Ask The Community

Hi does anyone know if you can run a report for a specific date range in Cx but exclude a certain day. For example I would like to run a interaction summary report from Jan 10th through today but exclude March 7th.Thanks 

We submitted all the docs/registration for TCR and now the entire system has crashed - no outbound texting, a broken API and Ring Central won't even acknowledge the mess they have caused. Customer Service Rep was RUDE!! Asked us to restart the campaign, pay $26 three different times, and told us a new 20 day wait. All while we see the API is broken! Time for a new VOIP provider...good by Ring Central!!!

Hi there, This is Eason from Yealink.My email address is eason@yealink.comRecently, we received requests from out customers that hope Yealink headsets can integrate with RingCX.After we searched the info Internet.We found RingCentral already posted a article that announced Yealink headsets can work with RingCX.However, they cannot work together after we test them. Yealink R&D found RingCX already added Yealink headset integration code in RingCX.It seems that RingCX is connected to Yealink code, but when requesting HID permissions from the web page, RingCX fails to recognize Yealink's HID device.Is there anyone who can help our mutual customers? 

The time on the phones is an hour ahead and it is not changing? 

i have a couple of questions about international calling, 1 how would i turn it on, and only enable it for certain people, and two we do not have international calling credits with our current plan, do we need to have the credit bundle purchased to make international calls?

My implementation: import RingCentral from "@rc-ex/core";import { RingCentralCallControl } from "ringcentral-call-control";const ringcentralSdk = new RingCentral({server: "",clientId: "",clientSecret: "",}); useEffect(() => {if (!ringcentralSdk) {console.error("ringcentralSdk is undefined");return;} if (!webPhone) {console.error("webPhone is undefined");return;} if (ringcentralSdk && webPhone) {const rcCall = new RingCentralCallControl({sdk: ringcentralSdk,}); rcCall.on("new", (newSession) => {console.log(newSession, "rc call session");}); // const activeSessions = rcCall.sessions; // activeSessions.forEach((session) => {// session.on("accepted", () => {// console.log("Call accepted:", session);// }); // session

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration? 

I’m getting “None of this user's phone number(s) has the SMS capability!” error message. I could not find anything in my account to enable it. Please advice.

Is it possible to read incoming sms and provide reply to that sms. I am using nodejs

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

The exact plan is to create shared email and assign a number to it in ring central admin portal, the same email can be used with all users for sending & receiving fax.. User can access shared email through SSO. please suggest if can implement something like that.

I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious.So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106.Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call.According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?

I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?

We have been having issues for about 2-3 weeks already.  We’re not sure if it was even longer.Incoming/outgoing fax not being received.  Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.TERRIBLE SERVICE FROM RINGCENTRAL.  Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.  With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider.   RINGCENTRAL needs to go to TELUS directly to solve this.   I’ve coordinated with support, have a support ticket and still no response.  Looking at other options for a Fax and phone service that is relia

I'm implementing a RingCentral integration that requires starting calls from a server-side application and later transferring those active calls to a client-side web application. Specifically: I use the server-side softphone JS implementation (ringcentral-softphone-js) to initiate outbound calls When needed, I want to transfer the active call to a WebPhone instance running in a React client application My research indicates RingCentral has a built-in "Switch call to this device" feature, which appears to accomplish this type of transfer using SIP protocol mechanisms rather than the REST API. Technical Research So FarI've analyzed the SIP traffic during a "Switch call to this device" operation and found it sends a specialized SIP INVITE with a Replaces header:INVITE sip:+15551234567@sip.ringcentral.com SIP/2.0Via: SIP/2.0/WSS xxxx.invalid;branch=z9hG4bKxxxxxxx

I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.

We already use a different program for internal messaging, with no intention of moving away from it. I understand that users can hide the message tab from their main menu, but I am requesting a feature be implemented to disable Message entirely.  

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Po

I have Ring Central EX and I’m trying to block an OUTBOUND  number from being called by my office.   I have a former customer who’s asked us not to call them any longer and I’m hearing that Ring Central can’t do this for the EX platform.   I’m shocked that a major phone system doesn’t have this extremely important feature.   Yes I know that I can block a number from calling me but instead I want to block a number so that nobody on my staff can call them.

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future?  We are Google Workspace users.  Love what you’re doing with Ring--thank you!!

TCR Registration is taking a long time to be approved. Is there a way to speed it up or get in touch with someone for help? There is no option for help on the website. I wished I was informed of needing to sign up for TCR when signing up with ring central. 

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.