Ask The Community

Currently to log calls automatically into the HubSpot CRM we require a contact to be associated with the 10 digit phone number. If a contact is not manually assigned for the call record - RingCentral will create one for you by appending the type of communication (Call or SMS) and the 10 digit phone number as the first and last name respectively. Later users have the way of modifying that contact by either appending the right information or merging it with an existing contact in HubSpot. There are plans to address the contact creation settings later in the year - but for now if it remains to be large impact we recommend setting up a workflow to delete these “Unknown Contacts” within HubSpot. 

I need two cordless ring central phones for my business. How can I order them?

I am having an impossible time trying to get support for an issue on the new app. Since having installed the newest version, I can no longer listen to my voicemails on my headset! I have reached out to customer support, who only verified that I had all the correct settings in place, and suggested I post here. This has been quite disappointing. IF I do want to listen to a VM, I need to do so via my computer speakers. Sure wish the dev team would address this quickly. The old version worked like a charm in this regard.

We are moving away from Skype to RingCentral.   I’m wondering if Ring can show “away” in the Status more accurately.  Currently it appears that a person’s status remains green/available until a timeout puts them as Offline or they physically log out or disconnect from Wi-Fi.  It would be nice if there is an in-between “Away from keyboard - Yellow” status, that would indicate the person is logged on, but is not currently active.  Skype indicates this away status when a person locks their screen or times out.  Our employees find it very difficult to interpret “Offline” as Ring portrays it. 

How Can I exclude a Lunch State from the Excluding Lunch State from Voice Agent Non-Utilized Time Rate metric? Im basically trying to calculate what percent of a reps time logged in is spent in a work state other than available or lunch?

How do I add a person to an existing texting group? 

Is the shared contact list feature not added yet? We do believe its an important and very helpful feature.

How can I record the call and record my screen at the same time? I am able to record what I am doing on my screen by starting and recording a meeting, and it records what I am saying, but you can not hear the person on the other line. 

Hi There, I would like to set up a webhook that sends the call transcript to a make.com URL which is triggered based on the call being over a certain amount of time. Is the this possible and if so can you send over some guidance on how to do this?Thanks, Sam

Does the other user need a specific type of phone to accept a video call request from RingCentral? 

We need a sandbox environment for testing has anyone created a best practices in doing that ? 

Good afternoon,  Our company migrated to RC about 3 months ago and are still having persistent issues with outbound calls being marked as spam. We ported over numbers from a lot of different providers but nearly all my users are now back to using the same phone numbers they used to have and have their Outbound Caller ID set to their respective company/office number. We are also using a Custom Caller ID but that doesn’t even show up when I’ve tried calling my own phone or others, just the company number that’s set as outbound.Despite this, they are still being marked as spam by our customers. I have two questions. 1. Is there a simple step I’ve overlooked to prevent this issue from happening? 2. If not, it looks like my last resort would be to try the Free Caller Registry. I’ve downloaded the cnam list from our RC account already. When I register does each number need to have the same Display Name (aka the Custom Caller ID)?I’d prefer to have the display name match the given office loca

Is RingCentral supposed to log the transcript or summary of the call within a “connect” note in Bullhorn? I have that option turned on in my settings, but I am not getting a transcript of the call in the notes.Second, what would log a call as a voicemail? When I leave a voicemail it is logging in Bullhorn as a connect.Thanks!

How do I send a fax ?

We need to have the AI notes for calls automatically transcribed into Netsuite.

already did trouble shooting with Frontier Agent , try to get assistance with ring central.unable to get access due to creating a ring central case #.need help getting technician to come to our office. its been more than one month to trouble shoot this issue. we need this to be fixed asap. 

Hi all,Under the RingCentral desktop app, settings, and HUD, there is the option to turn on “Ring when extensions I am monitoring receive incoming calls.”  Is it possible to turn this on remotely or from the admin portal or to have it on by default so we don’t have to turn them on one by one through the user? Thanks.

Hi, does anyone know if missed calls to the RingCentral Embedded dialler in MS Teams should show up as a missed call on the MS Teams icon on the start menu or do you have to click to the Ringcentral app in Teams to see missed calls?there is something about notifications hereRingCentral for Microsoft Teams - Embedded App | RingCentral SupportNotifications for missed calls, fax, text, and daily unread itemsbut for us its not workingThanks!

I have several speakers on my Mac that all work with RingCentral, but I just suddenly lost the ability to make calls using my AirPods Max.  I have forgotten and resynced the headphones, but that didn’t help. I don’t know what to do next.

When we send a fax that fails, the only option is “delete” or “re-send”.  How can we view what we were trying to send?  Once it sends successfully, you can use the eye icon to view it but there is no icon like this under a failed fax.  This is a problem as we have no idea what it was we were sending out to look into it?

Press 1 when on Call Queue - wants to remove it

Hi all,How do I setup user coverage on RingCentral?  By coverage I mean that if a user is getting a call and she’s not able to pickup, then whoever is assigned to cover his/her phone will start to ring and able to pickup call, then if nobody can answer the calls, then it goes to the voicemail of the first intended user since that is the destination the caller was trying to reach.Thanks 

HiWhen a call is logged on Bullhorn , and the user is not logged into App Connect, the call is logged under the admin user. It would be far better for the Created by field was populated with API user, or a generic name. Using the admin’s name causes confusion, as there is no easy way to distinguish calls actually made by the admin, or notes added using the admin’s name.Thanks

On the Main line if you call the other extensions it will give you an error message that intercom calls will not be accepted even though it’s been programmed.

Hello,I'm using the RingCentral app integrated with Pipedrive. While the SMS exchange is being saved under the contact, it’s not appearing under the associated deals (even though the contact is linked to the deal).Could you please help me configure it so that SMS messages are also logged under the relevant deals?Thank you in advance for your support!