Phone

So I was prompted to update to the newest version of the Ring Central softphone application for my desktop (workstation) and believing it would be better I did so. Now I'm getting Error Code 0xc0000018 "The application was unable to start correctly" and am given only the option to click ok to close the dialog box. This after an hour and half of installing, uninstalling, and troubleshooting the application directly from the Ring Central Support page. Any one else have this problem and if so how did you resolve it?

We are aware of pressing transfer>blind>*0>ext# to send a call straight to another user's VM but this does not work with our BLF keys. Reception desk uses Polycom VVX450 with sidecar so we have many BLF keys and no need to memorize all user's 4 digit extensions.

Need to have the ability to save entire text / SMS conversations.As a business, I need to be able to record entire conversations that I have with my customers. Heck, I'd be happy with being able to go to the web app, click a few buttons and save each conversation of interest manually and separately. But even this simple work around isn't there.

If we get voicemail in our phone and if I am not currently on my RC desktop, is there any way to get the voicemail from my RC number?I know voicemail can be get from calling phone number, but I am sure with RC numbers. What process need to follow to check all my voicemail without getting into desktop app ?

Sent an invite to a potential user. User did not activate. We no longer want the user activated, but user shows up in contact list with only option "Re-Invite". How do I remove the unwanted user from the contact list?

Hi,I've got two robocaller monkeys on my back, been spamming me every 2-20 minutes for the past day now. I've manually blocked their numbers, but they're still able to leave voicemails. Is there ANY way (ideally from the iOS app) that these callers can be completely blocked from both calls and leaving voicemails? Thank you!

Is there a way to sync our hubspot contacts with Ringcentral? I though we could do it with zapier but it doesn't look to be the case, hopefully I am overlooking something?

Hello,For some reason, I am not getting voicemails in the RingCentral app or website. They are coming through my work email in Outlook. I'd rather be able to listen to the voicemails in the app. How can I fix this?Thank you!

Hi there! I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app. Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link. Generally, I am looking for a few more notification control options over the Teams Chat application so that we may integrate it into our daily safety check in system. A system like this require fairly specific notification requirements thus my email to you :)

There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions. Is there a way for me to drop the call into an extension that will show the person that it's a transferred call with someone else on the line vs. just me calling? I want our employees to know if there's a customer on the other line waiting or if it's just another co-worker calling them.

Have had several months of our SMS messages being blocked by Verizon. Anyone else having this issue? RC says no, but even with a brand new number, many of our messages to Verizon are blocked. Is happening with all of our staff. It's even happening to my own Verizon phone; so it's not that people are blocking us. It's a RC issue with Verizon. Happens when sending from the App and API. Probably the RC portal too but haven't tried.

,Our medical office has clinicians at two locations with two different RingCentral extensions and also a main operator who transfers calls to both locations from a third number. Oftentimes a patient will call and leave a voicemail at the wrong location. Is there a way to transfer A SINGLE voice message to another RingCentral extension voicemail? (these numbers are not in the same que) The only way we have found uses e-mail with the message as a voice/audio attachment but this is not a secure option for our office.

I wish RingCentral could allow me to make outbound calls from my computer. I have a wireless headset and that would be so cool.

RC desktop apps can be used to receive incoming calls and SMS.But can we use it for outbound call? It seems outbound calls are not supported

How can sms facility for a particular user can be stopped.From where can it be disabled?

We have multiple users and need to be able to review all of their outgoing sms messages to clients. Is this functionality available?

My incoming calls are not coming through, I only receive an email notification when I miss a call. My laptop doesn't ring when someone calls.

When setting account up, typo in contact number. I'm an admin, simply want to fix the typo but the 'edit' icon doesn't go to that field.

When making outbound calls from my direct extension the callerID doesn't populate with our company name. I have our company name setup on our admin account for the callerID field. I am aware that the callerID should not show up when calling from our Toll-Free number. Not sure why it doesn't display when dialing from a direct extension when calling outbound.

cannot open ringcentral. It says another softphone is running on my computer

We switched to the multi-site setting hoping that each user, in our case it's a different location, would be able to show unique ID when making the outbound calls. We were very disappointed when we learned that in order to accomplish it, the user need to have a virtual number, and not the digital one. It's not possible if you have a desktop phone and you want your phone to show your location number as well as your location name, and not the company name. Are we missing something here? We thought the whole idea of the multi-site version was to make every site customized.

Using Ringcentral Video ( not meeting by Zoom ).I can name the video mtg if I Schedule, but if I just Start one it always gets tagged with "my name RingCentral Video meeting". I am recording the meeting and would like to rename it so when I look online at my recordings I can tell what it is without opening and playing some of it.My work-around is to Schedule the mtg NOW by changing the time to current time and name the video mtg to what I want.Also - the record button is in a great place if you are not sharing your screen. But sharing your screen moves the record / pause under settings and is difficult to navigate to for a quick pause.

RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or horizontal bar-style indicator of audio activity and its intensity (similar to what's found in Audio Settings in the RC Meetings app) as the caller or the call recipient are speaking. If some callers would find it distracting or unnecessary, allow the feature to be expanded/collapsed and for that selection to persist. If possible, allow callers to select diffe

We are having the same problem as other users about the delay in audio calls.All out team has the same problem and they are all in different locations, so is not a network issue. All of them have access to high-speed internet and use their phones connected to the WiFi. What can we do to solve this?It's really annoying for the clients and the delay is getting worse since the last month.Thanks in advance for your response.

Is there a way to pick up a transfered call back to you if the person is not there.