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Hi allWeb: 22.4.20.2259 2022-11-25 17:19:21Desktop: 22.1.31.2866 Windows (x64)In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.Why has this changed?The "Get Started!" screen is not useful in any way, opening in the Phone screen is.Does anyone else have this problem?Cheers

Hoping the community has insight as the lack of support with Ring Central is approaching legendary status. Essentially, we already have TCR brand approval AND a campaign approval. We then launched a customer outreach using Ring Central Labs Enhanced Business SMS. From ~ 1:11pm to 2pm it was fine and then every single text was unable to be sent. We paused the outreach and that's of course where the Ring Central customer service fails. After ridiculous "guesses" by tech support (which means they really have no idea) we are still waiting. This outreach needs to get out as it is a contractual requirement for the company so hoping someone on here has had a similar issue and can provide some insight.

Probably a dumb issue, I'm used to C# and Python but not PHP, trying to move an automation I have over to PHP.Not sure what I'm doing wrong here, but every time I run the below code, then test it, I receive "Uncaught Error: Call to a member function post() on null in /path/to/myapp.php"<?php require('vendor/autoload.php'); use RingCentralSDKSubscriptionEventsNotificationEvent; use RingCentralSDKSubscriptionSubscription; $RINGCENTRAL_CLIENTID = 'sensored'; $RINGCENTRAL_CLIENTSECRET = 'sensored'; $RINGCENTRAL_SERVER = 'https://platform.ringcentral.com'; $RINGCENTRAL_USERNAME = "sensored"; $RINGCENTRAL_PASSWORD = 'sensored'; $RINGCENTRAL_EXTENSION = "sensored"; $rcsdk = new RingCentralSDKSDK($RINGCENTRAL_CLIENTID, $RINGCENTRAL_CLIENTSECRET, $RINGCENTRAL_SERVER); $platform = $rcsdk->platform(); $platform->login($RINGCENTRAL_USERNAME, $RINGCENTRAL_EXTENSION, $RINGCENTRAL_PASSWORD); $subscription = $r

Is "https://service.ringcentral.com/" blocked in UAE

Hello,We are having an issue where calls are not being forwarded to the next person in the call queue if the primary answerer is on DND.What we want: -if person A either doesn't pick up OR is on DND, the call rings to person B-if person B also doesn't pick up, it goes to voicemail Right now, if person A is on DND, then it just goes to A's voicemail and doesn't ring to B. Here are the settings I have under Call Handling - Missed calls: -if set to "Voicemail" then it functions as above, and the call is not forwarded if person A is on DND-if set to "Forward to extension", it does rings from one person to the next but it will never go to voicemail if person B doesn't pick up. The actual "ringing" the caller hears goes away after the allotted number of rings for person B, but the call still shows connected for the caller, and never goes to Voicemail.Does anyone have a solution for this? My thought was to make a call queue, but when I go into

Hello! I previously changed line keys 3 to 12 on my Poly 450 phone to presence for other users. Now, I would like to restore the lines to have customizable line keys 3 and 4 assigned back to the user (in addition to line keys 1 and 2) and make the rest of the lines (5-12) available for presence. However, if I try to remove presence from another extension on lines 3 and 4, the system does not let me assign a line key back to the user (such as User 1 on line keys 1-4), only another extension, so if I delete it, there is a blank assignment on lines 3 and 4 and I can’t even press that button. This means that I either have 2 lines on this extension (and the user won’t be able to pick up more than 2 calls) or all 12 assigned to the user, but I can’t have 3 or 4 and the rest be used for presence. That doesn’t make sense to me. Can that be changed?I tried going through the Web Interface, but it did not change the actual line key assignments on the phone (Web interface s

I have a user who works from home and was never assigned an extension or number. She wants a number now so that she won't be giving out her personal number every time. She came in and showed me her RingCentral app and she was signed in. When I got to the admin portal I cannot not find her anywhere. I tried creating a user but it gives me the "email already in use". How can I find her account? The only way I can search is through the "Users with extensions" but she was never assigned an extension. Thanks

This has been a long (multi-year) issue, that we have just recently confirmed with RC tech support. From our RC account we can send long sms messages (longer than 160 char), but we cannot properly* receive them ever.By "proper", I mean that all long text messages received from most canadian carriers that are longer than 160 char (approx), are received as multiple messages and usually in the wrong order. With several months of testing with RC tech support, they finally acknowledged that RC does not support the sms technology that all Canadian carriers use as their standard for identifying the order of long messages so that they can be "reconnected" in the proper order and then delivered and displayed as a single message (as it was sent).RC tech support has acknowledged this, but yet they will not provide any estimate of when it will e supported properly, OR any commitment that they are even planning to. We asked them to update the website to reflect this as a

Hi,I am using the RingCentral API to send faxes. The confirmation email that is sent via email does not contain a valid filename, but instead, shows some weird characters, as shown below:I am using the .NET SDK as shown below:Is this a bug with the API?Thank you in advance!

