Phone

Simultaneous call ringing Now limited to two phones? New Policy?We have an Office Premium account in the USA with a Digital Line (Our 888 number) as well as a 2500 minute toll-free bundle.We have a small business with sales reps in 10 states.We have our toll free 888 number attached to a single user with extension (i.e. 104).Under call handling and forwarding for this user (#104) we have listed the 10 cell phone numbers for the 10 different representatives we have in the different states.We had this set up to Simultaneously ring all 10 phones at once so as to be fair to all representatives. They work off commission. Whoever answers first gets the order and commission. If one rep was on the line the other 9 phones would still ring and the next rep would get the order and so on.I went to make a change to one of the phone numbers in the list of call forwarded numbers, (new rep) and now when I try to save the change, I get an alert telling me th

Our customer Maria with account number: 14437325867 wants to restore the feature wherein they can listen realtime when ever caller leaves a voicemail.

Our company has a lot of people who are now splitting their time working in the office and remotely. In my mind, one of the basic reasons for a system like RingCentral is that users can receive their calls on any device, no matter where they are. Last week, I found out that call forwarding does not work as expected.Consider the following scenario. Jane works in the office sometimes and other times she works from home. Susan is going to be out of the office and Jane is her backup. Jane happens to be working from home that day and Susan configures her account to forward her calls to Jane.The expected behavior would be that Jane would be able to receive those calls regardless of which device she is using (desk phone or Mobile app). However, it does not work. The forwarded calls ONLY ring to Jane's desk. There is no way to forward another user's calls to another user's mobile app.I spent some time on the phone with

I click on my softphone Icon and it just loads in the taskbar but the soft phone does not appear. I've uninstalled and reinstalled. Same issue. Need this to work. I'm on windows 10.

I have an office which has voice latency problems only right after they have put a caller on hold. The local tech tried this from a few different phones in the office and also tried from home to see if the problem was specific to the office. The problem is replicated at home as well. Is this a known bug? Is there any work around? The site in question only uses about 8Mbps and has 50Mbps of bandwidth and AutoQOS is configured on the Cisco switch. There is NO contention for bandwidth as the users are only using VMWare Horizon virtual desktop. So I am certain this is not an issue of bandwidth startvation.

What is the best way to block any international number from calling into a business?

Created a silent installation for the RingCentral Desktop app V20.2.20.147320.2, but the program launches as soon as it has installed. I looked at the msi with orca, but do not see any type of launch property that I can disable. Has anyone come up with a way to stop this?

Using Glip v 19.05.2 (E. 2.0.14) Build 958. When I receive a message, the red indicator will appear on the taskbar icon. Once read it should go away. It usually did, but now, it will not go away no matter what I do. I have rebooted, checked my groups/users for any pending messages and nothing. It still keeps coming back. Now I can't tell if I have a valid new message or if it is the phantom message. Please help!

I am trying to sync past appointments on our Glip calendar with Outlook. I copied the calendar URL and added the calendar to Outlook, but it only shows past appointments from the last 30 days. Is this a glitch, or is there a way to pull in all past appointments?Thanks so much!

Hello,Dropbox has raised an alert for our security team. At this time Dropbox is prohibit from install on company workstations.Does RingCentral automatically install Dropbox on user's Workstation?How can we prevent Dropbox from automatically install on user's Workstation?Thanks in advance.

New customer and completely turned around with what to do here. I setup Call Forwarding rules a month ago on our account and we downloaded the new RingCentral App across the company and come to find out, it doesn't support my forwarding rules, or at least that's what I've been told.I'm a US customer with under 20ppl on the team.I've instructed our team to download the RingCentral App and RingCentral Phone App on their desktop, we all have the RingCentral App on our mobile devices and we don't currently have any hard phone devices.I'd like to setup the following call forwarding rules:Auto Receptionist LinesBusiness hours8:30am 5:30pm, ESTMonday through FridayIncoming calls to our Auto Receptionist lines are forwarded to our main receptionist, Kristine S.It should ring for 20 seconds, if no answer, it then

