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My client had a billing issue and explained he had tried to contact sales and support several times, only to be placed on infinite hold. When he did get an agent, was told there are 86 calls in the billing queue.  The rep offered to leave a message for call back, and no one returned the call twice.  I was on the line for 30 minutes with an agent who could not help and offered to transfer me to the billing queue, assuring I would not lose the place in queue.  Waited another 10 minutes with silence, call still connected but no one ever returned.  Since this has been ongoing for several weeks we are aware of, is this the proverbal writing on the wall that RingCentral  “used to be” the best for customer support?  I have been on hold for billing department now for 1.5 HOURS!

Is there a report of SMS activity? I realize there are “SMS Logs” but those must be downloaded and manipulated in a spreadsheet.  I’m looking for a simple report, like the calls report, that will tell me how many SMS each user sent in a time period. We’re integrated with Salesforce, but that count isn’t accurate :(

Is there a way to see which days are busiest over certain timeframes eg over a year period, which days of the week are busiest? And to see other reporting based on the day of the week?

I want to program a button on our receptionists’ Yealink T54W phones that does the same thing as the “Accept Queue Calls” slider in the RingEX app.  One push will toggle it to the opposite setting (on or off).  Receptionists are using their pc/REX app for their own Extension, not the reception phone extension. We want that control on the hardware. Thanks

Hello all, I understand that there are no webhooks to know if a recording is available, I’ve done most of my integration, I’m getting the recordingId from the telephony event “disconnect”, now I need to get the recording, Tech Support said that the recording is not available real time that I will have to poll the content API, which should be this one: /restapi/v1.0/account/accountId/recording/recordingId/content, however in the docs it says that that API only returns 200 with the recording media as the body, so, my question is, how does the return code and body looks like when the recording is not available to download? should I check for a 404 status code and retry later? how does that work? Thanks,Raul

My SMS was shutdown yesterday and is still down today. Your site says that TCR was extended but that is not correct. There is an open case but I am told that it could take up to 20 days. Am I shut down for 20 days??

While using the Ring Central extension, some members of the team who use AirPods to take calls are experiencing that if they are on a Teams call and receive an RC call, it mutes their teams unless they log out. I’ve asked them to use a different headset in the meantime, but wanted to report the bug.

I need help connecting with a high level customer support leader at Ring Central.  I have been in weekly sometimes bi weekly contact with our account executive, TCR support team, and  back-office support teams on the application since we originally filed it in November. Our SS4 form, website, and TCR application have been reviewed by the support team and our account executive and no one is able to determine why the application will not go through. We are now into the 4th month of trying to resolve the issue. I am very disappointed in the experience. If we do not get it resolved by the end of February then we will be ending our services with Ring Central as it was the primary reason for moving to them as a provider.   Here is a brief synopsis of the issue:No one has been able to provide guidance on what does not match on the SS4 document and the application since November 2024. I have sent the SS4 form over multiple time & 2 different formats. Everyone that reviews it says that it m

Pretty much as the title says.  If my personal number is 555-555-5555 in the script, the SMS goes through. I am part of a group that has the number of 999-999-9999.  If I switch to that number, it breaks permissions in the script.  Here’s the response paste after my access token.  SMS Response: {  "errorCode" : "FeatureNotAvailable",  "message" : "Phone number doesn't belong to extension",  "errors" : [ {    "errorCode" : "MSG-304",    "message" : "Phone number doesn't belong to extension"  } ]}Error sending SMS: Phone number doesn't belong to extension 

I have an unbuntu server running apache with virtual directories.  I’m getting the following  error when I attempt to register a webhook:  Failed to create subscription: WebHook responds with incorrect HTTP status. HTTP status is 404.  The code that is rendering this error is: async function createSubscription() { try { let response = await platform.post('/restapi/v1.0/subscription', { eventFilters: [ "/restapi/v1.0/account/~/extension/~/telephony/sessions" ], deliveryMode: { transportType: "WebHook", address: process.env.WEBHOOK_URL } }); console.log("Subscription created:", response.data); } catch (error) { console.error("Failed to create subscription:", error.message); }} 

