Phone

I'm close to giving up on getting through the SMS Campaign process! I was approved to send SMS, with the same phone number, when I was with Zoom. I switched to RC in order to use BeeTexting. I’ve resubmitted my application at least 10 times (probably closer to 15 times), each time with RC customer support, and I keep getting rejected. The utter waste of my time has become so frustrating that I’m beginning to regret switching. Also, I’m paying for BeeTexting, and can't use it.I have a very small business, which is all referral business; I have never done marketing, much less SMS marketing! I’m beyond frustrated and getting close to just giving up….Help!

The documentation for sending a fax via the RC App shows there should be the “paperclip” attach button, but it does not appear as an option for us to click. Is there anyone else experiencing this and is there a fix? 

Hi,I worked with one of your operators in order to set the call queue so that it rings on all phones simultaneously which is great. The problem is when someone answers the call, the rest of the callers receive the indication that the call was missed on their end leading to the perception that the call was missed thus creating miscommunication.Can we work together to configure how to set the call queue so that each user who doesn't answer doesn't receive a missed call indicator? Also, I've created an email security group called missed@jsnell.com, for the goal here would only to receive voicemails from calls that are missed from the call queue.

I have users who are members of multiple call queues.  If they accept a call from one queue, is there a way to prevent other queues from attempting to put calls through to their extension?  Can other queues recognize that extension is already on a call?  I already have Maximum Concurrent Calls set to 1 for each queue, and “include direct calls” selected, but the system does not seem to be able to recognize when a user is on a call from a different queue. 

 I need wall mounts for about 3 of the phones we set up in our warehouse.  Does RingCentral sell those, or should I find them elsewhere? We have the Poly Edge E350 phones. Thanks!

Is there a way to organize “Text Message Templates” either alphabetically or numerically?

I’m the Super Admin for a new RingRx account. I want all faxes (we only have 1 fax number) to go to a shared fax inbox. Two users have RingRx accounts, and 2 have Video Pro accounts. How do I set this up? 

I’ve been waiting for weeks to get a response from RC about my TCR stuff. Was told on the 2nd of April when I asked for an update, that I would get an update within 48 hours, that was 6 days ago...

We love the print to fax feature. The older workstations in our office easily downloaded the driver from settings in the RC app. The newest downloads onto a new workstation do not have the little "settings" gear and don't have printer options that I can find. Help?

It seems often when I try to text a link to someone, the message will fail. I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent? Thanks!

We have multiple users who are experiencing a fast busy signal when trying to dial outgoing calls. We've been experiencing the issue increasing over the past 2 weeks. It doesn't matter if we use a "ported number" or number exclusive to RC. Also doesn't matter if we use mobile, downloaded or online app. We're under a year in our agreement and getting frustrated with tech support calls that go nowhere; wondering if this is an isolated issue for us or if this is happening to other businesses as well. Thanks for any insights.

We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.  Is anyone else having this problem?I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!Ring has not fulfilled their end of the bargain supplying services we need as a business.  Has anyone sucessfully resolved this?

We are a new Ring Central customer and have been given Yealing T42S phones that were part of another provider years ago. The factory reset process of holding the OK button is not working in that we keep getting placed back to a username password entry. The same thing happens through the GUI. Any recommendation or are we simply going to have to purchase new phones? Thanks in advance. Brent

we have an employee that whenever they’re on a call, and a second call comes in, the employee stops hearing the first caller until the second call stops ringing (no ringing sound).i have tested that with her for quite some time. she is using the desktop app, and when she gets a call everything is okay, but when she is on an active call and someone calls her, she will stop hearing the person on the other side, until a few seconds after the the second caller hangs up.while being on the call with her, i have called from several different numbers, both RC and external, and every time i saw her RC get an incoming call, she we stop hearing me.

Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.htmlSyntax applied - Example@mail.com; Example@mail.com

I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).Ringout is not on.She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.

Hello everyone,We are new to RC and so far it seems to fit our needs well. We have three users - two are in the office most of the time and the third (myself) is out and about. The other two users have Polycom desk phones, I elected to stick with the softphone. I'm running RingCentral for Mac  Release: 8.3.6.24042 on macOS Sierra. I also make frequent use of the RingCentral for Android app on my Samsung Galaxy S7 Edge.For my needs, I would really like to find the perfect wireless headset. I have pretty severe ADHD and tend to move around a lot while I'm on phone calls (especially conference calls or online meetings.) I have a set of Jabra Rox wireless earbuds that don't seem to really work with RC. My in-depth research (seriously, I've spent DAYS looking at this stuff) shows me that Plantronics is the recommended headset manufacturer of choice - that's great, I love Plantronics headsets. I used a Savi W740 at my previous job and really loved it, but

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has

My team send SMS messages that include our company URL. I am trying to reduce the number of characters in our messages to better comply with the character limits of “segments” but I cannot find information on how URLs are counted as segments. 

If Ring Central reads these, they need to note, this type of service is only occurring with RC. They are at fault for this disaster of a situation that is costing all of us hundreds of thousands in lost revenue. I personally have worked on TCR since January of 2024. Other companies I use SMS with were approved within a week. I’ve spoken to dozens of agents and supervisors and everyone just escalates to the next person. Nothing ever changes. No solutions are ever presented. The same errors I receive back were corrected months ago, and even the agents I work with agree that my campaign should be approved. This is supposedly being vetted by a 3rd party that no one can contact? To me, that seems like fraud of the largest level.  I’ve begun exploring legal recourse and with the volume of people this affects, I think there’s a real case to be made. If any others would like to join. Please drop me a message or email me at “owner@partnersdogs.com”.  Of course, I’d

Since the Poly OBi302 is no long in production and that was the main ATA unit for a good price, I have been attempting to manually configure a Poly OBi 300 and a Poly ATA 402, but I cannot figure out where all of the provisioning info gets plugged into the ATA units. I understand all of the RingCentral side and getting the provisioning info, but need to know what fields need what to make it work.If anybody has a cheat sheet or any info as to where the provisioning info needs to be assigned in the Poly units, most likely, they are very similar to each other on the firmware side, if I can get the info on one, I will be able to get the other working.I know they are not supported by RingCentral, but I need to find a solution for people analog phones and this is best course to follow.Thanks, Doug

I have jumped through hoop after hoop and still got rejected for my TCR registry and can not text my technicians. Here is the last thing they failed us for…… DCA2 declined sharing request for campaign CFDYABT. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)How do I fix this and move on from this nightmare??? We do not even text customers only our own staff so this is all ridiculous. 

Good Morning, @Jessica-Community_Moderator and @Becky-Community_Manager, Hope all is well. We have been trying to complete our TCR registration for over 2 months (since January 9th, 2023) and no one at RingCentral seems to be able to help. We have time and date-stamped screenshots (only attaching the final one here) of the successful submission through the RingCentral portal and email trails showing the multiple times we have also submitted it via email in PDF to different parties at RingCentral -- all of which we can forward. We keep getting transferred to the TCR department and they offer no information. All they do is say that they understand and will escalate it. Now they

Is there a way to block users from adding an individual to their HUD? Currently agents are able to see who their manager is talking to and the manager would like privacy. Is there a way to block the agents from adding a manager?

I previously had a list of client phone numbers that had opted out when we used the RingCentral phone app. However, after checking the RingCentral app now, those numbers no longer appear. How can I add them to the opt-out list in the current version of the RingCentral app?