Account is U.Ssoftware version UC Software Version 5.6.0.20009Updater Version 5.8.0.24992Phones are Polycom vvx411When a call comes in and we lift the handset, or press speaker phone, it goes to new line and dial tone to allow an outbound call.It does not pick up the incoming call like it is supposed to.There is an option in the action buttons to "pick up" the call. But I need it to just pick up the incoming call when the handset is lifted.This started when we ported our real numbers over.When we first started setting up and testing and had the temporary numbers it worked fine and would pick up calls when handset was lifted.I have researched and the one thing I have found, but cannot find an entry for in the config files (via the phone web interface), is reference to call.autoOffHook.1.enabled="1" - this was referenced from the polycom community in a 2014 post.I have c

Hi, folks! I managed to register a ATA Cisco SPA122 to Ringcentral. However, provided it has two ports for analog phones, I was wondering if it would be possible to have two different Ringcentral extensions (same account) connected into this ATA. My account is for US, Ultimante. Thanks.

I was told by RC support to upgrade our company from RC Phone and RC Meetings to one ap, the new RC App. I asked everyone to change but quickly found out that users cannot transfer their contacts to teh new APP. They cannot even add user manually to the new RC APP? We are a logistics company and tal to truck drivers all day. They are not going to click invite links to be added. Our employee have no way to add numbers to their contacts to quickly dial their contacts. What a mess!!! Now we all have to delete the new app and go back to RC Phone. Makes no sense to me. What is that feature not the same from RC Phone? 1. USA account, over 25 users.

Would like to know how to add Names to the mobile numbers I text in the Ringcentral desktop app

When viewing phone call, text and emails on the desktop app and it displays the number but has contact listed as "unknown" can that be edited there to create a named contact?

Over the last 24 hours I have not been able to receive any inbound calls. My dialpad was not working as well and I had many instances of one way audio. I have uninstalled and reinstalled and I still cannot receive inbound calls. I cannot get in contact with anyone from RC phone, does anyone have any solutions before I find a new service provider?

My company often posts attachments (usually pdfs saved on our network) and I have been unable to download them. The box pops up at the bottom of the screen but it will say "0/30Kb, paused". If I go to resume the download, it does nothing. It has only been doing it on my computer. I can open downloads on my phone or other office computers.

the phone contacts I had added in my softphone desktop app are not found in the ringcentral classic, glip or web app. Where did the go? this is very important. I don't have them in my iphone contacts list; but they are stored because when they call me glip recognizes the contact and shows up with the named I stored them with on the soft phone app. but when I look for them to dial they are not found/matched.

I am looking for comments and suggestions on using the Desktop app in an enterprise environment. Below I will cover some of the issues we are having.We are a new RC customer with 400 users. Our initial experiences with the Desktop app have been mixed. For example we have a branch that is using nothing but the desktop app. The main number rings to a ring group. The phones assigned do not all ring at the same time. Some do not even ring at all, but they might for the next call. We have made firewall adjusts onsite as per RC knowledge base articles. The other issue is that there seems to be no Admin install version of the MSI file. We have no problems with users being able to install without admin rights, but when you run the app a windows firewall exception notice comes up with DOES require admin rights. Since our users are not admins this presents a problem in Enterprise environments. As a work around I deployed a group policy that adds the following program path

When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.

Account type (U.S., Canada, UK, AT&T, Telus, BT)US here but global accountRelated case number (if applicable)naDetailed description of problemupdate to app.ringcentral.com has hidden the calendar and I cannot find it.Previous troubleshooting steps takenlooked on line, when to settings ( could only find the option to link my other calendars to glip.)Software versionthis happend after your recent update asked if i wanted to try it.Number of Users affected.not sure who has noticed or not switched yet but as a whole we have over 1000 users.

When i listen to a voicemail message, the system states the callback number as something like 555 billion, 123 million 456 thousand 7. I see no setting that would govern this and it just seems weird that this would ever be the behavior of the system. I opened case number 10634456 and it is now on a hold and i'm not expecting it is getting looked at.

We receive a lot of calls where there is silence on the other end. We have simultaneous ringing set up going to two different numbers, but both of us are seeing this problem.

I would love to add 3rd party software update support for RingCentral to my SCCM configuration. This would allow updates to the application to be delivered right alongside Windows Updates in my environment. I'm not sure if RingCentral supports this setup or not. To configuration SCCM to provide these updates, I would need the custom catalog download URL for the RingCentral Phone application.