Phone

HelloIn RingCentral Classic, I could create folders, add teams to folder and in the left sidebar, the teams would automatically sort top to bottom in recency. ie - a new post in a team would push that team to the top of the folder list (in addition to bolding the team name.)In the new Ring Central (Mac M1) - the order of the teams seems to be fixed within the folders. I can drag a team to the top and it stays there. A new post in another team turns the team bold but does not re-sort the order of the teams within the folder.All of my Direct Messages re-sort correctly - but none of them are in folders. So I'm thinking it is a folder function.Anyone else see the same behavior?

Forwarded phone to an agent and need it to ring to office phone instead,Boss forwarded phones to herself and needs them to stop ringing to her and ring to the phone in the office if callers do not choose an extension.

HiWe are using our existing desk phones (Poly VVX 410 and 411) I have come across an issue: When I assign an existing business phone to a user and then go into USERS > USERS WITH EXTENSIONS > Choose a User > PHONES & NUMBERS > and see the following:Then select PRESENCE > I can then select users to add to the BLF button on the VVX phones. However you can’t add in any manual phone number like a mobile etc. You have to then go into the

here's the video and audio of the ring central attendant spelling out the phone number in a bizarre format that makes it mostly impossible to undertand.Ring Central glitches on Vimeohttps://vimeo.com/540671087

As the title expresses, several users in my organization aren't receiving calls specifically on the mobile app - with zero changes to the system. It was working flawlessly earlier today. The desktop app still functions properly and the desk phones still work for those who use them. Anyone else have this issue? Any suggestions? Currently on hold with chat support (I've been waiting 30 minutes already..), and can't call in because the phone system tells me that my PIN for my voicemail is incorrect - when I know for a fact that it is not.

Hi, I need to add a mobile number to the directory and assigned it as one of the options to call.

Anyone else have issues using AirPods (or any bluetooth headset) with the RingCentral Mac app? I can hear audio just fine but there seems to be a delay when the mic starts picking up my voice. When I start speaking others can not hear my voice (or the audio is very quiet) for about 1-2 seconds. If I continue speaking after that the mic volume will get louder and people will be able to hear me.I am usingVersion: 20.2.1 (E. 5.0.12)Build: 20 (rev. f56a7ce5)US account

We have some users that do not want others to see who they may be on the phone with, is there a way for Administrators to remove access to the HUD feature and grant it to only specific users?

I've had ongoing issues with RingCentral freezing regularly whilst commencing a video call and often whilst screen sharing This requires me to force quit the app to get out of the locked screen. I'm on a Mac running the latest version of Big Sur and the current version of ring central. . I have an active ticket with Ring Central who have acknowledged the issue and have no fix. Has anyone found a solution for this?

We have a phone number assigned to us by RingCentral, and we are waiting for the number known to the public to be ported over.Should we be forwarding calls to the number RingCentral assigned us? If it matters, we are moving from Ooma to RingCentral.

Our previous system let us Page a *group* of phones, and then let someone pick up a phone and talk to the person Paging. This like a hybrid of Intercom and Paging. It doesn't seem to be possible in RC - as the support page states: "Paging is a one-way broadcast on one or multiple devices/users, while Intercom is a peer-to-peer, two-way communication between two devices/users. " What is the difference between Paging and Intercom? (ringcentral.com)Has anyone figured out a way to do this?

SetupPolycom Trio 8800 (latest firmware, v.7.x.x.x)Polycom Visual+ (paired with Trio 8800)USB Logitech Web Cam (connected to Visual+)The Polycom Trio 8800 is set in "Generic" mode with multiple lines available (1,2,3).Question 1Does anyone know if it's possible to set up RingCentral on Line 1 of the Polycom using a RingCentral Room Connector License?Without going full RingCentral Room and installing the RC Android app on the Polycom.This would allow me to then set up additional providers on Lines 2+3 (e.g. Zoom and MS Teams).Question 2If so, does anyone have the config I would need to add to the Polycom Trio 8800s CFG to apply RingCentral to Line 1?Expected BehaviourBasically, a user would enter the conference room - press Line 1, and it w

i downloaded the new version of ring central on my desktop. i dont see my tasks listed in my calendar anymore. why?

Using the ringcentral app, can there be a way to have extension numbers as a display when doing a call transfer using ringcentral app.

When we receive a voicemail through the RC system, we will often listen to it on our desk phones (Yealink T48S). The voicemail system reads off the number that left the voicemail, which is nice, but it reads the number off in a very strange way. I have outlined how it does it belowNumber is 1-254-260-4300RC Reads out loud - "twelve billion, five-hundred and forty-two million, six-hundred and four thousand, three-hundred"Is there any way to have the system read the number out loud in this manner instead?"One, Two, Five, Four, Two, Six, Zero, Four, Three, Zero, Zero"The number readout is very hard to understand as it is currently.

In our practice we have a large amount of users that move from building to building and then need to have other users phone calls forwarded to them. But if we forward calls to the user hot desk'ed into a different phone than their assigned desk phone the calls don't make it to them. What we do in the interim is forward the calls to the physical desk phones DID. This process is cumbersome b/c it requires IT's intervention every time. I feel as if this is a huge design flaw and needs to be redesigned. If a user signs into a hot desk phone their DID should override the DID of the phone, so users can forward calls to the user signed into the phone. If this isn't possible then what is the point of being able to sign into the phone to being with.

Auto Dial via HotKey F6 does not work on new softphone only copies and pastes. You still have to initiate the call from the softphone to start the ringout/phone call. Will this functionality ever be restored? 

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

Where can I download the RingCentral App BETA released today that includes HUD?

The mobile app has random strangers listed under "Guests" that need to be deleted.When I upgraded my app, over 40 "guests" appeared. I couldn't delete them so I uninstalled and reinstalled the old app. It recently upgraded and I have unwanted guests. How do I delete them?

Customers have complained about how loud the connecting and hold music is. There is a slider to adjust the volume, but it will not save. It goes back to the default, which is the full volume. This seems to be an oversight on the part of the programmers. Customers should not have to turn down their phones just for the hold music, then turn it back up to talk to someone. Hold music should be able to be set at a decent volume. Did you know that your hold music for Ring Central is extremely loud as well? I have to turn down my phone when I'm put on hold, then turn it back up when a customer support person gets back on the phone.

How do I transfer the lines to our on call service for lunch or in office meetings during working hours.,I am trying to figure out how to transfer the lines to our after hour service when we need to have an in office meeting or lunch during working hours.

I'm running Windows 10 (version 1909) and RingCentral Classic (version 20.2.21 E. 7.1.8).  I've noticed Windows Notification for a RC inbound call will only appear on my screen for about 5 seconds and then disappear.  I've tried adjusting the option for Windows Settings for "show notifications" to 1 minute.  Outlook's new email notifications will stay on the screen for 1 minute but inbound calls still disappear after 5 seconds.  One other observation, when I get an incoming call, RingCentral Classic doesn't switch to the foreground (adding to my frustration to answer the call in time).    Any suggestions?  

After deleting call log, missed calls are still being displayed on phone panel.

Many names under the text heading have gray dots, one green dot. If I mouse over the name the dot disappears. All of the texts have been previously viewed