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Can we see the data from RC in BH analytics, for example, calls and messages. 

On the Interaction Details report, I noticed we have thousands of segments where the “Term Party” is “SYSTEM” and the “Term Reason” is “END-CHAT”. For both our email and SMS queues, all digital interactions are transferred to one user with the termination reason “END-CHAT” like this example below. This only happens when he is logged in to CX, and he never sees the interactions in his inboxes: When Joe is not signed in to CX, digital interactions do not include this SYSTEM term party segment, just AGENT: What is triggering this “END-CHAT” segment and how is this one user tied to the SYSTEM party?

We are having a bizarre issue today with RingCentral.Under https://service.ringcentral.com/application/company/phoneNumbers/allNumbers, most of our users’ numbers have a grayed out checkbox.  When we move our mouse over a grayed out checkbox, we see This number is a Digital Line that is not eligible for bulk actions.  A RingCentral team member mentions that this is normal. Our team has previously not seen this issue, so that is new to us.Here’s the biggest issues:In the app, when users search by name, nothing s

Hello everyone,Our users will be sending SMS either through our in-house app or the RingCentral app. We would like to implement an automated sanity check before the message is delivered. If users utilize our in-house app, we can have control over this process. However, for the RingCentral app, is there a way we can intercept outbound SMS at the account level before they are delivered?

Hi,My business name is only registered with Ontario so I don’t have a federal BN. I don’t have a need and don’t plan to register on the federal level. How can I register for TCR to continue to send SMS to my clients with a federal BN?

HUD we been using that for training and monitoring calls why is this option not in new app??

RingCentral work calls show on iPhone carrier call history clogging up my personal contacts and adding to iPhone. I need ability to disable linking my call log with ringcentrals please.

How many people are allowed in a free meeting and what’s the time limit on it?  I’m getting a lot of conflicting information about this and would like some written official thing proving whatever the answer is.  For example this says 24 hourshttps://support.ringcentral.com/article-v2/RingCentral-Video-FAQ.html?brand=RingCentral&product=RingEX&language=en_US#GUID-b3f7a87f-eb1a-4aed-8872-ec58d1169552-en_us_manage-videoThe last FAQ says 50 minuteshttps://www.ringcentral.com/video.html This says 4 people can join. Then 500 with an add on, then 100 but there’s

I am trying to set up the system so that when a call comes in it will forward to a different (outside) phone number and extension. (ir: incoming calls would be forwarded to our other location 555-1212 ext 37)if the call is not answered it will then roll over to a different phone number and extension.I can see how to set up an external number for call forwarding but cannot see where the extension option is. 

Hi does anyone know if you can run a report for a specific date range in Cx but exclude a certain day. For example I would like to run a interaction summary report from Jan 10th through today but exclude March 7th.Thanks 

We submitted all the docs/registration for TCR and now the entire system has crashed - no outbound texting, a broken API and Ring Central won't even acknowledge the mess they have caused. Customer Service Rep was RUDE!! Asked us to restart the campaign, pay $26 three different times, and told us a new 20 day wait. All while we see the API is broken! Time for a new VOIP provider...good by Ring Central!!!

Hi there, This is Eason from Yealink.My email address is eason@yealink.comRecently, we received requests from out customers that hope Yealink headsets can integrate with RingCX.After we searched the info Internet.We found RingCentral already posted a article that announced Yealink headsets can work with RingCX.However, they cannot work together after we test them. Yealink R&D found RingCX already added Yealink headset integration code in RingCX.It seems that RingCX is connected to Yealink code, but when requesting HID permissions from the web page, RingCX fails to recognize Yealink's HID device.Is there anyone who can help our mutual customers? 

The time on the phones is an hour ahead and it is not changing? 

i have a couple of questions about international calling, 1 how would i turn it on, and only enable it for certain people, and two we do not have international calling credits with our current plan, do we need to have the credit bundle purchased to make international calls?

My implementation: import RingCentral from "@rc-ex/core";import { RingCentralCallControl } from "ringcentral-call-control";const ringcentralSdk = new RingCentral({server: "",clientId: "",clientSecret: "",}); useEffect(() => {if (!ringcentralSdk) {console.error("ringcentralSdk is undefined");return;} if (!webPhone) {console.error("webPhone is undefined");return;} if (ringcentralSdk && webPhone) {const rcCall = new RingCentralCallControl({sdk: ringcentralSdk,}); rcCall.on("new", (newSession) => {console.log(newSession, "rc call session");}); // const activeSessions = rcCall.sessions; // activeSessions.forEach((session) => {// session.on("accepted", () => {// console.log("Call accepted:", session);// }); // session

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration? 

I’m getting “None of this user's phone number(s) has the SMS capability!” error message. I could not find anything in my account to enable it. Please advice.

Is it possible to read incoming sms and provide reply to that sms. I am using nodejs

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

The exact plan is to create shared email and assign a number to it in ring central admin portal, the same email can be used with all users for sending & receiving fax.. User can access shared email through SSO. please suggest if can implement something like that.

I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious.So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106.Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call.According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?

We have been having issues for about 2-3 weeks already.  We’re not sure if it was even longer.Incoming/outgoing fax not being received.  Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.TERRIBLE SERVICE FROM RINGCENTRAL.  Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.  With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider.   RINGCENTRAL needs to go to TELUS directly to solve this.   I’ve coordinated with support, have a support ticket and still no response.  Looking at other options for a Fax and phone service that is relia