Is it possible to call any domestic number from any extension within my organization using a server-side application? I need to place a call on the user's behalf, and I do not want them to authenticate, hence the need for a server-side solution  var parameters = new MakeRingOutRequest {     from = new MakeRingOutCallerInfoRequestFrom     {         phoneNumber = "15559000410" // Assume this is a queue number     },     to = new MakeRingOutCallerInfoRequestTo     {         phoneNumber = "15559991234"     },     playPrompt = false, };// Call from any extension in my company, possible to call on behalf? var resp = await restClient.Restapi().Account().Extension(“XXXXXXXX”).RingOut().Post(parameters); Console.WriteLine("Call Placed. Full Response:\n" + JsonConvert.SerializeObject(resp, Formatting.Indented)) But I keep getting ..“In order to call this API endpoint for another extension, one of the following permissions [InternalCalls, DomesticCalls, InternationalCalls] have to be granted with

OAuth's authorization code flow requires developers to register with RingCentral a redirect URL to which users authenticating will be sent upon successfully authenticating. Each app can register multiple redirect URIs (which is commonly just a URL in the classic https:// format) in order to accommodate different user flows. The specific URL an app want to redirect a user is sent by the app when the user is initially sent to RingCentral to login. This URL must match one of the redirect URIs on file for that application. If it doesn't then the following error will be returned by RingCentral: {  "error" : "invalid_grant",  "errors" : [    { "errorCode" : "OAU-109",      "message" : "Redirect URIs do not match" }  ],  "error_description" : "Redirect URIs do not match"} This check is essential to maintaining the security of RingCentral and of your application, and prevents third-parties from hyjacking your app and redirecting authenticated users to untrusted sites. Another error may be retu

Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the solutions are no longer viable. 

I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn’t. Can someone point me to how to accomplish this. 

Hello,We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

I am experiencing issues with the createSIPRegistration API when attempting to register a SIP device using the following endpoint: createSIPRegistration API.Issue Details: Error when passing device.id in the request body: Request fails with the following error: { "errorCode": "SPR-123", "message": "device is not allowed for Web.", "errors": [ { "errorCode": "SPR-123", "message": "device is not allowed for Web.", "applicationType": "Web", "parameterName": "device" } ], "applicationType": "Web", "parameterName": "device"} Error when not passing device.id and setting sipInfo.transport as TCP or TLS: Response: 503 Service Unavailable. Error when setting sipInfo.transport as UDP: Request fails with the following error: { "errorCode": "SPR-112", "message": "Client edition is not compatible with current Brand", "errors": [ { "errorCode": "SPR-112", "message": "Client edition is not compatible with current Brand" } ]} Workin

I need assistance in getting in contact with my account manager or someone that’ll respond.Over the last year, I’ve been in contact with an assigned account manager, on numerous occasions communication between my team, and myself has broken down completely - we’ve been left in the dark for weeks on multiple occasions. I can highlight one occasion of being provided with numbers that are completely unusable for us  This is a recurring theme with RingCentral and is proving to be very disappointing.

I can’t seem to upload my customers PDF bill. I can upload a bill for a different customer, which is obviously not right. The loading wheel just keeps spinning and will not allow me to move forward and choose a date for port. Why, if both bills are a PDF can I not upload the correct one? I never get an error message it just continues to load. 

I have now spend multiple days trying to set up Authentik (goauthentik.io) as SAML IDP for RingCentral. No matter what config I try, I always end up with this error:"Sorry for the inconvenience. Please contact your administrator to provide the reference number below in order to find the corresponding error."Has anyone had success configuring SSO with Authentik?

We have a Yealink T46S and a T415, How do you do a direct call pick-up between the phonesusing DMTF code *58 + ext. number, however get error - “this call cannot be picked up"additional info - We are on a ringex Standard  Plan..

I’m oddly struggling a little bit trying to figure out  how to forward all calls to my toll free company number to a webhook I have on my Ubuntu server.  All the documentation seems to point me to having the end-user pick an extension.  Is there a way to forward all calls in the current admin section? 

When I use Ring Out and the person I'm calling doesn't answer immediately the call transfer to their voicemail.  At the same time they pick up and I hear the voicemail in the background of my call with them.  Why is voicemail and the live call for person called overlap?

Outside of receiving emails regarding maintenance that keeps getting pushed out, is there a “single source of truth” where we can look at daily to see what is scheduled?  Keeping up with multiple emails, with same subject, is not doing it.  Thanks!

How can I set my office hours to be reflected in my presence automatically for days/times that I am actually available so I dont have to do it manually. Cant I just set my work hours so my team knows when I am in or out?

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?