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So I had a ring central that canceled in November 2018. I wanted to get my old number/account back. I chatted with an agent online and when I gave him the number, he couldnt find it in the database. I gave him my email address, and he found the number and advised I needed to get a new account created. I create a new account using the same email address as the previous account. I call back support and they cant find the number anywhere. I suggest a port, and he said according to the port they still have the number and are not able to complete the port, but yet my number doesnt show up in the database. Any suggestions???

How do I log into ring central through google account?

how do i down load multiple faxes

why so hard???

The feature request for file transfer via meetings says 'implemented' - can anyone tell me why the chat rep told me that wasn't an available feature? Am I missing something?Account type - USNo case number

US based company. Use RingCentral to communicate with team and for trainings. During the presentation, we attempted to screen-share a video with audio. The participants were unable to hear the audio at there respective locations. This is feature is available with Zoom why is it not available with RingCentral? Being able to screen share audio is a necessary feature for our organization. community upvote requested. ringcentral high priority request.

Detailed description of the problem

Texting my contact

I've just started using the RC Desktop app (Mac OSX), and I like the convenience of exchanging SMS text messages with my clients (who are not RC customers).What I can't figure out is how to edit the profile of the telephone number with which I am exchanging SMS messages to include my client's name. It's difficult to scan the list of messages/conversations and have to identify my clients purely by their phone number.I don't want to "invite" my clients to RingCentral. What other solution is there? There's got to be something simple that I am just overlooking.

Hello - I have a question please:What would happen if I left the Company Caller ID Name blank?Does the system allow it AND what would then show when outbound calls were being made?Thank you, in advance, for your help.Michael

How do I know when a question has been resolved?

I will be having a videoconference with several people (possibly 50) but I don't want 50 little faces on the screen as no one will see them. Can you put in a "speaker view" option or something so we can only see the face of the person who happens to be talking at the moment? Right now I understand there is nothing like this????????

there is an option from ringcentral portal to set caller id for local number, after I entered company name exactly the way i want it to appear, but it won't work. It only show the number when I do outbound call.Can ringcentral help me with this feature?Thanks.

I have proved that by letting calls ring through and not answering, they are showing up as refused calls in my system; can this be true?

It's been over 3 months we have been complaining about the sames thing, calls being dropped or clients getting message please enter your voicemail password" instead of getting our greeting. Every time I call to fix one thing they mess up another. Just yesterday we called again with the same issue about clients complaining that our line only rang once and called was then dropped. Mary the person who got our call at ring central now disconnected all our greetings and only 2 phones ring. I am ready to throw the ropes and leave them after almost 10 years.

Robocalls.Does the RingCentral app accepts robocalls. Having issues with major sites (Apple, Bing, Yahoo, Superpages) being able to verify my business site by calling my RingCentral phone. The phone either does not ring or I just get a missed call message. Thanks in advance.

Is this even possible?The default soft keys are assigned to redial, dir, intercom and dnd.I would like to change intercom to "missed calls," which would save me the trouble of punching list/call history/missed calls/select.Can it be done?Thanks!

With the RingCentral Faxing solution will I have the ability to have 1 main fax number that can server multiple people. If so how would the faxes get to the users? Want to implement this within our organization. Would this be based on Extension within my Avaya IP Office system? Thank you in advance.

We need to route incoming calls from a particular number with an extension. What is the RingCentral standard for entering in the phone number. This is not only for enabling these rules, but also so that we can keep our data consistent with our SFDC org. I'm having troubling finding documentation on this issue. For example, I need to forward a call from (800) 555-1212 Extension 101 to our Sales Queue. How would I enter this number in to route based on the caller ID phone number? Would it be 8005551212#101, or 8085551212.101, or is there another format that we should follow?Thanks,James

I just noticed that Glip calendar can be edit by guest and admin don't have control to restrict that? is this a bug or something? i have a guest that changed the meeting time for everyone which create confusing among other members and messed things up. we can't depend on glip calendar if there's no admin control to that, please advise if there's something i can do to prevent that.

Hello Guys, I have subscribed for missed call webhooks in ringcentral. i was receiving webhook data properly and it's suddenly stopped working

I have been using RingCentral for the past 3+ months; I have done a lot of automation around passing DTMF along with phone number - For example - tel:8664567890,,,12345# -> This would dial this 866 number and after the call is picked - will pass 12345#.This has been working flawlessly but somehow it stopped working a couple of days back when i started testing.Could you please help me resolve this issue.

Hi all, We're using RC Glip desktop app. Our users are having an issue that when they're working from home RC app will open and close seconds after. It will continue doing this until you close it down in the system tray by right clicking and 'quit'. This is happening for all users when working from home (they dont use VPN) and dont use Outlook integration. They all work fine in the office (on our LAN), but as soon as they're use external wifi connection it continually loops. I've logged it with RC support, but they're not familiar with this issue. Has anyone else had this issue? Thanks for any help as I'm all out of ideas. Mark

My Glip desktop app started opening and closing as soon as I turned on my computer this morning. I have uninstalled and reinstalled but no change. Help please, I cannot use my computer without uninstalling it completely, it takes over my monitor intermittently.

I am looking at signing up for a virtual receptionist service to take calls when I am unable to instead of the call going to voicemail. I am in their trial period right now, but cannot seem to get it to work. Ideally, I want it to try me first, then if I don't pick up, it forwards the call to the external number which was assigned to me by the service.I added a new user without a phone to my account and assigned that external number to them, then added that user to my queue. But the calls are not being sent to them when I don't pick up, it just tries me again.