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I'm on Windows Desktop version 24.1.16.9318 and recently that or another new update makes it so incoming calls are a separate window. Every time this "feature" is reintroduced it forces me to use it, it always appears in my way and I'm sick of having to turn it off, I've probably disabled this anywhere between 5-10 times so far. Now I have no idea how to disable this. The below article is wrong, there is no use standalone window for phone calls in the Phone section. I would like incoming calls to be a Notification using the built in Windows Windows notification functionality.https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=MVP&language=en_US

Disclaimer: I'm a new partner, decades of "telephony" and development experience. I have been trying since early January to learn if RingCX is a fit a customer, who serves the banking industry and has very specific call requirements. Candidly, the production sales/support team seems vastly disconnected from the dev/api team. If I'm relegated to what's shown, I've a growing feeling RingCentral isn't a fit.. I'm praying this group can change that.My client's needs can be broken into two categories: Call Control, and Call Reporting.Call Control:My client may not call any number belonging to a claim more than 7 times in 7 days. In addition, calls may not be made outside the local time hours of 8a-9p (time shall be evaluated by matching of area code the dialed number.. more below)My vision of the solution: Either natively or via api use & development, a dialed number is matched to claim via db lookup IF claim numbers have been dialed less than 7

what is the logic of the call legs?i mean - what's the rationale behind the creation of each leg?i need to download call recordings. some times, the call has a few legs, each one has a recording element inside it. since i need to use the name of the caller and the called, how can i decide, programmatically, which leg to use?the names in the call's data ("to" "from" elements), most of the time if not in all cases, doesn't match the names in the legs' data ("leg.to" "leg.from" elements).for instance, in the following call, there are 3 legs with recording elements.what's the difference between them?thanks,{"uri": URI,"id": ID,"sessionId": ID,"startTime": "2017-10-18T16:00:44.059Z","duration": 60,"type": "Voice","direction": "Inbound","action": "Phone Call","result": "Accepted","to&quot

We are looking to build an App to get the interaction analytics available in the AI endpoint. Described here: https://developers.ringcentral.com/guide/aiThe big red box saying This feature is in BETA is scaring us. Does anyone know how stable it is? Is it constantly changing? Any insights you can provide into what is working and what is not?We are mostly looking to get Transcripts, Summary and Emotions but we may have a high volume. Around 100 users in a RC Account. Thank you!

Hello, Does anyone know what happens if the User who generated the JWT Token for our application was removed from the client's account? WIll that JWT token stop giving us access?Thank you!

When someone from outside our organization calls in, is there a way for the caller to send their own call straight to voicemail? We have an answering service that helps us answer calls and we want them to try to transfer calls to us when possible, but there are times when it would be better for them to just send the call straight to our voicemail.

We are trying to use /ai/insights/v1/async/analyze-interaction endpoint described in Extract interaction analytics from a media file (ringcentral.com). We tried multiple options for `insights` field but none of them returned any Emotion insights.In documentation there are emotion insights for each sentence in utteranceInsights"utteranceInsights": [ { "start": 2.52, "end": 6.53, "text": "Could produce large hail isolated tornadoes and heavy rain.", "confidence": 0.93, "speakerId": "1", "insights": [ { "name": "Emotion", "value": "Neutral", "confidence": 0.7 } ] } ],but in our tests, regardless of what recording we send, the insights array is always empty.Sample request:1. With "all" insights:{ "co

All the preloaded ring tones are very jarring or completely ineffective as ring tones (music that fades in, etc.). Does any one know how I can change the available ring tones on every phone without having to set every user up on the app and individually change every ring tone? These are Cisco CP8851 phones, if that helps.

We are unable to monitor a call using supervise api after JWT migration. Its working fine with password grand type authorization.We could see subscription api's providing 200 response.SubscriptionApi(Returning 200 response)rc.restapi().subscription().list();Team, Could you please let us know why call monitoring is not working in JWT flow?Code(Java) :rc = new RestClient(RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, RINGCENTRAL_SERVER);rc.authorize(RINGCENTRAL_JWT); superviseRequestAgent.agentExtensionId(extensionid); superviseRequestAgent.supervisorDeviceId(sipdeviceid); superviseRequestAgent.mode("Listen");resultAgent = rc.restapi().account().telephony().sessions(telephonysessionId).parties(callparty).supervise().post(superviseRequestAgent);We are getting below error{ "errors" : [ { "errorCode" : "TAS-120", "message" : "Can't find registered deviceId for current user

Hello! We are using an ATA setup as an extension to work with our paging system. Currently you need to dial the extension and when it is picked up you have to dial 00 for the zone. I am wondering if there is a way to include the 00 after dialing the extension so that users do not need to enter the 00.