Over the last few weeks, our company has been having small little "blips" on our Polycom VVX500 devices. During these blips, company-wide an error is thrown on our Polycom saying "Line Unregistered" and we are unable to make or receive calls. These blips last for about 30 seconds, and then things go back to normal on their own. My laptop is connected to the internet via ethernet, straight from the Polycom device. And during these 30 second blips, our network does not go down, and I am still able to ping out to Google's DNS with no issue.I checked the logs on my Polycom's GUI, and see the following coinciding with whenever these blips happen:0419025151|sip |5|00|SSL_get_error nLen -1 errno 110 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)0419025151|sip |4|00|TLS Listen Thread Exit0419025151|cfg |5|00|Prm|Array parameter key.x.function.prim index 324 is out of range0419025236|sip |4|00|[TLS] Server Certificate Common Name 'sip421-121.ringcentr

Our main number has been approved for TCR campaigns, but i do not see any way to view/send SMS from our Main Company Number. How do I do this?

My newest user is unable to reset her own password. Whenever she asks to reset it, a request goes to our admin email even though her email address is associated with the account. We want her to be able to have control over her own user info - how do we give her permission to change her own password?

I have a general voicemail box set up for our main company number. When I sign in and go to phone > voicemail, it only shows the voicemail associated with my number and not the main company number/general voicemail box. How do I access this?

Sales person did not explain any approval processs for business texting. Its like this information was held back for the purpose of making a sale, at my expense. I had business texting ay previous carrier.

Hi, I'm writing a microservice for my web application that will use the RC API to automatically make calls to phone numbers that appear in the list in real time.The calls will be made through the RC Windows app (not through the browser extension).How can I make it so that a new request to the API is not made until the active call in the app completes? And the line in the app can be busy not only with outgoing calls from my app, but also with outgoing calls outside of my app, and incoming calls.Is there any way to get the line status of a specific RC account or a specific RC windows app to block the ability to make new calls while the current line is busy?

Hi, When I'm not using my mobile phone and a call comes though, my only option is 'swipe to answer'. This compares to when I am using the phone and options are the red 'X' which sends the call to voicemail and a blue checkbox to answer the call.How do I change the moble app function to enable me to quickly send a caller to voicemail?

I recently inherited our RingCentral account and recently formatted and added a polycom phone to our system. On this new phone it has 6 lines available and all of them are displaying the users name. On other phones on our system it is only showing the first 2 lines with the users name. I'm not able to change the settings on the phone because the password gets changed to something I don't know on the phone and I'm not able to remote connect to the phones IP address. I also see for this user, in their presence, they are showing only 2 lines with their name. Is this a local phone setting I can adjust or is the setting somewhere on the RC Admin portal? Is there a section in the RC Admin portal that I can see the config settings to find the password and/or reset it?

when our front desk calls one of our extensions the recipient will hear the phone ring but the caller doesn't hear a ring on the line. the caller just hears dead air until the recipient picks up or it goes to voice mail. I can't seem to find a cause or a solution. this also happens when a call is transferred to the recipient.

Does anyone have the most recent VPAT documents available to send me ASAP? I'm having a hard time getting in touch with our Account Rep and need them urgently! Thank you!

Ring Central's Admin Portal is a scam and also the Setting up TCR registration and assigning numbers to your SMS campaigns (ringcentral.com) where it doesn't even say anything about the delay it would take for provisioning numbers. In Admin Portal, it says it would take a couple of hours but how long does Ring Central's "couple of hours" take?I already assigned the numbers to the campaigns which are already registered, so I waited for the ETA that the 4 Customer Support from the TCR Ring lines that I've talked to which they said 2-3 hours. And guess what? It is still not even now (7 hours) and we can't use our SMS on Ring. Now, talking to their supervisor and they told me it would take 72 hours. What a scam.It affects a lot of businesses when you are not correctly saying the right time it would take for them to use a certain system/product. Which means it is affecting our business as of the moment. And saying it would take 3 days just to finish the provisi

Correct fax number isn't available in drop down list in settings. We receive faxes at the correct number. How do I fix it?

Hi I am forwarding my ring central phone number to a mobile but its sending callers to the mobile phone voicemail instead of my Ring Central voicemail. I set the settings in the call forwarding for missed calls to "send to voicemail" Thanks for any suggestions.

Has anyone had any luck connecting Looker Studio to RingCentral API for call analytics?

Hi there,I'm currently working on archiving call log metadata and hoping to cutdown on deduplication. I plan to loop through the pages of result sets using the nextPage object URI within the navigation object.Let's say there's some error that occurs, and I'm able to preserve the nextPage URI in my error logs. How long will that nextPage URI be valid for, so that I can resume fetching the rest of the result set?

Hello,our development team is trying to implement receiving attachments from the Team Messaging API. (files, images, videos etc)When we're listing messages in our chat using this call: https://developers.ringcentral.com/api-reference/Posts/readGlipPostsNewif the message contains attachment(s), sometimes we're getting an object containing 2 properties per attachment (f.e. attachments: [{id: "2181292580874", type: "File"}]),Screenshot 2023-04-19 at 9.11.41 AM.pngScreenshot 2023-04-19 at 9.11.14 AM.pngand sometimes we're getting 4 properties per attachment. Screenshot 2023-04-18 at 11.52.54 PM.pngSo sometimes we're getting the id and type. Right now, we can't locate the API call in the documentation that somehow uses this id to get more information about the attachment. Are we missing something, or is this not yet implemented?When we're getting contentUri as one of the 4 fields, I assume we have all that is needed, but in the instances where we