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Can we give access of RingCX Analytics to users with "Supervisor Role"?Or can we give access of RingCX Analytics to a specific user that is not an “Administrator” ?

nvm

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

How to record a non phone presentation in clients home

Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.

Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?

How do I use the URL app launch tool to connect to Pipedrive

Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension? 

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

I’m struggling to create a report in Analytics that shows the options that a caller selected when they entered an IVR. Any help would be greatly appreciated. Thank you

When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call. 

Using other wireless and wired headphones I have higher call audio volume in RC (web based). Set the Jabra Evolve2 85 as the output/input device for RC and set audio at 100% with no difference to call volume. System sounds and internet audio are all normal volume. The ring of an incoming call is normal, but the actual call volume is still very low.  So just the RC is an issue. Any ideas to fix? TY     

How do I make my RC# not show up as spam when I call customers?

We want to port in a number from a cell phone that is primarily used for sms with customers with customers sending their orders. Currently the physical phone floats between several people in the office so we’d want to create a queue (I assume) and then have the people that use the physical phone currently be in that queue. The problem I see however is there does not seem to be a way to respond to SMS in the desktop app from a queue number or see SMS received by the queue number within the desktop app. Thoughts on how to get this done in a functional way?

When I’m calling a call center or customer service, as they navigate you through the innumerable menu items, after pressing each key, the voice of the other person/machine is lowered for about 3-4 seconds, making it impossible to hear what they are saying, especially if I need to press another key. Is there any way to disable this behavior? I want the IVR on the other side to be on full volume the entire time. Thank you. 

We just received a desktop phone through Ringcentral (Yealink T57W) and I don’t see any feature to transfer callers to an employee’s voicemail.  When using the Ringcentral App, there was an option to transfer to vm when the employee was on a call.  Is there any way to transfer calls to vm using the Yealink T57W desktop phone?

I’m not sure if anyone else has encountered this issue or if there’s a solution for it.When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.The internet connection is good, and I’m on WiFi in the office.Has anyone experienced this, and if so, what are the potential solutions?

Performance reports not delivering via subscription.I feel very confident it is set up properly however I have not been receiving the reports via email.Any suggestions to troubleshoot? Calling RC tech support is awful, and most of the time the call just disconnects..terrible csThank you

When I activated our company account, I was assigned a toll free number from RingCentral.  I need to port over our current local number to our account and I want to replace the toll free number provided by RingCentral with the ported number, but I have no option to select that toll free number in the “Assign to” dropdown in the number porting menu.  Will I have to submit a support ticket and wait for a response?  I have tried calling support but after 30 mins in the call que, I hung up.

My question - How on earth do we get anyone to provide an update of value? We’re told to wait 5-20 business days. It’s now 23 business days since I submitted my SECOND (the first registration ‘disappeared’) number pool registration and still sat here waiting with no more information provided. The case was already escalated and I re-contacted two days ago and was told I would receive an update by email the next day - didn’t happen. No one responds to any emails on the email chains and people on the phone just fob us off. So what now? 

im porting from google voice, the ring central wizard is asking me for a recent bill, but my google voice is free, i do not have bills and i’m unable to proceed with the port request.

Hello. I am hoping to view Billing History via the RingCentral admin portal. However, there is no tab titled “Billing” when I log in here. My user should be the only admin user attached to this account - I am wondering if there are incorrect roles setup. Thanks! 

Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

Update: as of January 1, 2025, the RingCentral Developer Sandbox is no longer available.On October 7, 2024, we began the process of notifying customers via email announcing our intention to eliminate the developer sandbox environment at the end of the year. We understand that this change might raise some questions, and we wanted to provide people with additional information, and links to resources to help you navigate this transition smoothly. First, this change will impact two groups of developers in different ways, and we want to help you ascertain which group you fall into so that you can plan accordingly. For Core, Advanced, and Ultra Customers:Impact: You are primarily affected only if your company is actively using

Calls to our main line ring numerous times before the voicemail picks up - I’d like to reduce the number of rings but can’t find it in the Admin portal.  Thanks.