404 page or just says the activation has expired.https://service.devtest.ringcentral.co.ukapi/handle-action?at=88f0f228fbaede11d9c5c5db3664b5f26f1f7154bded3c7913cffd8cb2fa5799&action=2&mid=691625005