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We are facing the issue in completing the graduation requirements due to the Read Call Recording permission, For completing the permission we have to execute the call recording API that is https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/recording/recordingId in the URL recordingId is coming in the call Log URL i.e https://platform.devtest.ringcentral.com/restapi/v1.0/account/672573005/extension/672573005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2021-01-05T11:46:00.000Z&showDeleted=false&page=1&perPage=100 But it has an empty record so in that case, we have an issue to complete graduation requirements, we are something in a deadlock situation so please us to move sandbox to production

I have a user extension that is the main extension in our call queues (the first for calls to be distributed to). This extension receives all the voicemail for all call queues as well. The user of this extension is out sick so we have the extension sent to "Do not accept call queue calls". Will this extension still accept voicemail from the call queues?

Reduce tedious tasks of sending fax one by one

Is it possible to change the date format in messaging to the UK format e,g, 30/01/2021 rather than 01/30/2021?

Rolling out RC to all users we are creating teams for them. But some teams have already been created. How do we see all teams that have been created from a super admin POV?

I have a premium account and we have integrated your API with our software we need to increase the 20MB limit to 50MB limit on fax as we have to send bulk faxes on a daily basis.

I have written an app to see the status of all Faxes sent from a phone number. If one fails, I would like to write an app to resend the fax. I can pull back the id from the MessageStore.If I have to, I can recreate the fax from scratch and do it that way but I'm hoping I can just forward the fax or resend it somehow.If it matters, we are using the C# SDK.Thank you.

I keep running across references to "You can only do that in the RingCentral Phone App."Simple things, like1.) my custom fax cover pages are missing2.) cannot add / create custom cover page.3.) Cannot add new Microsoft contact and designate FAX number huh.... Really?....I mean, Really?I have been trying to use RingCentral (beta app for lack of a better term or more confusing term) for several years now. Maybe we can just let it die and go back to three separate apps that are intuitive and work well......RingCentral Phone App for WindowsRingCentral MeetingsRingCentral for OutlookUnfortunately, after wasting another 1.5 hours to re-discover why I aband

Every time I get an inbound call on my laptop, I get 2 instances of the Ring Central phone. I only want the one that's attached to Google Chrome to ring. Is there any way to fix this outside of deleting the desktop app?

I work with customers some times after "working hours". Is there a quick way to temporary turn off the working hours?

This platform.devtest.ringcentral.com page can’t be found

I'm having issue when I authorize my console application through C#SDK, I want to get company details using the Glip Api. I am using the username and password for authorization since it is an console application. I am getting the following errorpublic async Task GetUserList() { string companyId = "~"; RestClient rc = new RestClient( Environment.GetEnvironmentVariable(CredConstant.ClientId), Environment.GetEnvironmentVariable(CredConstant.ClientSecret), false ); rc.token = await rc.Authorize( Environment.GetEnvironmentVariable(CredConstant.Username), Environment.GetEnvironmentVariable(CredConstant.Extension), Environment.GetEnvironmentVariable(CredConstant.Password) ); var r = await rc.Restapi().Glip().Companies(companyId).Get(); }Here's the

We are in the process of moving from desktop RingCentral Classic app to desktop RingCentral app. Our guest users - those without phone lines - don't see the phone icon > , which is as expected, but they don't see the camera icon > either. The navigator icons appear like this > which seems to be a change from RC Classic, where any user, even guests, could initiate RC Meetings with organisation team members or with other guest. Is this

When a RC call is forwarded to my personal cell phone, it used to ring with a different ring sound. RingCentral calls no longer identify themselves anymore. Is there a new setting to fix this?

We have two users with a very specific issue...in the performance reports they are unable to see any data. Even on the default page to to view all users for "yesterday" it shows zero calls and in a couple fields it indicates "Invalid DateTime"Others users not experiencing the issue and I'm unable to duplicate their issue on my end using one of their logins. They've tried already cleaning their cache/cookies, restarting, and trying in incognito with no luck.Just wondering if anyone else has experienced the same thing....I've tried everything I can think of.

Trying this code to send SMS in C# it is throwing a CS0103 at this point:var response = await extension.Sms().Post(requestBody); //name extension does not exist in current context.The full codepublic async void sendSms(){RestClient rc;rc = new RestClient("id, "clientsecret", "https://platform.devtest.ringcentral.com");var requestBody = new{text = "Test",from = new { textFrom = "+15551212" },to = new object[] { new { sendTo = "+15551231" } }};var response = await extension.Sms().Post(requestBody); //Can't get past this point.}

Does RC offer an integration that let's customers schedule an appointment?

Please Add India Audio Conferencing Number

I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating. The problem I am seeking a solution for: Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member. What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible. 2) Having calls assigned to by rotating that will go to the team member who received the calls voicemail if unanswered- this is not possible Any ideas out there on a work around?

We are having issues with graduating our app from sandbox to production. We only have two permissions "Call Control" and "Webhook Subscriptions". The webhook subscription is setup such a way that for every call webhooks are sent realtime. The notification is the "Account Telephony Sessions Event" [0] which requires the "Call Control" permission. We have successfuly created and read the webhook subscirption API and it shows as green in the "Exercise all requested permissions" list for graduation. We called the sandbox number more than 50 times with 100% success and received the webhook with the JSON data for "Account Telephony Sessions Event". But the "Call Control" permission still is showing red. We would like to put this system to production but the "Apply for Production" button is disabled (obviously). Please let us know what we are missing.[0] https://developers.ringcentral.com/api-reference/A

We are recent subscribers to RingCentral and still exploring the depth of possibilities as well as some of the shortcomings. We have had employees report that computer system alert sounds are clearly being heard by parties at the other end of a phone call using the softphone app. I've experienced this myself when talking to other employees. It is so distinct that I often confuse them with alerts generated from my own system.Is there a setting we are overlooking or does anyone have an idea as to how to correct this short of disabling all alerts on an employee's system? Thanks.

Hello,We seem to have a problem while authenticating. When we try to call https://platform.devtest.ringcentral.com/restapi/oauth/token from out Java Backend to get the access token we get the following error:I/O error on POST request for "https://platform.devtest.ringcentral.com/restapi/oauth/token":Remote host closed connection during handshake; nested exception is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshakeCaused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshakeThis was working until 21/12 when we last checked before holidays. Has something changed during that time period?Thank you

I'd like to port a toll free number away from RC but need the local number assigned to it.How do I find this info in the RC admin center?Thanks.

Are those of you on Contact Center also experiencing an outage?

How do I make a three way call on the softphone desktop app?