Community Announcements

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to create and edit any workflow you need by understanding its key components. Understanding the Building BlocksBefore we start building workflows, let’s talk a little about the main components that you’ll encounter throughout your building experience. TriggersA trigger is the event that starts your workflow. Think of it as the “when” part of a statement. For example, when a new chat message is received, workflow will send a message. Here are the triggers that you c

Happy Thursday, RingCentral Community!The weekend is on the horizon, and it's time for our 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you!This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what

Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date: August 21, 2025🕒 Time: 9 AM PST | 10 AM MST | 12 PM EST📍 Where: Register here! In this session:

Hey RingCentral Community! 👋Welcome back to our "Lost in the RingCentral Lingo" series! In our last post, we decoded some core reporting distinctions. (Catch up here!) This time, we're putting the spotlight on your most valuable asset: your team! We'll break down the key terms that help you measure agent performance and understand how efficiently your customer interactions are handled. 🚀Let's dive into some common lingo and explore how it applies to both RingEX and RingCX, complete with the of

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX

Welcome to another RingCentral "Getting Started" guide! Our goal is to help you unlock the full potential of your RingCentral experience. In this post, we'll walk you through the crucial process of registering your business SMS/MMS with The Campaign Registry (TCR). What is TCR? To comply with new industry regulations, mobile carriers now require all businesses sending SMS text messages to register with The Campaign Registry (TCR). These requirements apply to all businesses sending SMS text messages.Why is this important? Wit

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin'

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings.  What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain bet

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

RingCentral AI receptionist is now available to all businesses in the U.S. and CA! Answer calls, handle FAQs, route inquiries, send texts, and book appointments 24/7— so your teams can stay focused on what matters most.  Real results with AI Receptionist from businesses like yours:Integral Recruiting: Handled 93% of calls with AI Owen Security: Made 3x more sales calls with extra staff time Big Think Capital: Freed up 10% of team time

Happy Thursday, RingCentral Community! The weekend is almost here, and we're thrilled to launch our brand new 'Weekend Warm-up' series to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!This program is all about connecting, sharing, and helping each other get the most out of RingCentral. By participating, you're not just answering a poll; you're contributing to a vibrant community where your insights directly help shape the future of RingCe

Thank you to all that joined us in our ever exciting What’s New in RingEX last June 26th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Recent announcements from RingCentral AI for RingEX

Hello Community members! 👋 We're planning another 'Lost in the RingCentral Lingo?' post, similar to our previous one.To make it as helpful as possible, we'd love to hear from you:What RingCentral words, terms, phrases, or general lingo would you like more clarity on?Please share your suggestions in the comments below!

Thank you to all that joined us in the “What’s New in RingCX - June 25, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements 

A big thank you to everyone who attended our recent webinar, "Introducing Native RingEX for HubSpot"! Your engagement and thoughtful questions made it a truly valuable session, and we were thrilled to share the exciting capabilities of this new integration with you.Here’s are some of the highlights:We Introduced a fully native RingCentral experience within HubSpot

Are you looking for a powerful way to enhance your customer communication? Look no further! RingCentral offers an incredible opportunity to integrate seamlessly with Beetexting, an intuitive Text/SMS messaging platform, designed to support businesses in connecting with their customers more effectively.What is Beetexting?Through integration, RingCentral users can take advantage of Beetexting’s 175+ business text messaging capabilities for sales, marketing, and customer service, delighting customers by offering the option to text with you. Research shows that 64% of consumers report they are more likely to have a positive perception of a company that offers SMS as a service

Welcome to another "Getting Started with RingCentral"! Where we guide you through essential features to maximize your RingCentral experience. We’ll be guiding you on how to submit a request to transfer your phone number to RingCentral. What is Porting?"Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another. At RingCentral, you can easily transfer your phone numbers from other carriers by submitting a porting request.What Problem does this Solve for me?Keep your phone numbers: You can retain the phone numbers your customers a