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I'm hoping to have Ringcentral log call data and text messages into contact fields in Pipedrive

What is the current state of development on setting up an integration with Pipedrive (not through Zapier)?

Are the call monitoring api’s available for systems where Ringcentral + Incontact is used as a combined offerring? 

I’m looking for confirmation that all fax history falls out of the app every 30 days.   I have a user who is saying their history is blank and they were looking for faxes sent  two months ago.  

Our company was promised a credit for an entire months service.  Every time I inquire for the status of the credit, we are assigned a new account manager.  Then that person says they will look in to it.  Then when I follow up, NO Response and we are given a new representative.   I have included months of emails to our reps and NEVER hear back from them.  Simply the worst customer service I have had with a foreign company.  

Under dashboard > credentials there’s an N/A where credentials used to be. What happened to them? 

We need to disable the voicemail option completely at different times of the year. We don’t have the staff to handle the number of voicemails that we get during our peak season. I have not been able to turn that feature off. In the call queue>voicemail & messages, there is not an option to turn it off. I can for after hours but not during business hours. Does anyone know how?

Shared Lines. Can another user join an ACTIVE call on a shared line?Like the AB Shared Line is called. User A answers. Can User B also join the line while the call is active?If so, how?

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

How do I change the main phone number for our RingCentral since we moved our office to a different county and want a local presence?

Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines. I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label. On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords. Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord. On the 17th I received 2 power chords bringing my tota

Hi, We had this pop up two weeks ago but only on our T46U phones. Whenever we try to view a missed call or view call history in the menu, we get an error message that Authentication Failed. Please Try Again. This is across our entire organization. I put in a support ticket, and within a couple of days, I received two phone calls and an email from Ring Central telling me that it was a known issue affecting several of their customers, they had re-created the issue, but didn’t have a resolution yet. A few days later, Ring Central closed the support ticket as resolved, but we’re still having the issue. I re-opened the ticket and tried to escalate it, but I’ve not heard back from anyone at Ring Central. This is causing significant issues in our workplace, so I’m trying to find a solution.Thanks, Mike Camden  

We communicate with our clients on a one to one basis.  We NEVER broadcast texts or sms messages.  We have completed the TCR form 3 x and failed each.  We have had4-5 conversations with RC TCR “specialists” and recently forwarded a copy to RC at their request of our privacy policy that is on the web site and still no one seems to be able to explain to us what we need to do to be compliant.  I tried to explore Textbot on the RC applications page and the appears to no longer be available.   We are a very compliant company … yet this situation baffles us.  I would never recommend Ring Central to someone who intends to use their system for texting. Can anyone suggest next steps? Thx,

In the ‘Make a sample API Call’ tutorial using Python, I get the following error:“Unable to authenticate to platform: In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user.”

When I receive a .vcf or vcard file (i.e. someone shares a contact record from their cell phone) via an inbound text message to my RingCentral number, I can't open the file or directly add that contact, without going to a desktop and opening via another software. For example, with my iphone, if someone sent me a text with a person's contact record (as a .vcf file), I could open the contact record right from the text message application and add the newly received contact record directly to my iphone contacts. Now, when someone sends that exact same message to me via my RingCentral number, I can't open the file on my phone, can't add it to my RingCentral contacts, or do anything else useful with it until I log into RingCentral.com, download the file to my computer, then open via 3rd party application and manually type it into my contact list on RingCentral. That seems like a major step backward in technology! Am I missing something here? If not, w

We have a seasoned employee that has been using ring central desktop app for a long time.  Her Polycom vvx 410 phones red light stays on even after she has deleted all the messages, faxes, and etc .  We tried a couple of things like restarting the phone.  This will work until someone calls, then it stays on until we reboot the phone.   We also did a update that was inside the app but that didn’t fix the issue.  Please help.

Hello, new to ring central with company and i am looking for other ring tones to add to my receiveing calls list instead of just bell and other one where can i get more ring tones? current version is: 22.3.0.44615 thanks

How to schedule a recurring fax in RingCentral? as an example, we would like to send a fax out to the same (fax) phone number everyday? it is to test our fax server ever morning it is internal to the company, can this be done without having to set up a fax using send later in a profile for each day it is to be sent?  

I have revised my tcr and my privacy policy on my website was written by my lawyer. Still was acceptable by tcr registration. What else can I do to get texts working for my company? This is important for my business to communicate with customers. Thanks for looking into this

Is there a way to get RinCentral to automatically activate DND mode when a call handler is in a call or meeting on another app? For example a Google Meet or MS Teams meeting? I have been looking through the admin portal settings and online articles but have not been able to find a way to set this up. Thanks!

The feature I am requesting is for Hold Music.  I would like to be able to upload multiple files and have an option to RANDOMLY select one to play, so that the same file is not always played.

I don't want to buy a Plantronics or Jabra headset. Is there a way to make other wireless headsets/ear buds fully functional when using the RC Desktop phone app on computers running Windows 11?

I need to add more than 10 members into a simultaneous call queue. How can I accomplish this? 

We had to move away from Ring Central and go to Five9 because of this problem and really want to come back to Ring Central so we are hoping to hire a devleoper that could assist us. We need a online form that is published to a website to pull up automatically based on the call que that is called. Bascally when someone calls que 1 we want the web form for company 1 to come up but when someone calls que 2 we want the company form for que 2 to come up. All forms are websites. 

I am using production credintials to get Basic token in order to send sms{    "error": "invalid_client",    "errors": [        {            "errorCode": "CMN-408",            "message": "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user.",            "parameters": [                {                    "parameterName": "permissionsName",                    "parameterValue": "ThirdPartyAppAccess"                }            ]        }    ],    "error_description": "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user."} The user whose JWT token is used for getting access token has Developer Admin role. In my understanding it should have "ThirdPartyAppAccess" permission.Why I cannot get access token using