Ask The Community

I would like to use the AI summary for voice memos that I have recorded, not just for calls with another person. How do I access this feature?

New Ringcentral customer! I have a user/extension with a dedicated, real phone number. An outsider can currently directly dial that dedicated 888-XXX-XXXX number and reach the user. However, our workflow never calls for an outsider to directly call that user. Instead, we want customers to call our main company number, work through the IVR menus, and (if appropriate) be transferred to that user by IVR. That number is currently receiving many irritating junk calls.How can we block all external, incoming calls to that number, but still allow IVR transfers to it? I tried to remove the external phone number from the user entirely - but it appears ringcentral requires a user/extension to have a real phone number.Thanks for your help!

Hello RC folks,Does anyone know of a setting that will remove the leading plus sign on an attachment upon receiving a fax-to-email document? Our EMR application will not save documents with a “+” in the filename, so we are forced to edit each attachment that comes in, it’s very time consuming.

We will be using Cellular LE to connect an ATA.  If these are 4 or 8 port ATA’s, does each number/port on the ATA require a license?  1-fax, 2-alarm???Thank you!

We use SSO, and want to use SSO only. Zoom has the option to include parameters in their application msi package, but recently developed an admin option to disabled facebook and google sign in options. Has RingCentral developed any workarounds or solutions to do this as well?

We are heavy users of the RingCentral Audio Conferencing service (267-930-4000, enter Participant or Moderator passcode.) This afternoon, our users started reporting an error: after dialing the bridge number and entering a legitimate Participant code, the caller hears "Access code accepted. This has been an internal error. You will be disconnected. Goodbye."I've opened a ticket with RC support. An engineer responded that they had "reset the conference audio queue, which should help with any issues being experienced", but that has not cleared the issue.Has anyone else been experiencing this problem? If so, any suggestions on how I can get RingCentral to fix it?

How do you handle state by state recording consent in RC?

Do the below items incur additional cost if used?1. JWT creation2. APP creation(private only)3. API calls( any limit till no cost is incurred? no cost for api usage?)This is specific to RingEx Pro

Hi RingCentral Community,I'm exploring options for real-time communication within a mobile app and was wondering if RingCentral provides native support for real-time communication (RTC) similar to how WebRTC works in browsers. Specifically, I'm interested in how RingCentral handles real-time communication on iOS and Android devices.Do you support WebRTC-like functionality or a similar protocol for mobile platforms, and if so, could you point me to any relevant documentation or code samples for integrating this into a mobile app?Any help or resources would be greatly appreciated!Thanks in advance!

Hey Community and Developers. Why doesn’t Zoho’s RingCentral integration allow users to hang up calls directly within the Zoho CRM plugin? It seems users currently need to end calls separately using the RingCentral app. Is there a workaround or setting that enables this functionality?From my research, it appears the integration relies on the RingCentral API for call handling, which might limit certain features in the plugin. However, the available API documentation doesn’t provide enough detail to confirm this fully. One alternative I’m exploring is switching to the browser call handling method, which seems to offer full control over calls.While this alternative is functional, implementing it would require time and resources to train users and update workflows. If there’s a clear and definitive answer regarding this issue, it would help me make an informed decision on the best course of action.Thanks in advance for your insights!

I have a proprietary customer administration tool where we’re wanting to integrate RingCentral into directly. I’m wanting to be able to add a button from the tool to start a call and input data into the IVR prompt. So it’s pretty much like automating entering in a customer’s ID # so an agent doesn’t have to do it manually. Trying to see if this is possible with the call api?

How many people have been charged repeated fee for the TCR registration of $20 + tax?I just came to discover that RingCentral can’t do this, if they aren’t listing all reasons for decline in one email. 

Our number company number is XXX-XXX-XXXX on a I-phone. When we make a call to our customer from our company number, how can we make it to show XXX-XXX-XXXX?

I'm switching from Clarity Voice to RingCentral. How Can I transfer all contacts that I have with Clarity into RingCentral?

Hello,I have the MVP product and am having issues with "After Call Wrap-up Time" set at the queue level. It is set to 3 Min, but I am getting reports that the queue users get no time before being placed back as available. To date this has never worked for them. They are placing themselves as DND as a workaround.Is there a dependent setting somewhere I have not found. I have searched the downloadable manual, RC University and the Community. I don't see this issue being raised or addressed elsewhere.

Is it only possible to get call summaries if you take calls on a PC?

We have noticed that when we use the “Override Branches - Meeting” to have department meetings our Service Level drops significantly in the campaign summary by campaign report.We assumed that time when we are in Meeting mode, would not be calculated into the Service Level.   Are we missing something or is there a way to factor out the calls that come in while we are in meetings and cannot take calls?Is there a better way to do this?Thank you.

If installing Ring Central app on a terminal server, is there a way to restrict who it runs for?  Only select users would need it and I don’t want it to use up anymore system resources than for just those users.

Hi,I’d like to ask if how would I be able to import leads to that the contact numbers will be saved? 

Not sure if im just missing it but is there a way via API to add a company number for a SPECFICI Site.We are a multi site environment and we need to abaility to quickly add Holidays at a site basis.Doing this at a queue level is not acceptable as when its out of hours it counts the call as abandoned and skews any metrics…I can add one as a company number but this adds it under the main site.. 

We are currently using three numbers to send SMS to our users, but we’ve noticed that the basic API rate no longer meets our growing demand. As our SMS volume increases, we’re trying to understand how the rate limit is structured.Is the API rate limit set per number (one seat) or is it shared across the entire company account?

Can I activate it so when someone reaches an Announcement only extension they can get a repeat of the information by pressing a button? For instance to be able to say something like, to hear this information again press pound, and have the announcement repeated? I know pressing pound on the main greeting for our Auto Attendant will repeat the menu but what about for announcement only extensions. Thanks.

I have set the admin password prior to provisioning but after provisioning it no longer works on the phone. Provisioning has obviously blocked access to the admin of the phone since the Advanced menu has nothing more than change the password but it does nothing. I would like to log into the web interface and back up the configuration and make changes. The standard passwords do not work. 123, 456, 789 and I have seen 7227 and blank as possibilities. Is there a known password or a place in the admin portal to see one? 

Can I add more that 1 user name for an extension number? We have a use were as several people share 1 number and would like the corporate directory to allow callers to dial by name to any one of the people in a department using the main number as their extension.

I am in the US and have an employee in the Philippines.   I need him to be able to make calls using his computer laptop to our clients in the US.   We currently have our phone lines with Ring Central.  How can we make this happen?