I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.Thanks.

I'm trying to update my app to use JWT. I'm using the C# API. It seems like a one line change, but I'm getting the error"errorCode" : "OAU-251","message" : "Unauthorized for this grant type"

Hi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call log data? Thank you in advance for your help

Does anyone have a work around for monitoring calls via the mobile app?

RC Cover Page Error.JPGI had a user that needed a custom cover page with the sender phone number changed. When I tried to do a test cover page in the RC app it would not upload (docx or pdf), got an error.

We would like to see additional status indicators that would differentiate between whether an agent is on a phone call or in a huddle/screen share session. Having a single red dot next to their name in the RingCentral App does not provide sufficient information to determine whether or not the agent is available for a phone call. Requiring agents to set a custom status message to reflect their current call availability is not a viable solution for us.

We are having a critical issue with our RingCentral Call Queue sending calls directly to voicemail. When an inbound is made to our call queue number, the routing takes it straight to voicemail, no agents phones ring, all agent's are set to available and it is business hours. All configs have been triple checked and this seems like a bug or issue. Backstory: This call queue worked fine in the past and still works as intended if we call the Call Queue direct number from our cellphones to test. Issue: Today we started working with a new vendor to send us live transfer calls to our call queue and every time they transfer a call to our queue number it goes straight to voicemail. Our agent’s phones do not ring ever, we cannot even find where this voicemail recording is coming from as it is not shown anywhere in the Admin Portal or the Call Queue settings pages when we investigate the configuration. The company that is transferring calls to our queue sent us a recording of what vo

I have been continuously receiving errors when trying to submit a developer support case. The error says 'unavailable at this time, if the issue persists contact support' -- I tried clearing cache/cookies and submitting via an incognito window. Neither option worked. We need assistance ASAP and are unable to even start a ticket.

I've been trying to submit a support case for two days and keep getting the message below; I've tried multiple computers/browsers and cleared caches. Anyone else experiencing this issue?

We have had doctor's offices, insurance co's and some governmental health agencies contact us about faxes they have sent for various reasons (payments, documents, etc.) but we have never received said faxes. The offices have fax confirmations. This is a very significant issue for us. Has anyone had this issue and if so, any solutions?

So far we are able to start conference calls using the webrtc library and the endpoints to create a conference token and bring in the participants. Is there a way to be able to know when a participant hangs up or when a new participant is brought in so that we can update the interface accordingly (display new participant or remove the one that hung-up)? Also, how can we remove a participant in the conference call?

Our office has users who are in about 6 queues each. Just starting last week users began receiving the pop up box for Pickup Calls, where it said "Pickup" below the green button, which has never happened before. These are different than regular queue calls, which say "Answer" below the green button. They don't follow our Status rules, so users are still receiving calls when under DND for lunch. However these calls aren't showing up as missed calls in the call history either. We currently use RingCentral in Teams. Anyone else having a similar issue?

Our system is set up with RingCentral on Poly.Routing:Inbound goes to Call Queue. Rings 10 members.Would like these calls to only ring the Poly phones, not the desktop app or mobile app.Direct calls or Extension to Extension should ring Poly and apps.Turning off Call Queues in the Admin Portal or apps disables Poly phones and apps, so that is not a solution.Found one case that was similar:https://community.ringcentral.com/questions/116554/how-to-make-queue-calls-ring-desk-phone-only-and-d.htmlThis would work, except there is no choice for Extension to Extension calls. They go only to Poly, not Poly and app.Any thoughts appreciated. Thanks!

With one of my users I have an odd issue. When they go into the placed calls on the Poly VVX 350 there is the name of the person they called but the number shows as 9632580,74147 and when they try redialling it can't connect. Only seems to be happening to this one user.

The article here https://support.ringcentral.com/article-v2/10587-G-Suite-Auto-User-Provisioning.html?brand=RC_US&product=RingCentral_MVP&language=en_US states "The users auto-created in RingCentral will be capped by the number of seats/users purchased in RingCentral. Attempting to auto-provision more users into RingCentral than the number of seats/users purchased will be flagged as an error in the Google Workspace provisioning dashboard. "What's not clear if whether I can use Video Pro licenses instead of MVP? I'd like to just have a surplus of Video Pro licenses to be assigned and then I can upgrade them manually to MVP. This is just so I can make onboarding new users smoother for my HR department.