Phone

According to the August 2019 release notes for the RingCentral desktop app https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US, the default outbound caller ID for text and fax should be customizable but it does not appear to be in version 19.7.1Is there a newer version coming soon?

I noticed when I installed the RC app for desktop that I had zero contacts available (the RC App for ios does, as does the RC Phone desktop and Meetings app).Today I relented and reached out to RC support. I had a lengthy chat discussion with Maribel. She took control of my screen so she could see first hand that I had no contacts populating in the RC App. After going back and forth on screen-share playing with the app, she decided to consult with someone on her team. The end result was her coming back to tell me that the RC Desktop app contacts "feature" wasn't available yet but it was being worked on.IE - the RC app you use to communicate with people - calling, SMS etc has no functionality to load or sync contacts, essentially rendering the app pretty close to useless. I know this can't be right, RC isn't going to release an app that you can't use.I see posts in the support forum about random con

USDeskstop IP PhoneWhile I am out of the office I do not want calls coming to my phone instead I want to transfer those calls to another extension. If the caller selects option 3 which is my line, I want those calls to go to ext 5 instead so I never have a voice mail left while I am gone.

Hey thereCanada account but Ive noticed something if I were to dial my number from my cell , it doesn't appear to ring i the app also on my cell just rings and then eventually goes to vmail.. Any ideas?Update : They now are coming through

We have 5 ring central phones. I am trying to figure out how to transfer call from a ring central phone to a agents cell phone that is not in office.

I am having trouble getting links to show up with a preview in my group chats when sending a message from an email.The exact same message being sent from the same account shows up differently when posted.Ex. if you paste "http://www.orimi.com/pdf-test.pdf" on any chat when using Glip app, the preview of the test.pdf would appear, however if it was delivered "via email", it would only display the link.

Hello there!We have about 10 Polycom IP 6000s in our office, the majority of them seem to be locking up once a week or so. Rebooting them seems to bring them back, but not a good situation when staff are running into meetings. They're all PoE powered by a HP ProCurve 48 port switch.Any help would be appreciated!

There is no audio when answering a call on the mobile app. Often incoming calls are routed directly to voicemail without ringing on the mobile app. But when they do come throgh there is only silence. Outgoing calls function perfectly. Calls to my direct extension work properly. This is issue occurs when callers select the caller queue that connects to my extension (and of which I am the only member). I am the only user in our system that this affects.Please help!Account: US/businessPhone: iPhone XRiOS: 12.3.1App: RC Phone (current version)

I use both the RC mobile app and the RC desktop app (Glip for both). If I set a status on mobile, it will be reflected for all users, except for myself when I'm using desktop app.Why is this?

I have a Andriod 9s and a employee as a Andriod 10. When we are on a call with a customer, sometime during the call (usually 2 - 4 min into it) the customer on the other end can no longer hear my voice. I have found that if I go to the app while on the call and switch it from device to speaker and then back, they can hear me once again. This is happening on nearly every call for both of us. Is there a setting I need to look at or fix for this?

When I receive a call, the customer name is not populating. I'd just like to add their name for future conversations but I don't know how to do this. Can you assist?

Hello we are switching across to Ring Central in the next few weeks. We have an existing Cisco 800 series router and would like to continue to use this if possible. Does anyone know if it is possible to use this router and if so the settings required for configuration and setup for use with Ring Central (1-9 users). Any input gratefully received.

When using the RingOut feature from desktop (not the app, directly through the Ring Central website), it allows me to make the call, but the caller hears our voicemail recording instead of a live person. Why is this even happening if we're calling out from the program?We currently have all of our incoming calls forwarded to voicemail.

