Phone

Have not been able to add more than 10,000 company contacts for years now. Any idea or possible limit increase coming soon?

I have DND and forwarding on my RC. I receive emails of missed messages, but I cannot find them in my account.

I have tried to block a number but continue to get calls from it.

It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.,It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.

I have many call queue users who will continue to get calls when their computer is locked even though they toggle off Accept Call Queue Calls and change their status/presence to DND. When they unlock their computer, it shows their status as Available and within several seconds it changes back to DND. Please help!

Hi there,  I was wondering if anyone knew the best way to deal with faxes when users leave the company? We usually disable the account but there are providers that might fax a departed employee’s number and receive an error. Wondering what the best path would be to get the provider to automatically fax forward to our main line instead or has anyone else set up some system they want to share? 

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user).   I am looking in ‘Users with Extension’ then Phone then Voicemail Settings.  But there is no option to reset PIN.

Hello. My company provides support for another company who utilizes the desktop Ring app. I have one user in particular who has a very annoying issue the last several weeks. Every few days, she will get a message in the app which states that access to her microphone is blocked. Here's what I've tried to fix it:Windows settings permit the mic to use Ring.I ran BIOS and Windows updates. I had her try both internal and external mics. I uninstalled and reinstalled Ring. I ran chkdsk and sfc /scannow.I changed the default mic. It just seems to be different versions of the same mic though. Checked device manager to make sure mic drivers were up to date. I disabled and re-enabled it to no avail.

I am trying to download a CSR for porting numbers out of RingCentral. The instructions titled "Downloading your Customer Service Record in the RingCentral online account" with a last update of January 11, 2023 states there is a "CSR for porting out Download" option. I have followed the path provided - Admin Portal > Phone System > Phone Numbers > All Numbers and am not seeing the CSR for porting out Download option.Every search that I do leads me to this same article. Is there another place the CSR download has moved to?Thank you

I've been having difficulty importing an updated contact list. Is there a way to delete all entries in the Personal Contact list so I can start over?

I cannot receive phones calls from a landline phone.  It just rings busy.

Calls that we make from our desk phones to AT&T mobile numbers DO go through. Calls made from AT&T mobile numbers TO any of our company phone numbers do NOT go through. AT&T Wireless customers get a busy signal or a "We're sorry but all circuits are busy" message. Sprint and Verizon callers do not seem to be affected, and are able to call us just fine.I called RingCentral support, and I was told that maybe it is because all 50 of our phone numbers had somehow been flagged as spam. This doesn’t make any sense for a number of reasons:If we are flagged as spam, why are we still able to call AT&T customers? Shouldn’t they have blocked us from calling their customers instead of the other way around?How did all 50 of our phone numbers get reported for spam simultaneously? We have only publicized about 10 of these phone numbers. How would someone find the others?The chat support in the RingCentral admin does not work

I cannot receive phones calls from a landline phone.  It just rings busy.

I would like my callers to be able to dial the extension of their choice. What am I missing? For example, we created an extension for each state we do business in. “To reach your regional account manager, please dial the two-digit state from which you are calling.” (Arizona = AZ = 29) I cannot figure out how to let my callers dial Extension 29! I can’t figure it out : ( The IVR menu only goes 1-9. And once you’re in a Queue, you can’t dial an extension?? WHAT? HELP 

Hi all!  I love the Poly Savi 8200 Headset and I was using it with RC for about a week or two without issue.   All the sudden I can hardly hear my callers and it appears that they can hear me ok. I have the volume on the highest setting, both on the base and the earpiece (and in settings of RC).  Is there a fix for this?  I’m using a wired headset for now but I’d love to go back to my on-ear headset so I don’t dent my hair :(  Thanks!

We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close the tts engine spins into something completely different. Also, does it need to go so fast? I use three commas between every sentence just to put a normal amount of space between them. I’d think it would understand a period means to pause a sec, but no. 

Is it possible to select a voicemail from the RC desktop application and have it playback through your desk phone?  I’m trying to search and see if this feature exists but I’m not having any luck.  I know you can play a voicemail from the RC app and listen to it directly on the computer but what if I don’t have speakers or headphones?  I want to select a voicemail from the app and play it back on my desk phone.

Hello,Hoping for some help.Today our system suddenly stopped accepting button presses from the IVR menu. When you call in, it reads the prompt, but no matter which button is pressed, nothing happens. We haven’t made any changes to the system and it was working fine for ~2 years up until now.Any help would be great!

WHEN DND IS ON CAN I HAVE THE CALLS FORWARDED TO A DIFFERENT EXTENSION?OR IS THERE A WAY TO FORWARD CALLS FROM THE DESK PHONE?

I NEED EXAMPLES OF WHAT A SUCCESSFUL TCR APPLICATION FORM LOOKS LIKE. PLEASE SHARE YOUR INSIGHTS.

we recently migrated over to RingCentral service but have not activated the SMS feature.  I am trying to get pricing before I turn it on.  The exact cost, monthly fees, setup fees, cost per message etc 

My company is having some difficulty setting up text messaging through Ring Central. In the Admin portal, it says our TCR was registered. However, we still don’t have the ability to send TEXT messages. We reached out to their support and received some very unprofessionally written responses. These emails basically said we need to add language about how users can opt-in, opt-out, etc. of our text messages. However, we do not plan on running SMS campaigns, nor collecting phone numbers. We simply want to message someone on their phone, like you can do through Google Voice (which is what we used before). We are now being told to seek legal counsel for this issue, when I am not sure why.  Has anyone else run into this issue and if so, how was it solved? Thank you. 

I created a contact in my RingCentral app for a business.  I entered their main phone number as their “business” number.  I entered their fax number as their “fax” number.  However, when I tried to send a fax, it send to their business number.  There was no opportunity for me to select which number although, again, I did designate their fax number as a “fax” number.  The fax obviously failed.  Other than deleting the business number altogether or, alternatively, not using the contact to send the fax but instead manually entering the information, is there a way to send them a fax to the correct number?

I would like to make calls that I receive to a ring group be silent but have my camera LED flash. Can this be done in RingCentral? I am using the Android app version 24.2.30.400617.

I have recently purchased a Cisco ATA 191 for use with an analog phone system I need for a specific use case. I can successfully provision the ATA, but after a successful provisioning the device never shows as online, and does not work with any analog phone that I try.  My guess is I have to configure something on the ATA itself regarding TLS connection settings, but I can’t find any documentation anywhere to guide me through this process. The only thread I can find on the RingCentral community points to a help article that now redirects to a 404 page.Can anyone provide any help?