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I answer two separate phone lines for my bosses. When they try to dial each other directly, those internal calls also ring to me. How can we bypass them ringing to me so they can quickly connect with one another? Is there a way for us to set up a rule for all internal 3-digit calls to automatically route to the bosses and not the assistants? Thank you!

What is the current minimum version for the RingCentral desktop app

Hi, I am trying to get access token for ringcentral through node red I am facing grant type issue. Here I have attached the issue. 

Hi I am trying to do some local testing by using the sandbox credentials from my registered application, but I am getting the OAU-255 error. This application is currently in production, can I not use the sandbox credentials to send a message?Client ID:5D4LUlgTSOXbmSZdZcemO5

Hello,We are trying to develop a call monitoring solutions where we want to monitor multiple agents at the same time on a single supervisor device.Want to confirm it is possible to supervise multiple agents through a single supervisor device at the same time.

We are currently using RingCentral EX. After upgrading to CX, we want to check whether the EX call-log API and ringcentral SDK can be used directly.

I am using ring central for sending faxes in my organization however everything was working before 1/8/2024 but currently i am facing an invalid client exception while trying to authorize my backend app on the ring central app using jwt auth flow, although i am putting the same clientid, secret and token that was used before also my token is set to never expire, so i need to know if there is a general issue currently as i did not change anything, this is happening currently ONLY on the sandbox environment please adviceThis is the error i am facingContent: {  "error" : "invalid_client",  "errors" : [ {    "errorCode" : "OAU-255",    "message" : "Access to account [] is prohibited for private application",    "parameters" : [ {      "parameterName" : "account_id",      "parameterValue" : ""    } ]  } ],  "error_description" : "Access to account [] is prohibited for private application"}

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

Need a report that shows presence status totals per rep per date.   i.e. John Doe.  Monday,   Avaiable 6.1 hrs   Do not disturb  1.7 hrs  Offline  16.4 hrs    

We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?

Hi,I have a basic Node app and having issues authenticating. I have set my server, clientId, secretId and jwt. However, I keep getting this errorThe [Audience] claim value must contain a token endpoint URLMy code looks like:const RC_SDK = require('@ringcentral/sdk').SDKconst path = require('path')require('dotenv').config({ path: path.resolve(__dirname, './.env') })var rcsdk = new RC_SDK({ 'server': process.env.RC_SERVER_URL, 'clientId': process.env.RC_CLIENT_ID, 'clientSecret': process.env.RC_CLIENT_SECRET});var platform = rcsdk.platform();platform.login({ 'jwt': process.env.RC_JWT })platform.on(platform.events.loginSuccess, function(e){ console.log('LOGGED IN')});platform.on(platform.events.loginError, function(e){ console.log("Unable to authenticate to platform. C

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:  

My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?

regarding the recent notice: Verizon has announced that it is no longer accepting “vtext” SMS messages from non-PTN numbers. What is vtext? What is a non-PTN number? Does this mean I can't text with my customers anymore with the Ring Central app?

My phone randomly through out the day will say line unregistered. How do i fix this?

Is there a way to put a button on a desk phone to be able to toggle in and out of call queues?

greetings. I have a user that states she hears a beeping during call that are being auto recorded. this interferes with conversations and messages she leaves with customers. I have removed the auto-recording feature from her user and it stops beeping. I reactivate is and she hears it again. She has the same settings as others users in her department and they do not hear any beeping. Thank you for your input.

Have not been able to add more than 10,000 company contacts for years now. Any idea or possible limit increase coming soon?

We can receive inbound calls from other carriers such as Sprint and TMobile, but we cannot receive calls from AT&T numbers.

I have DND and forwarding on my RC. I receive emails of missed messages, but I cannot find them in my account.

I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?

I have tried to block a number but continue to get calls from it.

It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.,It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.

I have many call queue users who will continue to get calls when their computer is locked even though they toggle off Accept Call Queue Calls and change their status/presence to DND. When they unlock their computer, it shows their status as Available and within several seconds it changes back to DND. Please help!