Is it impossible to have more than 2 users direct dial from their computers on a virtual line while signed in to the SAME extension? - Or can we make it possible?The answer may sound immediately obvious (a NO) to anyone affiliated with RingCentral (I've already contacted someone to try to get what we had before via chat).And I have read an unfortunate amount of support articles about Digital Lines and Virtual Lines that don't explain why we had something that worked before.BUT for about a year now (and up until this morning), we have had more than 2 users operate one specific extension (ext. 126) from their Desktop app (3 of our users are in the Philippines) for their outbound calls. This line was never a Digital Line.* Our Call Log - Shows only one person (they are in the U.S.) using RingOut and the rest of our users have been VoIP calling directly from their compu

In regard to changing names on the Cisco IP Phone-SPA525G, how do I change staff names on side car. Is this something done on internet? If so, where do I find needed info to log in? Person who created names on side car and was here for phone system set up is no longer with the company. Thank you

I have been connecting to my workplace glip account without issue for just over a year. But the past few days/weeks, I've been having increasing problems connecting. for the past year or so I've been able to connect from any device without issue, but in the past week or two I haven't been able to connect through Chrome. I don't log in terribly often so I switched to Microsoft Edge which worked for a while but no longer. Not I have to use Internet Explorer or the Android app.The problem is I get an error reading: "Your connection to RingCentral Office services has been lost. To restore access, please sign in again." (Screenshot below)My company workspace is titled "Bedford Research Foundation" and my email address is john@bedfordresearch.orgThanks!

i have deleted all messages and red light still flashing on my polycom. I unplug and it clears until i get another message then it stays on again...unplugging is only way to clear?

Here is the scenario.... I have 5 Customer Service Reps with desktop phones. All 5 are on the phone with customers. 5 more customers call while the 5 are on calls...None of the 5 Customer Service Reps know that there is another incoming call to answer.Customer lets phone ring for 30 seconds and hangs up and calls a competitor.If the 5 Customer Service Reps saw another incoming call, they should be able to put their current call on hold and answer the other call.How can I resolve this issue other than hiring more Customer Service Reps or adding a 2nd desktop phone to every Customer Service Rep???

Does anyone have recommendations for VPNs that play nicely with Ring Central (both calling and meetings) on computers and mobile devices?

1. Account type (U.S., Canada, UK, AT&T, Telus, BT)a. US2. A brief description of the businessa. Pharmaceutical billing3. A high level description of the product or feature being requesteda. Ability to view all current calls in a queue/ ability to intercept calls in the queue.4. A typical use case scenario explaining how your business would use the featurea. A supervisor working a delicate case is waiting for a call back from a customer/vendor.b. Supervisor is able to see all calls waiting in the queue AND the calls from the queue that are currently connected to agents in the queue.c. Supervisor sees the customer/vendor in the list of waiting calls in the queue and can intercept the call.5. Benefit of such featurea. Customer/vendor doesnt have to wait through normal hold times, then hold time to speak with supervisor when they are available.6. Number of Users and/or Digital Lines

How are we supposed to hire new employees when there are no numbers for our area code? San Francisco (415) has no available numbers! We need phones for our new employees. What can we do to get a phone number ASAP, as we have a new employee hitting the ground in seven days?

I have one user that uses "transfer now" from the IOS RC app and it will not ring on the recipient's phone, only go to voicemail. Is this a setting for her user account? Nobody else is having this issue currently. This happens to every end user she tries to transfer to so I believe it is a setting in her account not the recipients.

We are having an issue with accepting calls that are forwarded to a mobile number. Basically our workflow goes like this: Someone calls our number and they choose 1 for English. That calls 2 numbers on a rotating basis. For some of our receptionists they are unable to connect the call by pressing 1 when prompted. This only happens to a small subset of our people that the calls are forwarded to. After much troubleshooting we have narrowed down a potential cause. If we show the Incoming Caller ID, i.e. the number of the person calling, the receptionist will without fail be able to press 1 when their phone rings to accept the call. However, If we changed that to Called Number things start to go down hill. For some specific receptionist they will be unable to accept the call no matter how many times they press 1. In fact, sometimes the call just automatically disconnects. This odd behaviour also exhibits itself if you append a series of digits either before or after a phone number. We w

During the transition (for lack of a better term) customer service has indicated I should keep both apps (this was pursuant to an ongoing issue with the unified app receiving, but not sending , sms texts). Is that still true, and if so is there a point where Ring Central Phone officially gets retired and users should only use Ring Central. Its confusing at present, and it would be nice to just have one app to use.

Is there a way to bypass the company greet so a caller can go directly into the queue? We have a rather long greeting due to some recent changes and the we get the same callers. One caller mentioned how they would like to bypass the greeting to go into the queue.