Fax

Today, I submitted a fax filing to a northern CA county superior court, within a few seconds I realized I didn't include a crucial document, the status of my fax still showed as "Submitted" , so I deleted it and resubmitted the complete/correct set of documents. After a couple of hours I received two notifications via email from RingCentral confirming that both my faxes were successful and sent, even though, my fax log only shows my 2nd fax (I deleted the 1st one)! So, just to make sure I understand this, the "Delete" feature doesn't retrieve or cancel a submitted fax, regardless of the status? I thought "Submitted" meant it hasn't been completed or sent yet and I could stop it. I understand when the status changes to "Sent" is when the task is completed!

add fax feature

I'm currently experiencing two issues with fax. I've tried to speak to an agent via Live Chat but no real human agent is available after waiting over an hour :(1. My client tried to fax the document to us, he kept getting the 'line is busy' signal. (tried two different days) We have a separate fax number from the phone number and no other fax was received during those times, so not sure how the line could be busy.2. I faxed the PDF file from RC App to a government agency, but the recipient is saying that the received file appears almost whited out and would like me to replace the ink ?! I asked if they are using the traditional fax machine, she said they are also using the electronic fax.Would appreciate any help!

Our team is concerned that not every fax is being completely sent as a result of two medical providers calling to inform us that some faxes we've sent are missing pages (e.g. a 5 page sent fax is only sending 4 pages).With our previous fax service, we had a common issue where certain images, or files with certain contrast and page coverage, would cause the fax to fail completely. It seems like those same files, when sent through RingCentral, send and produce a confirmation but not all pages are being received. Most of the time, it's a photo of a legal document with poor lighting that causes these issues. It's as if the shading/shadows on the document bug the system out.All faxes that we send out are well under 20 MB and are always PDFs.We use RingCentral Desktop (GLIP) for all of our faxing.The problem is that we regularly use our fax confirmations during the litigation of client matters (we&

I know the standard procedure for sending a fax from email is to add the item you want to fax to the email as an attachment, then send the email to <fax number>@rcfax.com. This works great. Now I need to send a fax via email to a fax number with an extension. For example, 212-555-1212*82. How do I email to fax to that?

I keep on getting an "Unknown" Status Result on my outgoing fax. My recepient says he's going to acknowledge the email once he got it but I've been trying to sit and wait to make sure it'll send for hours now but it's still the same. Tried contacting support but none can give me a definite answer. Can you guys help? I was always told that the person I am faxing don't have a fax number.

Ring Central arbitrarily changes my plan from the RingCentral Fax750 plan to the RingCentral Fax1500 plan without any input from me. My history shows I use about 15-20 fax pages a year. When I received my one e-mail notice I looked on Ring Central's website and there is no RingCentral Fax750 plan shown. Now when I log in I can see there is a change I could have done to the RingCentral Fax750 but is it too late since it was charged and no refund is available (I can get a credit but no refund). I cannot believe how unethical this feels. Yes, there was a notice, but a change should not be made if the same plan is still available. An easy way to get another $64 from each user without any benefit provided.

I would like the ability to add a fax number as a favorite, and perhaps a faxing icon to be able to 1-click that favorite and open the faxing window on the desktop app.

All my faxes are failing - they have been for a few days and I cannot seem to get anyone from Ringcentral on the phone or on chat?

I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area)As it currently stands, only one extension can receive and VIEW incoming faxes.  This is not efficient, as the onus is now on one person to read and later disseminate faxes as necessary.In a physical office situation, with a physical fax machine, an incoming fax can be viewed and read by multiple people.  Why can't we achieve this in RingCentral?Appreciate your help!

When a client tries to fax us, it goes to voicemail. Is there some setting they should change on their fax machine so it wont go through as a phone call? Faxes from other machines go through ok

I don't use the desktop app or mobile app, only the RC web interface. My company details apparently aren't displaying on the fax cover page. (See screenshot.) I have looked through all the questions but they seem to be when using the desktop app. Is there a way to put my company information on the fax cover sheet?

Does it do any good to call the opt out number on these spam faxes? Or, does it just make matters worse?

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.

Many offices in our field turn off their fax machines over the holidays. I'd like to be able to do the same. Is there a way to temporarily disable incoming faxes for our account?

I keep having a fax fail, and it says due to there being too many pages. Does anyone know what the page limit is per fax?

Trying to send fax to domestic number using (###) ###-#### format but fax is failing and RingCentral is showing foreign +## (##) ###### as attempted number

Starting on Friday August 23rd 2019 the faxes we are sending through the API are intermittenty being recieved distorted and unreadable. It is as if they are squished to half size or less (but only vertically). It is happening to many different fax numbers we send to. Understandably people are getting upset. Any suggestions? We have not changed the way we send the faxes and I can see the PDF files in the SENT messages look correct.

Hi, I am trying to fax to Thailand, but it says "Failed - Prohibited destination". What causes the error and how do I fix it? Maybe there is an international fax feature or billing I have to turn on? Thanks.

Hi, does my RC # come with fax service

Is that normal? Will I get a success or fail message at some point? It is a 18mb PDF with graphics

I just downgraded to Fax 750 with a main fax number and 1 additional fax number. How do I assign an email or emails to each number that will be receiving the incoming faxes for each line?

Every time I fax a document with my signature in it, the recipient receives a blackened out page.

View previously sent received faxes.

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back as far as late August. Is there any way to see further back?